Such a terrible woman and experience:
I made a reservation requesting two rooms with two double beds on January 9th. 2008 arriving at this hotel March 1st. 2008. Until now i am glad i saved those emails with the booking confirmation and also i had to call the hotel more than a couple of times from the U.S. to reconfirm the booking.
It took us more than 3 hours to arrive from San Jose to the top of this mountain, i was traveling with my mother, and aunt and a friend of mine who is a local costarican citizen that lives in San Jose.
By the time we arrived it was later than the check in time, when i got in the front desk i said: " Hello! I have a reservation for today, my name is..."
This woman: ( LILLIANA ARAYA)
After i told her my name the first thing she said was:
"Oh, you are the one who i was expecting to know, because i don't have your reservation and i don't have anything available for you at this moment, but you can come next week or i could try to find another cheaper and smaller place around here, if you want!"
That was incredible!!
I made the reservation almost two months before that day.
After argue around 20 minutes with me, this woman ask me to prove her about my confirmation; (How come this woman can be such a nasty person with a tourist in front of co-workers and more tourist people all around??) I had to pull out my laptop and looked in my saved emails and prove her i had the reference confirmation email. From there you can tell how bad is the administration and the reservation services. After another 30 minutes they got me those rooms separated far to each other and she still were saying to me:
"I had to make leave to some other tourists"
Like trying to put her blame on me. And of course i could accept another cheaper place or a better discount only if she at least were giving me a nice word or apologizes about all this mistake of them, but she never said none.
In the last moment in the front desk my friend (the local citizen) ask her about tours in the forest or good discounts for people staying in this hotel.
She said in front of me:
I know the tourist people don't like to hear or to know about the locals have great discounts than foreigners, but you know what?
I really don't care; Tours for nationals are among $15 or $20 and tourists pay $50.
She even asked me where i am coming from.
When she saw my passport she said:
"Oh, i thought you were from South America but i see you are from Central America, that's why you are doing such a big deal about this and you have bad luck with hotels."
And i said:
((I think you are the one with very bad luck LILLIANA ARAYA))
I think this woman needs a lot more to be behind that desk, she doesn't know how to treat people ( tourists specially ) It is not fair for visitor find this kind of people while you are visiting a country and you don't speak the local language, since i was talking with her only in spanish all the time. They can say whatever they want if front of us ( the tourist ) if we don't speak the local language.
Maybe this woman don't know TRIP ADVISOR exist for us.
I have had been in Costa Rica twice, it's a beautiful country.
But if you go to Monteverde, Don't go to this Hotel or/and check first who is behind that desk next time..
Believe it or not..
This is TRIP ADVISOR, Right?
- Official Description (provided by the hotel):
- As its name stands for, Poco a Poco is a hotel that has grown little by little, from five rooms in 2000; our restaurant and 6 more rooms in 02, 18 more rooms at the end of 2005, our heated pool and the last 3 rooms on 2006 and finally for march 2009, our new front desk building, with a new standard in architecture and construction materials: modern, versatile and clean.The hotel's analogy and emblem: The Turtle, relates to its mythological attributes of wisdom, spirituality and perseverance; values that are part of our business philosophy. ... more less
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- Also Known As:
- Hotel Poco a
- Poco a Monteverde
- Hotel & Spa Poco a Poco Costa Rica/Monteverde