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“Besutiful hotel with great service!”

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Jordan Valley Marriott Resort & Spa
Ranked #4 of 9 Hotels in Sweimah
Certificate of Excellence
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Besutiful hotel with great service!”
Reviewed July 23, 2014 via mobile

We stayed in this hotel for 6 days and I can say that from the first day I came the service was perfect, everybody was greeting me in a polite way and smiling. They even alowed me to complain and tried to repair every little thing I was not satisfied enough with, guided by the saying Guest is always right. I loved the beach area and the room was very nice. It's a great place to relax! The spa could be better, they all seemed uninterested, and the spa manager seemed bored. Prices for massage were too high, it's cost was almost like a night in the hotel and this is supposed to be a spa place. Overall this hotel is the best in this area,it offers the best service,staff, and food.It makes you feel at home! I'd allways recommend it and it seems like an achievement to obtain such organization and order. Considering my very high standards and experience I would recommend it, definitely the best choice at the Dead Sea (even when you count in the Israeli side of the coast)Congratiolations!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amanita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,852 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (348)
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English first
Houston, Texas, United States
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 20, 2014

Came back 2 days ago very pleased with the hotel . Service was great employees are friendly and helpful . The hotel is very clean .Food was great . The only problem we faced that the beach was kind of far and not easy to get to if you have an old person with you like we had.
Special thanks to the Ext Chef Majed . and Tamer from reception. Definitely will go back again.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Amjad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 6 Contributor
186 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
Reviewed July 12, 2014

We stayed here as part of a 'Grand Tour of Jordan' - and elected to add an additional day at the beginning, for which we were very grateful.
While the hotel wasn't perfect - there was still building work going on at the beach and the facilities on the Dead Sea itself were rudimentary; the Sunset Terrace was closed; and the noise and disruption from the Soccerex Global Convention did adversely affect the peace and availability of facilities - it was still the best of all the hotels we stayed in Jordan. And for a 'relaxation' spot, it compared very favorably with Aqaba.
The check in was smooth, and in spite of the request for non-feather bedding meaning we never had ironed bed-linen or sufficient pillow cases - the room was very comfortable. The view was good - across the sea.
The food was good - both in the on-site restaurants and in the self service area. There was a nice selection of pools - and generally there was ample space and the possibility of finding a quiet spot.
The spa was pleasant with a nice indoor pool and a range of treatments available.
And the staff were friendly, attentive and helpful throughout our stay.
So it provided a nice place to relax after our flight and if we were happy to do nothing but sunbathe all day, we could easily have stayed longer than three nights.

  • Stayed February 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Veggiemel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 12, 2014 via mobile

As always...we spent the holiday there...only this resort deserves to be called MAGICAL!!
the welcoming...the service...the food...the spa and other fascilities...jungle bungle and other kids areas....the professional and kind staff...pools...sunset....atmosphere....all these are MAGICAL!!
also you feel that warm FAMILY SPIRIT from all the staff only in this hotel...!! Other hotels dont have that spirit and most of the times neglecting the guest notices...only in marriot dead sea you are sure that your notices are being discussed so high!!!
so much proud to have such a place in my country....and what makes it magical is the staff who should be always appreciated!!!

Stayed July 2014, traveled with friends
Helpful?
3 Thank Thabit A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 11, 2014

the resort is wonderful as always , I been there twice and this's my 3rd time , the spa is not good as it was in 2008 and 2009 the staff used to be more active and speaks good English but this time couldn't communicate,spa receptionist always in hurry ruining for a break, no smiling

  • Stayed February 2014, traveled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Edd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muhannad H, Resident Manager at Jordan Valley Marriott Resort & Spa, responded to this review, July 13, 2014
Dear Edd S

Greetings from the Jordan Valley Marriott Resort & Spa.

I would like to personally thank you for choosing our resort and also for sharing your feedback on your recent stay on TripAdvisor.

It is very important to receive these comments that will enable us to improve our services where needed. Rest assured that we will address your points to the concerned Spa management colleagues in order to pay more attention to details, especially guest experience and expectations.

Edd S, once again, many thanks for the time you spent in writing to us your comments, which we received with great pleasure and we look forward to welcoming you again in the near future and regain your full confidence in our offered services.

Sincerely,

Muhannad Hameed
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kabul
Level 5 Contributor
66 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 11, 2014

On a workshop out of the Marriott at the Dead Sea. The service was good, pool facilities plentiful, buffet breakfast and lunch were ample. Lacking was the good dinner options, all seemed a tad pricey for mediocre meals with sluggish service.

Room Tip: Rooms that do not give on to the pool would be preferable.
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  • Stayed April 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank KabulPastryChef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 11, 2014

Have been here a couple of times now and I can't recommend enough. Beautiful hotel, great pools, spectacular views of the west bank and a great terrace to sit and have drinks and smoke hookah. Plenty of dining options, and really helpful, friendly staff. The spa is also excellent and good value.

Room Tip: The rooms facing out on to the pool are spectacular ... worth the extra money.
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  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Misty244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jordan Valley Marriott Resort & Spa

Property: Jordan Valley Marriott Resort & Spa
Address: Dead Sea Road, Sweimah 11190, Jordan
Phone Number:
Location: Jordan > Dead Sea Region > Sweimah
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sweimah
#4 On the Beach Hotel in Sweimah
#4 Spa Hotel in Sweimah
#4 Luxury Hotel in Sweimah
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Jordan Valley Marriott Resort & Spa 5*
Number of rooms: 250
Official Description (provided by the hotel):
The Jordan Valley Marriott Dead Sea Resort & Spa is set on the shores of the legendary Dead Sea. We are more than simply a hotel; it's a restorative experience in the heart of the world's most celebrated natural wonders. The expansive on-site spa is an integral part of the resort. It offers a retreat for guests to unwind, and offers a full menu of treatments and a unique Dead Sea salt pool. In addition, the Jordan Valley Marriott Resort & Spa is proud to be the first hotel in the Middle East to switch to solar panel energy for hot water. ... more   less 
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Also Known As:
Jordan Valley Marriott Resort And Spa
Jordan Valley Marriott Hotel Sweimah
Marriott Jordan Valley
Marriott Hotel Sweimah
Marriott Sweimah
Sweimah Marriott
Jordan Valley Marriott Resort & Spa Dead Sea

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