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“Rubbish Receptionist's and So unhelpful with everything!!!!!”

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SENTIDO Turan Prince
Ranked #7 of 44 Hotels in Colakli
Reviewed September 21, 2012

The overall holiday was one of the best as it was the first time i've been away with my boyfriend. But as we arrived to the hotel to check in there was a young boy at the desk who was messing around with us when we were tired as it was 5:15am and we just wanted to get to our room. He took over an hour with us as he was flirting, very and being stupid with me infront of my boyfriend which was not the correct way to treat guests. We then got taken to our room which was across the road to the hotel we booked in. By this time we were annoyed and tired. None of the receptionist's apparently couldnt understand English so we couldnt even move into the hotel they were very rude, only favoured the Germans. The food was okay although felt very uncomfortable with all the pervy waiters staring. I would reccomend this if your older and not English! They shouldnt have let us book if there was no space in the resort! It was an absolute fraud.

  • Stayed: September 2012, traveled as a couple
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7  Thank Elliz N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa A, Halkla İlişkiler Müdürü at SENTIDO Turan Prince, responded to this reviewResponded April 3, 2016

Dear Guests,

at first of all we would like to thank you for choosing our hotel as your holiday destination. Only with your construktive criticism and ideas, we are able to improve our service for you.
We would especially look forward to welcoming you again. We wish you a wonderful time.
With best regards,
SENTIDO Turan Prince

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 - 208 of 949 reviews

Reviewed September 12, 2012

I think the hotel was great except the reception, who were lazy, unhelpful and just plain rude.
The hotel is very clean and was great for a family break, not very many brits, i think we met 6 in 10 days....was nice to come home and talk to other people but i suppose thats our own fault for not being able to talk another language.

Room Tip: We had a duplex which was great with the kids, we took a travel gate as our children are 3 and 4 and...
  • Stayed: September 2012, traveled with family
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1  Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa A, Halkla İlişkiler Müdürü at SENTIDO Turan Prince, responded to this reviewResponded April 2, 2016

Dear Guest,
Thank you for taking time to write a review about our hotel SENTIDO TURAN PRINCE. As the SENTIDO Turan Prince family we are happy that you are satisfied with our quality and service in our hotel. We would like to welcome you again.
SENTIDO Turan Prince

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2012

Excellent hotel complex. Very clean - cleaners in everyday. You get new, clean towels everyday if required at the pool or the beach. Food excellent - wide variety for everyone and have themed nights. Waiters very friendly, helpful - can't do enough for you especially Ahmet!!! Very friendly to the children. Pool area excellent - water slides, games daily with the excellent animation team - always funny, happy, helpful, cared about your fun - especially Yousef and Georgi. Beach restaurant was excellent - lovely setting and food and excellent flatbreads made fresh whilst you watch. Our room was a family room and was very spacious with a balcony overlooking the beach. Hotel itself is extremely clean and well looked after -0 lovely modern decor and always getting cleaned. Barstaff excellent, friendly, happy and efficient - especially Chian!! Reception staff helpful to us everytime we needed them. Just outside hotel is hundreds of stalls and shops selling everything you could want. We visited the sister hotel which was good for all the waterslides but we preferred The Residence better as it was more relaxing and cleaner. Spa and massages lovely. Only fault I found was the communal toilet outside the restaurant was always smelly even it had just been cleaned - this didn't cause too much of problem as there were lots of other toilets to use.
Excellent hotel would definately go back!!!!!!

Room Tip: We had a family room which slept 5 and was very spacious
  • Stayed: July 2012, traveled with family
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5  Thank chris g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa A, Halkla İlişkiler Müdürü at SENTIDO Turan Prince, responded to this reviewResponded March 30, 2016

Dear Guest,
Thank you for taking time to write a review about our hotel SENTIDO TURAN PRINCE. As the SENTIDO Turan Prince family we are happy that you are satisfied with our quality and service in our hotel. We would like to welcome you again.
SENTIDO Turan Prince

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2012

I stayed at Turan Prince Residence hotel for two weeks and I can't fail it. Everything in this hotel was great from cleaners to managers.
Entertainment team was excellent, very friendly, big thank you to Sumer, Soner, Burak, George and rest of the team.
Food at the hotel was great, lots of choice and very tasty.
Bartenders in every bar were perfect, nothing was trouble for them, but the best were Cihan and Samet from Pool Bar, Akin from White&Purple and Turgay from Cafe Turk.
And DJ Tolga was excellent as well, played great music from morning until midnight.

This are only some reasons, which made my holiday perfect. I will come back again, actually I wish I was still there.

  • Stayed: August 2012, traveled with family
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4  Thank LucKaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa A, Halkla İlişkiler Müdürü at SENTIDO Turan Prince, responded to this reviewResponded March 30, 2016

Dear Guest,
Thank you for taking time to write a review about our hotel SENTIDO TURAN PRINCE. As the SENTIDO Turan Prince family we are happy that you are satisfied with our quality and service in our hotel. We would like to welcome you again.
SENTIDO Turan Prince

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2012

As we arrived the receptionist tried to send us to the sister hotel, but we didn't agree and 10 minutes later we were in our room.We stayed in the ''Rose Residence'' on the first floor.The room is not really big, but it's enough.There was a balcony too overlooking another hotel.The beach is good,with fine sand.You can find beds at any time,because most of the tourists stay at the pool.The pool is pretty small but we were not really interested about it.The food was really great, it was changing for dinner every day.Some evenings have a certain theme, for example turkish cuisine and far east cuisine.Lunch was okay,not great.It was the same thing every day.My sons played football and water polo daily.They have a really great pitch, covered with grass.The animation team gave a t-shirts for each team.The animators were friendly and funny.The evening programs were boring.Turkish coffee is served only at ''Cafe Turk'' in the gallery.Wireless was occasionally in the room and good in the reception. I would recommend this hotel to everyone who is interested in a pleasant stay.

  • Stayed: July 2012, traveled with family
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7  Thank Baltescu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa A, Halkla İlişkiler Müdürü at SENTIDO Turan Prince, responded to this reviewResponded March 30, 2016

Dear Guest,
Thank you for taking time to write a review about our hotel SENTIDO TURAN PRINCE. As the SENTIDO Turan Prince family we are happy that you are satisfied with our quality and service in our hotel. We would like to welcome you again.
SENTIDO Turan Prince

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2012

After reading the reviews on here, I was very concerned to say the least as this was to be our yearly family holiday.

The information below is our honest opinion, and can only comment on our room 3101 and our friends 3104 as didn’t see any others.

We arrived at the hotel late in the evening (midnight). We had 2 small children, 9 and 7 years old. We were met by a friendly guy on reception. he checked us in and said that there was food waiting for us. He advised the hotel was full and apologized if we didn’t like the room but to see them the next day if we didn’t and they would see what they could do.

The friendly porter took us too the rose block (there are four blocks of rooms very close together, as well as another block across the road.).

The room was on the ground floor, however had a very small window at the top, but was nice and cool. It had a double bed and a single bed in an average size room. The bathroom had a large sink, toilet and a bath/shower (you had to fill the gather via the shower head, but it had a multi nose shower head too for a nice shower experience.

The room had a free safe (put in your own code), tv, 3 wardrobes, sofa and free fridge which had Pepsi coke, orangeade, sprite, fizzy and 3 bottles of plain water - all part of the fully inclusive and they top them up free every day!

We went to the dining room and they had a range of cold meat, soup, bred, fruit and vegetables and a hot dinner, pasta and meat. Not bad for midnight. There was also water, coke etc on offer.

After dinner we explored the hotel before heading to bed.

Both families (ours and friends that came with us) decided to keep the room as the aircon was great and it stayed cool. We didn’t have a balcony or terrace, however we only used the room to sleep or shower and change so didn’t miss it (apart from to dry clothes).

The staff and hotel were fantastic. The animators were very friendly - George and Natia were our favorites.

The food in the hotel was superb - my wife is a vegi, and the kids are fussy, however there is something for everyone. They have 4 restaurants. The main buffet, then Al la carte Turkish, Italian (gets booked up quickly so get in quick) and fish. You can go as many times as you like to these, and book them via the Guest services in reception.

The evening dinner dress code was slightly annoying - it says smart casual, however ranged from people in smart shirts and trousers, to taliored shorts and short/polo through to people coming in shorts and t-shirts, which surprised us for an evening meal as other hotels we have been too turn guests away. It was very hot during this time so maybe allowances were made?

The pool is very warm, its a few 'c cooler than the outside temperature. Its 130cm all over so is good for pool games etc. There is a smaller pool for very young kids with an elephant water slide which they love. The main pool has 2 slides, the yellow one is uncovered, and the blue one enclosed.

The pool is very clean, however to get the spot you need you will need to get the towels down early! I was putting the towels down at 630am to get the 5 beds together with 2 parasols next to the pool (1st row) so the kids can just jump in and we can see them all the time). There are a few beds available at 8am, however usually without a parasol and not always together.

they have an inside pool which is very cool, and has jacuzzis.

There is also a hotel spa that gives massages of every description as well as a turkish bath/peeling. I recommend to get a peeling as soon as you arrive (first day) as you will get a fantastic deep and lasting tan.

The beach has regimented rows which has rows of parasols. You can also, if your lucky, get a bed at the end of the pier. which gives you a great tan and has a nice breeze, just further away from the nice loos and the bar.

There are lots of activities to do, from water aerobics (twice a day am pool, pm sea), step, shooting, water polo (twice a day) football also a different pool game every day. The animators ask for you to join but do not hassle you if you say no.

There is a different show most nights. 8am is always kiddy disco and is outside on the stage by the pool, followed by a show (or bingo - once a week), at 10pm its heading to the purple and white lounge (by the sea) for live music or nice mellow disco. that is until midnight. They have a nightclub which is underground which is 11pm - 2pm.

There is a gala night once a week which is a gala meal followed by a beach party which is fun.

There are many bars around - they open at 10am and run until 12pm (later in the disco). There is always coffee etc at the enclosed bar near the restaurant). There is a snack bar near the sea who do nice ice creams and afternoon snacks should you need it or missed lunch)

We recommend the ice drinks. Coconut (white ice) is nice, as is the strawberry, blueberry and orange.

Bottled water is always available as you will need this as it gets very hot!

The hotel is nice situated. Outside the main gate there are shops selling all sorts and also a few pharmacies - who are very friendly and helpful (better than paying 80euros for the hotel doctor for simple things like ear ache etc). None of us had any upset stomachs and we ate most things there. The shops have the genuine Turkish fake watches, clothes, sunglasses, shoes etc. They barter a lot more and are alot cheaper than going into Side city centre.

If you have any watches that are broken (fake or normal) they also repair and are very good (from experience).

There is a minibus from outside the hotel that takes you to the city center. Its around 30 mins drive and costs around 2euros per person each way (cheaper than a cab and is safe). they drop you off the same place as the taxis. there are always the right minibus there to pick you up after and help you incase you forgot the number.

Side is nice to see, the ruins, the harbor, but as stated, its more expensive than the local shops by the hotel.

The girls loved the kiddy club. The two girls were unsure for the 1st week and stayed by the pool. They met some other English kids by the pool and the 4 went together. They loved it, playing games, making things. Warning, the bags, pillows and t-shirts they give out to kids at the mini disco cost 12euro.

In all we loved the holiday and found that the reports below were unfounded. Yes the room wasn't fantastic with a view, but we only use it to sleep and change, however the staff, food, drinks were great. There is a full mix of nations, and none of them are dominant which is great, and no major barging in at the dining room.

Would we go back and recommend this hotel? Yes defiantly. We all wish we were still there. We had 11 nights there booked through Travel republic, and feel that we could easily of stayed another week.

We were there the last week of July, 1st week of August.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
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16  Thank Lord_Treeby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa A, Halkla İlişkiler Müdürü at SENTIDO Turan Prince, responded to this reviewResponded March 30, 2016

Dear Guest,
Thank you for taking time to write a review about our hotel SENTIDO TURAN PRINCE. As the SENTIDO Turan Prince family we are happy that you are satisfied with our quality and service in our hotel. We would like to welcome you again.
SENTIDO Turan Prince

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2012

We spend approx. 1 week there ( 2 adults,1 kid ). There was a terrible experience just after arrival- after we waiting for more than 4 hours for check-in we received the room across the street,outside of the hotel. The rooms was like a 2 stars max. After my strong complains they promise to give us new,appropriate room next morning. That was truth and we received a really good room but we spend 4 hrs for waiting,our moving takes till noon of the next day so we lost approx.1 day from our vacation. To be honest it is necessary to say that our travel agency ( Blue Stay ) were really fair a gave us money for the lost day back. Anyway the hotel is really goodthey have a good staff and the perfect restaurants. Maybe one weak point is quality of public WC-this is just for strong nature-especially for girls.

Stayed: July 2012, traveled with family
3  Thank Michal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa A, Halkla İlişkiler Müdürü at SENTIDO Turan Prince, responded to this reviewResponded March 30, 2016

Dear Guests,

at first of all we would like to thank you for choosing our hotel as your holiday destination. Only with your construktive criticism and ideas, we are able to improve our service for you.
We would especially look forward to welcoming you again. We wish you a wonderful time.
With best regards,
SENTIDO Turan Prince

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENTIDO Turan Prince

Address: Gundogdu Mevkii, Colakli, Manavgat 07600, Turkey (Formerly Hotel Turan Prince Residence)
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Manavgat > Colakli
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Colakli
#5 Romantic Hotel in Colakli
#6 Spa Hotel in Colakli
#7 Luxury Hotel in Colakli
Price Range: $84 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SENTIDO Turan Prince 5*
Number of rooms: 460
Official Description (provided by the hotel):
The SENTIDO Turan Prince is a 5 star hotel which services all inclusive concept. Furthermore, the SENTIDO Turan Prince is located 50 km from the Antalya airport, 9 km from the ancient city Side, 3 km from Colakli and 12 km from Manavgat. At the moment, the SENTIDO Turan Prince has got 373 rooms and a garden worthy of paradise, enviable position on a golden sandy beach of side, charming atmosphere and a large number of facilities. The SENTIDO Turan Prince is a perfect place for a -get away from it all- holiday. ... more   less 
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Also Known As:
Turan Prince Residence Hotel
Turan Prince Residence Colakli
SENTIDO Turan Prince Turkey/Colakli

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