We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible management”
Review of Estuary Island

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Estuary Island
Ranked #3 of 3 Hotels in Puvar
Reviewed June 30, 2008

This place is set in a beautiful location, the building, pool, and grounds are gorgeous. You take a boat to get in and out of the resort, through a river, and the experience is amazing. So why was this place terrible? I don't know where to begin. Our toilet flooded after the first flush. Service people came up, denied that there was a problem, and had to be called up a second time to fix it. This process took about 2 days, so during that time, we walked around a bathroom that was wet with sewage. Not pleasant. The room had a low beam that I kept hitting my head on. Requested a different room and this was denied even though other rooms were available. Staff were polite, but incompetent. Unable to handle even simple requests. Room service took over 2 hours (but food was good). Upon our checkout, we scheduled ample time to allow for the boat ride, traffic, etc. However, their computers were down, and no one knew how to write up a paper bill. So we waited, and waited, and waited. Finally, we got a bill that which included several erroneous charges. I contested these charges, and this meant even more waiting. I had to pay in cash, but fortunately had enough. Of course, no apologies were given. Finally, we paid our bill and left, but when we got off the boat to the taxi stand, we were chased by another boat with a hotel employee claiming that we had to pay even more. This was also erroneous, but managed to waste more of our time. In the end, we barely made it to our flight, thanks to the gross incompetence of the Estuary Island Resort management. I am sure it is quite possible that others might not have the same horrible experience that we did, but why take the chance? Don't stay here.

  • Stayed: December 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank hippocampus_man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (712)
Traveler rating
Traveler type
Time of year
Language

697 - 703 of 714 reviews

Reviewed February 25, 2008

  • Stayed: November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank DukeLondon_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2008

  • Stayed: January 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
2  Thank ESOgg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2008

  • Stayed: January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank ChasEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2008

  • Stayed: December 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
2  Thank Palz78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2007

  • Stayed: November 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
2  Thank Suruchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2007

  • Stayed: October 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Thank lovtraveln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Puvar
9.1 mi away
Turtle On The Beach
Turtle On The Beach
#4 of 52 in Kovalam
988 reviews
5.5 mi away
The Travancore Heritage Beach Resort
The Travancore Heritage Beach Re...
#12 of 97 in Thiruvananthapuram (Trivandrum)
596 reviews
9.5 mi away
The Leela Kovalam Beach
Show Prices
Show Prices
Show Prices
9.8 mi away
Uday Samudra Leisure Beach Hotel & Spa
9.8 mi away
Vivanta by Taj - Green Cove
0.1 mi away
Poovar Island Resort
Show Prices
Show Prices
Show Prices

Been to Estuary Island? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Estuary Island

Address: | Poovar, Puvar 695525, India
Phone Number:
Location: India > Kerala > Puvar
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3 Hotels in Puvar
Price Range: $103 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Estuary Island 5*
Number of rooms: 85
Official Description (provided by the hotel):
Estuary Island is world class resort located at Poovar, near Trivandrum in the state of Kerala, India. The uniqueness starts from the natural setting - where a lake, river, sea and beach meet. True to the name in spirit and substance, its a four some island experience, one would cherish in all aspects. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Priceline, Orbitz, Booking.com, IBC Hospitality, Agoda, Cancelon, TripOnline SA, Cheap Tickets, Hotwire and HotelQuickly so you can book your Estuary Island reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Estuary Island Hotel Thiruvananthapuram (Trivandrum)
Estuary Island Puvar
Estuary Island Kerala/Puvar, India

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing