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“Bad treatment of guests!” 2 of 5 bubbles
Review of VONRESORT Golden Coast

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VONRESORT Golden Coast
Ranked #6 of 40 Hotels in Colakli
Kostroma
Level Contributor
113 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Bad treatment of guests!”
2 of 5 bubbles Reviewed August 27, 2013 via mobile

The very start was awful- the room I was offered , turned out to be twice smaller than the room given to our friends(equal price), with towels on the floor , dirty beds and it was smelling!!!!! It took me three hours of struggling before it was changed, out of six persons I had to communicate, only one apologized. Once when we asked a steward to lay the table in the restaurant for late breakfast, he told us to do it ourselves in a very rude way. Our room was cleaned, the room of our friends only 2 times during 13 days, when smth doesn't function in the bathroom, u have to repeat it several times before smb comes to repair, dirty looks and suggestions of the stewards were very tedious and upsetting.During check out , we found out that we had no receipt for the first two taken by children( you have to deposit 10 euros, receive a plastic card and on check out you have the money back) I was point blank refused to discuss the matter, as only one towel was registered , I asked the receptionist to check whether they were not registered on the room of our friends- the answer was in the negative, I was tired of clearing all that out and agreed to lose 20 euros, at that moment our friends came to check out and they were also startled on hearing the question about two more towels missing, they explained- they took only one- then I was shocked as a minute ago- the same person told me that there was only one towel registered in that room, so I was to leave 20 Eros and our friends had to pay 20 more-40 euros within 10 minutes- not a bad income! Finally, it was admitted that it was a mistake, but when you come to have a rest you want to rest- not to struggle .i travel a lot- but this is for the first time I have come across such a neglect ion of guests!((( not a single time we were greeted at the restaurant, only some people smiled, when once I wanted my scrambled eggs to be more baked, the girl who was doing it, was so angry that I was afraid she would throw it into me. A very sad general impression, air conditioner was not repaired at all in spite of my askings. We were two mothers with children, I am not in the habit of looking for what is bad and complaining, you may read my other reports, but this hotel I will forget for ever as a nightmare, we were told that two years ago the hotel was really nice- so what happened to you, people?

Stayed August 2013, traveled with family
Helpful?
13 Thank ReisiKostroma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VONGoldenBeach, Менеджер по связям с общественностью at VONRESORT Golden Coast, responded to this review, November 15, 2015
Dear Reisi Kostroma,

We are grateful for your choice of Von Hotels for your vacation. Thank you for spending your time to write this review. Each guest and your opinion are important for us while Von Hotels Team is working for you. We kindly ask you to accept our apologises for unpleasant situation you had by the check-out. We are also presenting our apologies for some problems with cleaning. If you decide to come us once again, contact please the Guest Relation Department. We will help you to cope with all problems.
Your notifications are shared with Hotel department’s managers. We will pay attention to all of them. We would be thankful if you could give us opportunity to improve your opinion about Von Hotels.

Best wishes,
Von Resort Golden Coast
Guest Relation Departmnet
e-mail: grresort@vonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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540 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Moss, Norway
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed July 21, 2013

I would recommend everybody who would like to get their moneys worth to stay away from this hotel! It has got 2 stars too much! I have just spent 2 weeks there, and it has not been a pleasent stay. It started off with us getting a room looking out to the next door hotels air condition and delivery entrance. The noise made it impossible to leave the balcony door open, even less sit outside! Pointing out that these were not the rooms we had paid for, we met no understanding from the hotel staff. It was only after 48 hours of tough bargaining, we got the rooms we were entitled to. During the stay, I found the staff more russian oriented than anything else.
The rooms were not cleaned every day and the rooms often lacked soap, shampoo and toilet paper. Even if I asked the reception to bring some, I had to nick some from the maids trolley, hours afterwords. In the brochure one could be led to think that the water park was included in the hotels set-up. Not so. It is owned by trhe neighbouring hotel, and the all-inclusive package doe not count there. Internet is not included, and does not work in most rooms.
All this is does not mean much compared to our witnessing the tragic drowning of a young boy in the hotels main pool. In my opinion, the lack of pool guards, ans this is very important, NO HEART STARTER, contributed to this tragic outcome. My advice is, find somewhere else to stay.

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
8 Thank hansjorgenfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VONGoldenBeach, Менеджер по связям с общественностью at VONRESORT Golden Coast, responded to this review, November 16, 2015
Dear Guest,

First of all we would like to thank you for choosing our hotel for your holidays in 2013 and for writing your comment (we appreciate it very much). You opinion is very important for us because reading our guests' reviews helps to improve our service.
We will be glad to have a chance to welcome you in the nearest future again at VON Resort Golden Coast.

Best wishes,
Von Resort Golden Coast
Guest Relation Team
e-mail: grresort@vonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tromsø
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 16, 2013

You have to be very demanding if this hotel doesnt fit your expectations. Our kids had a blast and we kicked back around the pool or on the beach.
The best of it all was the food. Some complained abot the variety, but with all that food at the same time you cant possibly try everything before you have been there for a week! Most of the food where also made from scratch of lokal ingredients wich I think is important.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bdn78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Von V, Менеджер по обслуживанию клиентов at VONRESORT Golden Coast, responded to this review, November 14, 2015
Hello Dear Guest.

We are grateful for your choice of Von Hotels for your vacation. Thank you for spare your time to write a comment. Von Hotels is a big family. And all our guest s are a part of it. Nice to know that you could feel it during your holiday.
We wish you all the best.
With best regards.
Von Resort Golden Coast
Guest Relation Team
e-mail: grresort@vonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankara, Turkey
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
5 of 5 bubbles Reviewed July 20, 2012

Together with my family, we spent almost a week at this hotel. I can honestly say this is one of the best hotels I have ever been too. The food was excellent, there was a rediculous variety of food and most importantly for the kids desert.The people were very welcoming and ready to help when help was needed.The rooms were nice. We were very grateful for the bunk beds, because thats just the kind of thing our kids loved. My kids absolutely loved the sea, they could swim or dive and look for what they considered treasure. Along with the sea, our hotel provided very fun water slides for the children. This vacation was very good for the adults too, they had excellent massages for a very good price You can bargain). If fun and relaxation is what youre looking for I recommend this hotel.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
14 Thank Taner_tr06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Von V, Halkla İlişkiler Müdürü at VONRESORT Golden Coast, responded to this review, November 18, 2015
Dear Taner,

First of all we would like to thank you for choosing Von Resort Golden Coast as a place of your holiday on the Turkish riviera. We are very glad that your general opinion about the hotel is positive. It was very kind of you to write your comments about your holiday experience. We are happy to hear we could provide you with good service including excellent food, welcomig staff, nice room, water slides.
We thank you for recommendation of our hotel. Your comments are very important for us.
We are looking forward to seeing you again in our hotel!

Best wishes.
Von Resort Golden Coast
Guest Relation Team
e-mail: grresort@vonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oradea
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed August 18, 2011

The Hotel is located at aprox 10 km from Side and 50 km from Antalya aeroport.
The service of the Hotel was pretty good, both at the Reception and the Restaurants and Bars. Also, the divertisment team made a good job.
We stayed in a double room with view to the main pool and side sea view. The room was nice and cosy, clean. But I have top say that we had a problem with the cleaning of the room because the cleaning lady wanted to clean every day at the same hour, whne we were sleeping.
The pools were big and nice, and also very clean. Also, there were 2 baby pools and a big aquapark.
The pool bar and beach bar were ok. ALso, we liked the main restaurant. There were another 2 restaurants were you could eat and another 4 or 5 restaurant with specific. We tried the Turkis one and we were very satisfied by the food and service. This one try was included in All inclusive. All the restaurants were very clean and the food was good but not so variate.
Also, I have to say a word about the advertising programs of children because it was very good.
The best was the beach with fine sand and clean and warm water.
All togheter, I can say that it was a good vacation, but a little expensive.

  • Stayed July 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
11 Thank capy_72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Von V, Менеджер по обслуживанию клиентов at VONRESORT Golden Coast, responded to this review, November 16, 2015
Dear guest,

We are grateful for your choice of Von Hotels for your vacation. Thank you for spare your time to write a comment. We are working for you and for your comfortable stay during holidays. We hope to see you again in new season 2016.

Best wishes.
Von Resort Golden Coast

Guest Relation Team
e-mail: grresort@vonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergamo, Italy
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed July 2, 2011

Me and my 2 friends spent a one-week-longer holiday in this hotel from the end of may until the begin of june,and we can say without any dubs that is a very good place where spend an holiday! We had an all-inclusive formula from 10 till 23 : we really enjoyed the restaurants (we liked very much the smaller - close to the relax swimming pool and the Golden beach hotel - because it wasn't so crowded like the biggest one, where we oftentime found queues waiting for the barbacue or grilled-fish food) ; Italian are quite exigent with the food and we liked the food (probably we have never eaten spaghetti so similar to Italian) . Bar's waiters were very polite and kind (give a small tip them to receive a good treatment) ; everything was really and always clean , the sea was hot (althought it was just the begin of june) and clean , the beach was big and you can find sunbeds even if you get there not early in the morning ; there are lots of bar where you can enjoy your all-inclusive formula. Hotel's guests were from Russia-Ukraine (60%) , Germany (30%) , other countries from Italy,Switzerland, ex-Jugoslavia; so Italians have to be aware that international animation are for Russians and Germans , because Italian are just 5% of the hotel and the International Animation team don't give space enough to Italian girls who work there....we absolutely didn't like the Turkish animator : Alì, the midget men and another one I don't remember the name.Why?they are jealous of the people who talk with the girls in the hotel (guests or the Ukraine girl's animation team) and they invite you not to talk them anymore and let them alone. I can advise this hotel for couples or families, not for single or your guys,because we didn't find many young people. Many thanks to Italian Turchese's staff : Lyudmila, Barbara (you have to improve in playing cards, UNO ) and Anna, who told us the secret of the hotel; compliments to the girl's staff form Simferopol-Ukraine (just one word for them, wow!), compliments to Tanya (waitress from Ukraine). We liked our holiday very much,despite the lack of young people!

  • Stayed June 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
8 Thank erman77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Von V, Менеджер по обслуживанию клиентов at VONRESORT Golden Coast, responded to this review, November 16, 2015
Dear Guest,

We are grateful for your choice of Von Hotels for vacation. Thank you for spare your time to write a hotel’s review. Each Guest and your opinion is important for us. It is very pleasant to know that you enjoyed your holidays in Von Hotels. Best wishes to you and your family.
We hope to see you again in new season 2016.

With best regards.
Von Resort Golden Coast

Guest Relation Team
e-mail: grresort@vonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed June 25, 2011

we love it,we love it, we love it!Great time!Great service,great locations, and great people!

  • Stayed June 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank lfroschka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Von V, Менеджер по обслуживанию клиентов at VONRESORT Golden Coast, responded to this review, November 16, 2015
Dear Guest,

We are grateful for your choice of Von Hotels for vacation. Thank you for spare your time to write a hotel’s review. Each Guest and your opinion is important for us. It is very pleasant to know that you enjoyed your holidays in Von Hotels. Best wishes to you and your family.
We hope to see you again in new season 2016.

With best regards.
Von Resort Golden Coast

Guest Relation Team
e-mail: grresort@vonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about VONRESORT Golden Coast

Property: VONRESORT Golden Coast
Address: Merkez Mah. Cumhuriyet Cad. No: 13/1, Colakli, Manavgat 07600, Turkey
Phone Number:
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Manavgat > Colakli
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Colakli
#5 Spa Hotel in Colakli
#6 Luxury Hotel in Colakli
#12 Family Hotel in Colakli
Price Range (Based on Average Rates): $
Hotel Class:5 star — VONRESORT Golden Coast 5*
Number of rooms: 404
Reservation Options:
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Also Known As:
Golden Coast Hotel Colakli
VONRESORT Golden Coast Turkey/Colakli

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