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“Great Location & View; Sincere, Friendly & Service-oriented Staff”
Review of Estuary Island

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Estuary Island
Ranked #3 of 3 Hotels in Puvar
Reviewed July 11, 2013

Monsoon vacation in July with family. Refreshing boat ride along the backwater channel to reach the resort, which is bang in front of the estuary (hence the resort"s name). Get an estuary view room for a fantastic view. The entire staff is very sincere & friendly. They're happy to converse about the culture, tradition & life in Kerala. Restaurant/ dining area located on the waterfront offers the most relaxing and scenic view - backwater channel, estuary, beach & Arabian Sea in full flight. The F&B team truly looked after us - arranged special customized menus for us and explained their preparation & the tradition associated with them. Last day was special - customized menu again...but with candle light dining at a special table on the waterfront...and a complimentary cake for dessert with "We will miss you baby" for our 7 year old. What a sweet gesture! Haven't had such top class service & caring at a resort/ hotel in a long while. 2 things can be improved, though - rooms can do with better lighting (esp reading lights) and need more plug points (or provide multi plugs/ junction boxes).

Room Tip: Estuary view rooms have a superb view of the estuary, beach & sea.
  • Stayed: July 2013, traveled with family
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2  Thank Haresh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajeshNair001, General Manager at Estuary Island, responded to this reviewResponded July 13, 2013

Dear Guest,

We express our gratitude for choosing to stay with us on your recent visit and for your admirable comments. The breathtaking location along with superlative amenities & relaxing options make our resort an ideal getaway for vacations. Apart from catering to various needs of the guests, our well trained staff intends to create a home away from home experience for the patrons. We are delighted to know that all our efforts to proffer you the best as possible has proved to be at par with your expectations. It is great to learn that you loved staying with us and appreciate various aspects of the resort.

It was a pleasure to serve you and we look forward to welcome you soon.

Best Regards,
Rajesh Nair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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501 - 507 of 707 reviews

Reviewed July 10, 2013

It was the best stay at the resort in sort of every aspect the food the service everything except spa which dint give us a good experience
The people over there are very friendly very cooperative
The location because of which we choose it awesome
Its EXCELLENT thats the only word

  • Stayed: July 2013, traveled as a couple
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Thank Anurag2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajeshNair001, General Manager at Estuary Island, responded to this reviewResponded July 12, 2013

Dear Guest,

We thank you for choosing to stay with us and for writing this feedback. Azure waters, serene location, relaxing accommodation, lip-smacking cuisine and recreational activities for entertainment are all the aspects that make our resort stand out among the rest. All these factors make Estuary Island Resort most preferred choice among travelers. It is delight to know that your stay with us was simply amazing and you liked our resort & the services offered.

It was a pleasure to serve you and we look forward to welcome you soon.

Best Regards,
Rajesh Nair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

This hotel is definitely something different location wise. We've visited a few places in Kerala and this was a lovely surprise. There is only one way to get here, by BOAT! Without a boat it's impossible which makes it extremely special!

Three bodies of water meet, the sea, a river and a lake and this hotel is perched right in the middle for you to enjoy.

It has two restaurants, one was close though as we were off season but that's fine! One was enough, and the weather was stunning despite us thinking it was going to rain immensely! There is a good selection of food on the menu and a good buffet too. Loved the food here!!

We had a front room, facing the pool and water which was lovely. TV was provided and there was ample wardrobe space. Cleanliness was good too!

The chef at the restaurant was extremely attentive and proud of his food and said to us.."if there's something you want? I'll make it" (Meaning authentic Southern Indian food of course! So I did...and he did. I asked him to make me "Aloo Palak" which I'd had before and...Voila, what more could you want?

The hotel itself has his own Ayuverdic "spa" I use the word spa loosley only because throughout my visits to Ayuverdic spas and treatments in Kerala, the pictures look much more relaxing that the actual treatments themselves. eeek. It also has a beauty room where you can get nails, etc done but I'm not sure how much I trust that.

We had great food here, the beach is huge, and quiet (at our time of year) and this place was extremely enjoyable to stay in. I'd stay again definilely for the peace and feeling very cut off from everything!

:)

P.s I'm addicted to "Paratha" bread. TRY IT!

  • Stayed: October 2012, traveled as a couple
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Thank Thomas O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajeshNair001, General Manager at Estuary Island, responded to this reviewResponded July 12, 2013

Dear Guest,

We thank you for choosing to stay with us and for your sharing your valuable feedback on this public platform. Located amidst breathtaking location, our resort proffers a soothing & relaxing experience to the guests. Our patrons can choose from among various accommodation options depending upon the views, dine at our exclusive diners, pamper themselves with spa treatments or explore the terrific locations nearby. It is great to know that you loved staying with us and had a gala time. We are proud to know that you were impressed by our resort, services and various other facets.

It was a pleasure to serve you and we look forward to welcome you soon.

Best Regards,
Rajesh Nair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

Coming to this resort was a very relaxing and refreshing experience, especially after a early morning flight from Kolkata to Trivandrum via Bangalore. The boat journey from the resort's front to the resort was something. Stepping on the island a giant building with a pool welcomes you for excellent stay in this resort island. There are many activities available. Sitting by the estuary can be an excellent way to spend the evening..

  • Stayed: March 2013, traveled as a couple
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Thank SusmitS_04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajeshNair001, General Manager at Estuary Island, responded to this reviewResponded July 10, 2013

Dear Guest,

We thank you for choosing to stay with us and for sharing your feedback on this public platform. Located amidst the Estuary, our resort acts as a perfect relaxing getaway for the guests where they can unwind themselves. Our resort boasts of multi-cuisine restaurants, spacious accommodation options and proffers modern amenities coupled with round the clock superlative services. It is great to know that you loved staying with us and had a wonderful time. We are delighted to learn that adore the location and experienced a refreshing vacation.

It was a pleasure to serve you and we look forward to welcome you soon again.

Best Regards,
Rajesh Nair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

Our family trip to Estuary Island during June holiday was a great experience. The resort is situated next to back waters providing a great view and with the helpful staff in the resort we did enjoy our trip and stay. Children were enjoying the play area and the pool. We were given a chance to upgrade to a villa which was even fantastic to have all family members together at one place. With an excellent choice of food the our stay in the resort was very comfortable.

Room Tip: Estuary villa would be a good choice for a family of 6.
  • Stayed: June 2013, traveled with family
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Thank Dileep R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajeshNair001, General Manager at Estuary Island, responded to this reviewResponded July 16, 2013

Dear Guest,

Thank you for choosing to stay with us on your recent family vacation and for sharing your review on TripAdvisor.

We are glad that you and your entire family had a great experience and that you were impressed with the fantastical views, enjoyed the choice of food served and the service of our staff.

Once again we wish to express our heartfelt gratitude for sharing your stay experience with us and look forward to your future visits at our resort in Kerala.

Best Regards,
Rajesh Nair
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

I had selected the resort based upon my survey from trip advisor and gosh! It was even better to what the review suggested. The staff at the reception were always very helpful and extremely hospitable (never seen such an attitude of an hotel previously) especially Mr. Prakasha, at the Boat Landing and Mr. Krishnan at the resort
On arrival, we were greeted by hotel staff with cool towels on offer and room tags for our bags. Our private host Mr. Krishnan (meant to be the point of contact throughout the stay which was informed to us at the boat landing) also greeted us and took us to reception for formalities. We were assigned to Sea View Rooms 209 and 210.
My first impression of Estuary Island Resort was not very good, Because of the unfriendly behavior of one of the restaurant staff. He asked me whether I was Mr. X or Mr. Y. After knowing I am Mr. Y not Mr. X, he suddenly turned back, ignored me and spoke to Mr. X. And he also asked us to wait while taking care of other people. The staff of the restaurant confused our dishes with another table and served wrong dishes on the first dinner we had on the island. No apology was made by the Manager or by the staff after this chaos.
In my usual style of being brutally honest, this was the only major problem that we faced, however this was dealt with professionally, and quietly by Mr. Krishna who handles the situation extremely well.
Pros:
• Boat Landing reception & transfer was quick. Check-in was smooth.
• Food is great. There was good choice in the menu for vegetarians too. Breakfast spread is good & had an Indian option each day.
• Dinners are great here. The view, ambience will make you linger around the restaurants for long.The prices are very steep, so be prepared! Everything pinches your pocket. We stayed in Sea View rooms. I would definitely recommend them. I found them even better than next higher range rooms (I might be wrong).
• 15 min boat ride away from the parking zone - after long flights arriving late in the evening the boat ride was mesmerizing
• Beautiful resort surrounded by water.
• Ms. Shreetu, Ms. Charutha, Mr. Prakasha along with Mr. Krishnan and Mr Ahmed is a very strong team. “KUDOS” to you guys.
Cons:
• At the restaurant all the guest should be given equal importance.
• Indoor activities can be improved.
• More qualified staffs should be at the reception and restaurant.
• Lukewarm response from the maintenance guys. Had to wait for 45min just to check the air con.
I have traveled during my career to a few different small islands in the Caribbean, however I must say, Estuary Island resort is now our favorite. Special Thanks to Mr. Krishnan for making our stay memorable, all the very best to you and your colleagues for a flourishing career. I certainly will miss everything about this resort. The only problem as most would say, you don’t want to leave.

Room Tip: rooms at the second level has good view
  • Stayed: June 2013, traveled with family
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Thank brutalTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajeshNair001, General Manager at Estuary Island, responded to this reviewResponded July 4, 2013

Dear Guest,

We express our heartfelt gratitude for checking-in with us recently and for your kind words which have successfully boosted the morale of our team. Located amidst the breathtaking location of an Estuary, our resort is an ultimate relaxing getaway where the guests can unwind themselves and simply enjoy their vacations. Estuary Island Resort proffers an array of choice when it comes to accommodation, dining and recreational facilities. We are overjoyed to learn that your experience with us was at par with your expectations. It is great to learn that you appreciate various facets of our property and the services offered.

However, we noticed your concern regarding the misunderstanding with a staff individual and we would like to assure you that this is one of the rarest incident.

It was indeed a pleasure to host you and to receive such valuable feedback. We look forward to welcome you soon again.

Best Regards,
Rajesh Nair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013

This resort is located right at the 'tip' of an actual estuary it seems! So much so, you can't drive down - you actually have to land at a small 'jetty', from where a motor-boat will ferry you the last few miles to the resort. The location of the resort is such that, while it's located right on the famed Kerala backwaters, a 2-minute motorboat ride takes you to the sea-beach right across the backwaters (you can see the beach from the resort). So you have the best of both worlds! You can also chose to have a meal at one of the 'floating restaurants', quaint little eating places built on stilts of some kind on the backwaters itself (there are a few right outside the resort, on the backwaters). Or you could sit at the small wooden deck at one tip of the resort and have your meal surrounded by the waters on three sides.

The rooms are built in two-storey blocks amidst verdant gardens full of greenery, where you can walk about at leisure. Or you could also go in for ayurvedic massage or other treatments in the same complex, or browse through knick-knacks at the resident souvenir store.

Since you've to take a motorboat to venture out practically anywhere (boats are available at frequent intervals, free for the beach and on payment basis for other errands), the food part is also well taken care of. The restaurant serves many kinds of cuisine including (of course) seafood. (It can get a bit noisy, though, over the weekends when whole families and groups come down from surrounding cities.) If you feel like bouncing around a bit, there are good-sized grounds to play basketball, badminton, etc. (or for children to run about), one small and one right sized swimming pool, and some indoor games.

A great place to unwind and basically just chill out.

Room Tip: Take one of the newly built single-story cottages right around the pool and grounds.
  • Stayed: July 2012, traveled with family
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Thank Debashis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RajeshNair001, General Manager at Estuary Island, responded to this reviewResponded June 26, 2013

Dear Guest,

We thank you for choosing to stay with us and for sharing this feedback. The breathtaking location of property fascinates our patrons as well as offers an array of options where they can unwind themselves.

It is great to know that you thoroughly enjoyed staying with us. We are delighted to learn that you appreciate our property and the services offered. We are glad to learn that our efforts to make your stay perfect and hassle-free proved to be at par with your expectations.

It was indeed a pleasure to host you and we look forward to an opportunity to serve you soon again.

Best Regards,
Rajesh Nair
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Estuary Island

Address: | Poovar, Puvar 695525, India
Location: India > Kerala > Puvar
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3 Hotels in Puvar
Price Range: $73 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Estuary Island 5*
Number of rooms: 85
Official Description (provided by the hotel):
Estuary Island is world class resort located at Poovar, near Trivandrum in the state of Kerala, India. The uniqueness starts from the natural setting - where a lake, river, sea and beach meet. True to the name in spirit and substance, its a four some island experience, one would cherish in all aspects. ... more   less 
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Also Known As:
Estuary Island Hotel Thiruvananthapuram (Trivandrum)
Estuary Island Puvar
Estuary Island Kerala/Puvar, India

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