Let me start with the positives
The public areas and the pools of the hotel are beautiful and well maintained
The restaurants are great, the food is tasty and service very good, albeit a bit slow
The views are amazing and the location is brilliant
And then it goes all horribly horribly wrong
We upgraded to a duplex suite as we wanted to have a view of the dead sea. We were told that this is just "one level" below the Royal suite. Well, that level must be as low as the dead sea itself, or maybe the royal suite is not royal at all. So here goes
1. The lounge was full of ants (see picture)
2. There was dust everywhere, especially in the balcony (see picture) - my poor wife and son spent half of their time sneezing when in the room
3. The bedrooms had more mosquitos than a tropical jungle, so much so that my son spent the night on the couch in the lounge after being bitten all over
4. There was dried bird dropping on the balcony furniture (see picture)
5. The bathtub in the main bedroom was rusted and chipped (see picture)
When I complained to the front desk, they promised to fix it up and to be fair, they did make an effort. However,
1. The dust still remained all over
2. The dried bird dropping still remained
3. As soon as it was dusk, the mosquitoes returned with a vengeance - I called the front desk for some mosquito spray for the room and a wee lad turned up. I went up to to the bedrooms to see what he did and then the mystery of returning mosquitoes as he did a couple of cursory sprays in the air and was ready to leave. I had to then take the spray from him and sprayed the beds, curtains, the sofas etc myself (only to find out that their was hardly any spray in the can he was carrying)
Again, to be fair the management sent a bottle of red wine as an apology despite my refusal (the bottle was returned unopened when we checked out) - no bottle of wine can compensate for the spoilt experience and expectation in a luxury hotel
Oh, and be careful when eating breakfast - we discovered a large blob of fungus in the juice dispenser (see picture)
And the buggy to the beach, while advertised as every 15 minutes, runs on the whims and fancies of the driver and never arrives on time.
The icing on the cake was when we were checking out, and the incident was probably rubbed more salt than the dead sea into our wounds.
While preparing our bill, the front desk staff by the name of Mohammed asked me how my stay was. When I replied "very poor", he completely ignored me, carried on preparing my bill, handed it over, took my payment and turned away !! He made no effort to find out what happened or even say sorry. So Mohammed, now you know. The front desk staff are the first and last impression of any hotel and staff with this kind of attitude should never be put on duty on the front desk.
So take my advice, stay somewhere else.
- Official Description (provided by the hotel):
- The Jordan Valley Marriott Dead Sea Resort & Spa is set on the shores of the legendary Dead Sea. We are more than simply a hotel; it's a restorative experience in the heart of the world's most celebrated natural wonders. The expansive on-site spa is an integral part of the resort. It offers a retreat for guests to unwind, and offers a full menu of treatments and a unique Dead Sea salt pool. In addition, the Jordan Valley Marriott Resort & Spa is proud to be the first hotel in the Middle East to switch to solar panel energy for hot water. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Marriott, Priceline and Agoda so you can book your Jordan Valley Marriott Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Jordan Valley Marriott Resort And Spa
- Jordan Valley Marriott Hotel Sweimah
- Marriott Jordan Valley
- Marriott Hotel Sweimah
- Marriott Sweimah
- Sweimah Marriott
- Jordan Valley Marriott Resort & Spa Dead Sea