The very start was awful- the room I was offered , turned out to be twice smaller than the room given to our friends(equal price), with towels on the floor , dirty beds and it was smelling!!!!! It took me three hours of struggling before it was changed, out of six persons I had to communicate, only one apologized. Once when we asked a steward to lay the table in the restaurant for late breakfast, he told us to do it ourselves in a very rude way. Our room was cleaned, the room of our friends only 2 times during 13 days, when smth doesn't function in the bathroom, u have to repeat it several times before smb comes to repair, dirty looks and suggestions of the stewards were very tedious and upsetting.During check out , we found out that we had no receipt for the first two taken by children( you have to deposit 10 euros, receive a plastic card and on check out you have the money back) I was point blank refused to discuss the matter, as only one towel was registered , I asked the receptionist to check whether they were not registered on the room of our friends- the answer was in the negative, I was tired of clearing all that out and agreed to lose 20 euros, at that moment our friends came to check out and they were also startled on hearing the question about two more towels missing, they explained- they took only one- then I was shocked as a minute ago- the same person told me that there was only one towel registered in that room, so I was to leave 20 Eros and our friends had to pay 20 more-40 euros within 10 minutes- not a bad income! Finally, it was admitted that it was a mistake, but when you come to have a rest you want to rest- not to struggle .i travel a lot- but this is for the first time I have come across such a neglect ion of guests!((( not a single time we were greeted at the restaurant, only some people smiled, when once I wanted my scrambled eggs to be more baked, the girl who was doing it, was so angry that I was afraid she would throw it into me. A very sad general impression, air conditioner was not repaired at all in spite of my askings. We were two mothers with children, I am not in the habit of looking for what is bad and complaining, you may read my other reports, but this hotel I will forget for ever as a nightmare, we were told that two years ago the hotel was really nice- so what happened to you, people?
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- Also Known As:
- Golden Coast Hotel Colakli
- VONRESORT Golden Coast Turkey/Colakli