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“Charming and Good location”
Review of Heliconia Hotel

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Heliconia Hotel
Ranked #21 of 21 Hotels in Monteverde
Miami Beach, Florida
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Charming and Good location”
Reviewed March 8, 2011

If you want the feel of a Bavarian ski lodge, this is a great little hotel. It is set up like cabins. We stayed at one way on top of the hill - nice because it was quiet and private. The downside was that we needed the hotel shuttle to drive us up with our luggage and it was actually quite windy and cool up there. At least 10 degrees colder up there than at the bottom of the hill. Fortunately, we are young and athletic. That hill was steep and would be a tough climb for an older person. There is a shuttle from 6am-10pm that will take you to and from you room and the lobby if you call for it from your room. It has several outdoor hot tubs and the campus is pretty large. Beautiful woodworking in the room. They have a water treatment facility on site and request that you do not flush toilet paper. There is no trash barrel, only recycling. They are very eco conscious and if you are familiar with the Costa Rican ecolodge ratings, they have received 3 leaves. The hotel staff is helpful enough and nice enough, Good location - within walking distance of 2 great breakfast places and an adorable little downtown. Less than 2 miles from the cloud forest, butterfly garden, women's coop, coffee plantation and sugar cane plantation. The internet was down our entire stay here. We did not take advantage of the restaurant as it was expensive and looked like nothing special. I would give Monteverde and Santa Elena a thumbs up, but this hotel neither impressed not offended me. You can stay in the area for about 1/3 of the price. In all of the places I've stayed in Costa Rica, I felt the safest and most welcomed in Santa Elena.

  • Stayed March 2011, traveled with friends
    • Value
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Helpful?
Thank TiffanyinBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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376 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Stockholm
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 13, 2011

After travelling around the world I can honestly say I have never experienced such a bad treatment as the staff at Heliconia Hotel gave us. They were rude, arogant and treated us as if we were a problem instead of guests. I see that I am not the only one who had been badly treated so I hope that the hotel manager reads these comments.

There was one exception and that was the driver Christian. He was very friendly and helpful.

If you are going to Monteverde, please choose another hotel!

  • Stayed December 2010, traveled with friends
    • Value
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Helpful?
Thank CillyStockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Monteverde hotels

Chicago, Illinois
Level Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed December 31, 2010

We were booked to stay here for 2 nights but fled after one night. The front desk staff were a rude shock - no smile - just very curt responses - they sure knew how to make us feel unwelcome! But their chilly reception was nothing compared to how miserably cold our room was - the bathroom was dirty with mold around the tub, there was no hot water, we tried to plug in our phone chargers and found dust covered outlets behind the beds - clearly the rooms were not very clean. The bathtub had clearly not been cleaned at all and we had to call urgent cleaning as none of us even felt like stepping into it. It was truly a disgusting place!
Monteverde itself is beautiful and has several wonderful restaurants. It is a real pity that our experience was overshadowed by this shabby excuse for a hotel - it does not deserve to be in business or to call itself a hotel.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Chicago_traveller123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia area
Level Contributor
434 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed December 1, 2010

This is in Monteverde, a few kilometers from the Monteverde reserve itself and thus a good spot. A few kilometers in the other direction are some fine restaurants (in Santa Elena, primarily). But the hotel itself was disappointment--basic rooms with no toiltries and a weak shower. (Beds were fine.) The breakfast (provided) was not up to what places in this price range usually provide although the coffee and toast were fine.
From the hype we had expected more of a natural setting, and the rooms were up a hill from the reception and restaurant--but there was nothing special about the hill. It mght as well have been a corridor.
Internet, available only in reception,was weak and/or intermittent. Computers were provided at least half weren't working. The hotel offered tours of the Monteverde Reserve, and to other nature sites, but we had a rental car and did much better driving there and getting our own guide. If we hadn't had a car it would have been nice to have the hotel transport, albeit pricey.
To summarize, there was nothing particularly wrong with the place but also nothing that would compel us to come back.

  • Stayed November 2010, traveled as a couple
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Helpful?
Thank NorthArrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 19, 2010

We stayed here for one night with 2 adults and 3 teenagers. We used the mastersuite, which was large, with 2 king size beds that could probably be occupied by 3 people. The building creaked quite a bit in the wind, but view is great.

When we arrived we were given a special "explanation" of the restaurant, which was basically a hard sell. We had lunch, but it was mediocre, and expensive. Ditto for breakfast.

  • Stayed July 2010, traveled with family
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Helpful?
Thank foomsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Round Rock, Texas
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 16, 2010

This was a good place to stay, located within walking distance of several really good restaurants. A helpful staff, good view, good on-site restaurant, good clean rooms (if your room up the hill wear your climbing gear or be prepared to ask at the desk for a ride). The hot tubs work, you have to ask the staff to prepare one 2-hours before wanting to use it, they will fill it and heat it.

  • Stayed March 2010, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank RoundRockBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lower Sackville
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 11, 2010

I wondered about staying here after reading the reviews. I was more than pleasantly pleased. Even the hike up the stairs after a day of hiking in the woods was not bad. You stopped and looked at the birds, insects and nature all around you. the bathroom shower door (yes they have shower doors) were beautiful. No air conditioning was needed. I liked the idea of an eco friendly hotel without tv's as I was here for the nature. I could go into the lobby if I needed a tv fix. Sophia restaurant- fine dining was just a 2 min walk away with great latin cuisine. I shall be back to Heliconia Hotel on my next trip to Monte Verde.

  • Stayed March 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank suetravels10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heliconia Hotel

Property: Heliconia Hotel
Address: Cerro Plano | Frente a la Escuela Rafael Arguedas, 10921-1000, Costa Rica
Location: Costa Rica > Province of Puntarenas > Monteverde
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #21 of 21 Hotels in Monteverde
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heliconia Hotel 3*
Number of rooms: 46
Official Description (provided by the hotel):
Hotel Heliconia is located on a stunning 6 acre property and is surrounded by lush, beautiful and tropical rain forest, where you can see and find hundreds of exotic birds and animals. The lodge offers a one of a kind panoramic view of Monteverde and the surrounding area. Hotel Heliconia has been decorated with a fine wood finish, all contributing to the home like ambiance. Here you will find a finely decorated restaurant and bar featuring an international menu, amazing walking trails and numerous jacuzzis found around the property that can fit 2 to 5 people- great for a romantic night for two, or a few drinks with friends. All rooms come with all the amenities like flat screen tv with cable, beautiful spacious bathrooms, fresh towels, coffee maker and balconies with sitting area. All contributing to make your stay at Hotel Holiconia a very comfortable and memorable one. Whether you are looking to relax or be active, Hotel Heliconia has something for everyone. ... more   less 
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Also Known As:
Heliconia Hotel Monteverde
Heliconia Hotel Costa Rica/Monteverde

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