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“One of my worst experiences in Costa Rica”

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Hotel Jardines de Monteverde
Ranked #17 of 20 Hotels in Monteverde
Reviewed January 24, 2013

We made a reservation for a single room with two beds at the Jardines. When we arrived we discovered the quality of the rooms. Very small, dirty (girlfriend found a cockroach in a bed) and very humid (smelled like moisture and fungus). The room was dark and not well lit. My girlfriend who is asthmatic had difficulty breathing in the room, probably because of all the fungus spores in the air there.

So we had to complain and change the room. The service was comprehensive (reason why i'm not giving only one star) and they moved us to a small bungalow. However : we were in december and the place was VERY cold with no heating. Monteverde is very windy so all night long the wind made a lot of noise as if the roof of the room was going to collapse, and we had branches, scraching loudly at the window. And the place was extremely humid.

I have been to at least ten different places in Costa Rica on a one month trip, and this was the worst experience.

I am also very skeptical of all the nice reviews here (they strangely all sound the same). All of them praise the breakfast... it is the usual Costa Rican breakfast... nothing different. The service was ok at least, but not exceptional either.

Could this be that someone is making partial reviews, friends of the owner maybe ?

Do not trust the good reviews here. There are way better ways to spend your money in Monteverde !

  • Stayed: December 2012, traveled with family
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Thank Simon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 - 78 of 137 reviews

Reviewed December 31, 2012

Nice location, rooms fairly clean, but baths were very poor (one of our baths smelled of sewers, in another the shower kept falling apart), breakfast was extremely poor, better go elsewhere -- problem is the nearby bakery is not much better. Wireless works only near the reception. The road and parking lot leading up to the hotel are in extremely poor condition.

Stayed: December 2012, traveled with family
Thank Christoph O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2012

For the price, a very nice place to stay in Monteverde. The rooms on the 2nd floor are spacious and beautiful, made entirely from local wood. The rooms have basic amenities, including a small fridge. Make sure to tell the front desk if you do not have hot water, as this happened to us but only required a flip of a switch downstairs to be corrected. The sunset views are also wonderful to take in as you lay from one of the hammocks. Breakfast is included but basic. There is also wireless in the lobby. The main 'downtown' is a 10 min walk away. The front desk is happy to arrange guides at any of the local attractions. And don't forget to check out the same-owner Italian restaurant D'Kary, which is a few minutes walk and serves phenomenal Italian food at prices cheaper than almost any place in town.

Room Tip: 2nd floors rooms offer a great view.
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  • Stayed: March 2012, traveled with family
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Thank Sabin84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012 via mobile

We went in the green season so the hotel had plenty of rooms available. We got a beautiful room on the balcony with an amazing view. The host is also very friendly and happy to help with all information.

  • Stayed: September 2012
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Thank Gelald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jardines H, Gerente at Hotel Jardines de Monteverde, responded to this reviewResponded November 3, 2012

thank you very much for your comment!, we are here to serve you joy enjoying our facilities, we are here to make your visit an unforgettable experience monteverde.

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Reviewed August 4, 2012

Big spacious rooms with a view. Lovely little garden with hummingbird feeders downstairs, pleasant balcony with hammock upstairs. Excellent service. They booked a hike for me with a very knowledgeable guide named "Roy" and saw a whole family of quetzals along with countless other birds and bugs.

Stayed: August 2012, traveled as a couple
2  Thank LosAngelesTamara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jardines H, Gerente at Hotel Jardines de Monteverde, responded to this reviewResponded November 3, 2012

Thanks for taking the time and post a comment, for us it is an honor. We are happy you enjoyed your stay with us, and we are glad you enjoyed your tour, we are very careful to recommend activities that we like to offer the best to our customers, so we welcome his experience has been of liking.

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Reviewed June 17, 2012

It was the first time I travel to Costa Rica and out of 5 Hotels we stay of the country the most excellent Service and food was there at "Hotel Jardines de Monteverde". The service was excellent they have laundry, the bedrooms were excellent the beds, everything was clean and in perfect order, the location was excellent close to the zip lining which it's a wonderful experience, the owners where really nice with us and their family, you just felt like if you were in family with the people there talking to them, talking about Costa Rica culture etc. restaurant service was also wonderful the food was Delicious breakfast, lunch and dinner, best food i ate out of all the restaurants and hotels we went REALLY GOOD, thank you to Dona Grace and her husband and their family that gave us the best service, personally I will definitely go back there :). 100% Recommended.

Room Tip: Higher floors have the best sunset view.
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  • Stayed: April 2012, traveled with friends
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3  Thank Rosi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jardines H, Gerente at Hotel Jardines de Monteverde, responded to this reviewResponded November 3, 2012

That gives us joy to know that your stay was memorable in our hotel, we were very interested in the opinion of our customers, in order for us it is that our customers feel that this is their home in Monteverde and feel the love of a Costa Rican family.

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Reviewed March 30, 2012

We traveled with a group of 26 high school students this spring. The hotel was lovey and the hosts were very gracious and cared about us. I think the second floor hotel balcony has the best views of spectacular sunsets in the area. Breakfasts were wonderful and their restaurant, Restaurante Dikary had great food at very reasonable prices. We'll definitely return!

Room Tip: 2nd floor balcony facing west has wonderful views of sunsets, but even if you are on the first floor...
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  • Stayed: March 2012, traveled with friends
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1  Thank smog48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Jardines de Monteverde

Address: Cerro Plano | 350 meters northeast of Cerro Plano Public School, 00506, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Monteverde
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #17 of 20 Hotels in Monteverde
Price Range: $43 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Jardines de Monteverde 3*
Number of rooms: 28
Official Description (provided by the hotel):
Hotel Los Jardines, is located in the touristic spot of Monteverde Costa Rica.This is a hotel that opened its doors to the public in 2004. Here you will experience the charm needed to have an enjoyable time.We give personalized attention, which allows us to provide you with better service.You can experience great sunsets with views of Nicoya gulf. And we have a restautant called, Restaurante y Pizzeria Dikary, just 200 meters from the hotel, where you going to take 10% off, Ask at the recertion for the address and the discount ticket. ... more   less 
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Also Known As:
Hotel Jardines De Monteverde Costa Rica

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