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Estuary Island
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Reviews (829)
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Reviewed November 29, 2013

I am presently staying at this place, in room 403, for last 3 days. Prior to arrival I had gone for the review and was a bit worried about some negative comments. But that did not come out to be true. The place is wonderful. A large area, away from the noise of city, adjacent to back water, sea. Was surprised to read comments about poor services, unclean bathroom, torn towel and food lying here and there by one reviewer. I would definitely appreciate the services, the promptness of staff, cleanliness and their eagerness to respond. Absolutely no issues with towel and sheets. The place is away from the main city and would be liked by honeymooners and those who want to relax.

  • Stayed: November 2013, traveled on business
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1  Thank vijoykr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobiDevadasan, General Manager at Estuary Island, responded to this reviewResponded December 3, 2013

Dear Guest,

It was a pleasure to welcome you at Estuary Island Resort and we are grateful to you for sharing your experience on this public platform. Situated amidst breathtaking location, Estuary Island Resort provides homely comfort to guests and we are glad that you found our services at par with your expectations.

Thank you for your review and look forward to welcoming you in the near future.

Best Regards,
Sobi Devadasan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013 via mobile

I stayed on this hotel for 2 nights, its wonderful resort, the service was excellent , i enjoyed the perfect location, swimming pool was clean, food was nice.
If you are visiting Puvar then dont miss this heaven resort

  • Stayed: November 2013
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Thank redland_2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobiDevadasan, General Manager at Estuary Island, responded to this reviewResponded December 1, 2013

Dear Guest,

We thank you for staying with us and sharing your review with the TripAdvisor community.

We are happy to know that you had an enjoyable experience and that our service offerings were at par with your expectations. Our resort’s close proximity to the beach makes it an excellent choice to relax and unwind. We are glad that you were impressed with our location. We have shared your kind words of appreciation with the entire team, it has heightened their morale and pushes them to go that extra mile and offer the best in terms of hospitality to our discerning guests.

Thank you for your custom and look forward to welcoming you in the near future.

Best Regards,
Sobi Devadasan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

There is no denying the locational excellence of the Estuary Island Resort!

But this is where all good things come to an end. Alas!

Smelly Rooms (we had to change one of our Rooms)! Unclean Bathrooms. Torn and smelly towels. Dank rooms compounded with the indifferent staff made our holiday here an unpleasant experience.

I had almost decided to change hotels after our first night but held on as almost all hotels at Kovalam were sold out.

We actually enjoyed a day out in Trivandram (something that was not in our original itinerary) and steeled ourselves to face the Hotel the 2nd night. Such was the depressing nature of walking back to the room.

I should have listened to my instincts and moved to another hotel. Any hotel! They had an Outdoor event, sponsored by Kingfisher, and the music blasted away all the way till 1.00 p.m. This is a RESORT, for heaven’s sake! Not a Rave Party!

The Dining Experience is unpalatable and we went without breakfast (paid for breakfast, mind you) for 2 days. Couldn't bear to walk in to a Dining Hall cluttered with food strewn on the floor, with children gleefully kicking the food around under the indolent care of their eve-loving parents.

They can do wonders with this property, should the owners want to invest in it, and can attract a better clientele.

We looked forward to catching our flight back to Delhi.

  • Stayed: October 2013, traveled with family
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Thank Abh1j1t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobiDevadasan, General Manager at Estuary Island, responded to this reviewResponded December 1, 2013

Dear Guest,

We thank you for allowing us to welcome you at our resort and sharing your experience on this public forum.

Estuary Island Resort is a sought after leisure retreat in Kerala and caters to travelers from different parts of the world. We are happy to know that you liked our location however we regret that you were inconvenienced during your stay with us. I assure you that this is not a usual occurrence at our resort and have personally shared your review with the entire team for which corrective measures will be taken at the earliest.

Guest feedback is very important to us as it helps us in strengthening our service offerings. We hope that this experience will not deter you from giving us another chance to welcome you with a perfect stay at Estuary Island Resort.

Best Regards,
Sobi Devadasan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

Awesome experience of staying here in Estuary Island, great view of lake+River+Beach (We have stayed in Deluxe view room), very comfortable Room, good food, customer friendly staff.
We had a complimentay boating to estuary island as warm welcome.
We have planned this trip from Bangalore for 3 Nights (but It will be good if we plan 2 Nights).
Below plan would be good if you plan to visit Poovar.

1st Day, Stay in Estuay Resort enjoy the hospitality and Gold sand beach oppst to resort and go for boating. front view of Estuary will be good you can see the entire beach from resort garden.( poovar Island and other resorts are not having this much good view).
2nd Day, plan to go Trivendram and kovalam Beach , back to resort .
3rd Day early morning enjoy the beach and complete ur trip.

Suggestions : Garden view rooms have good view than delux view room.
If u wanna enjoy more u can extend your trip to kochi and allappe from poovar on 3rd day.

  • Stayed: November 2013, traveled as a couple
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Thank AravindSay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajeshNair001, General Manager at Estuary Island, responded to this reviewResponded November 28, 2013

Dear Guest,

We thank you for sharing your experience with the TripAdvisor community. It is a pleasure to know that our amenities and service delivery were at par with your expectations. Also, that our location added value to your stay experience.

Your appreciation about our service offerings and associates will definitely inspire them to go that extra mile while serving our discerning guests. We thank you again for sharing your honest and valuable feedback and look forward to welcoming you in the near future.

Best Regards,
Rajesh Nair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013

Really Amazing experience of staying here in this Hotel, Beautiufll Estuary view, very comfortable Room, good food, we can had a good time sitting of the chair near sit , talk and just recall every moments we had spend in our kerala tour. But yes, here the Main Swming pool is back side, which we missed, and we got to see when we were moving out of the hotel from the Road side. which disjointed us.

Room Tip: you better make confirmation before you start eating the thing kept in the room, or u will be charged. haha
  • Stayed: November 2013, traveled with family
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Thank Paresh_S_V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajeshNair001, General Manager at Estuary Island, responded to this reviewResponded November 25, 2013

Dear Guest,

Thank you for staying with us and sharing your review on this public platform. Situated amidst breathtaking location, Estuary Island Resort provides homely comfort to its guests. It gives us immense pleasure to note that you found the stay experience amazing. We are glad that all our efforts to offer you a perfect stay as per your expectations was realised and you were impressed with our various service offerings.

Again, we thank you for your support and look forward to welcoming you in the near future.

Best Regards,
Rajesh Nair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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