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3 - 8 of 242 reviews
Reviewed March 11, 2018 via mobile

Hotel could not honour or accept responsibility for booking request services quoted via Priceline resulting in additional costs for €60 for a child and €45 . breakfast..beaides the lengthy explanation of how the travel agent misinforms guests. I still believe the hotel should proa tively take responsibility to reach out to clients directly for improved client satisfaction.

Date of stay: March 2018
Trip type: Traveled with family
Thank ShupiCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlessandroBorellini, Responsabile reception at Jet Hotel, responded to this reviewResponded March 14, 2018

Dear Shupi,
thank you for your feedback, every comment is important to us to improve our quality.
We believe in a clear communication, and in occasion of your arrival we found out a new mistake in the room description of Priceline's website.We don't have a direct control on this website, so it was important for you to know the correct information, and describe the services the hotel can actually provide. We inform you that an official request is open from Best Western International to modify the wrong infos on Priceline website.
As explained by the receptionist, your reservation was for a double room, for 2 adults, and beside the notes you wrote in your reservation (that did not appear in our documents) the payment you made was for 2 people. The hotel was in right to ask an extra for the third person, such as the breakfasts you choose to make, that were not included in the rate.
We made an effort on our side to make you feel more comfortable, as we upgraded your room and your sister's room from a double and single to a triple and double, and we did not ask any additional cost for this, just to let you keep the same room for all your stay.
We checked you in around 12 AM, with no additional costs for the extra hours as check-in time is from 2 PM, as we seen you were exhausted from travelling.
We let you access to the breakfast room on the second day at 10 AM, when actually it is the closing time of the breakfast room, and we also prepared extra eggs and sausages as they were already finished, although the kitchen should have been already closed.
We think our service is worth more than a comment based on a first impression, and we'll surely keep giving our guests all the right information, as we prefere to clarify any doubt instead to give a bad surprise at the end.
With the hope to have a second chance from you, we wish to welcome you again at the BW Jet Hotel.

Alessandro Borellini
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2017 via mobile

Nothing fancy. Clean and comfortable. Not very calm in the sense that you can perfectly hear the noice made by fellow travellers. Breakfast is served in a small area adjacent to the so called bar. The employees are pleasant and helpful.

Date of stay: September 2017
Trip type: Traveled on business
Thank Fernand W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2016

We have stayed in this hotel many times over the last several years and made it our stop after arrival and before departure since it is close to the airport and Gallarate is a pleasant place.
The hotel is not being kept in good shape.We were disappointed to see that there were repairement requirements in the bathroom ( to be fair since we were tired after our journey we did not report it),the room although it said non-smoking had a strange pungent smell akin to old tobacco aroma ( my husband thought it might have been cleaning chemicals but I was not sure myself), the walls of the room were in good need of paint.It was clean as always yet there was something unfresh about the room.I feel that the rooms and the rest of the hotel which I have seen needs a good update.
The breakfast was satisfactory with a good range of food to meet all requirements.
I am sorry to say that this time we were disappointed with the hotel we had been so fond of previously.

Date of stay: September 2016
Trip type: Traveled as a couple
2  Thank Nilgün H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2016 via mobile

We stayed here because it was close to the airport. There's shops close by and restaurants also. It's actually 20 min away from lake como which we found out when we got there. But we were already there so we didn't go back. It was clean and roomy. Had an issue with the lights in the bathroom but nothing to write home about. Staff were very nice and friendly. Would stay here again.

Date of stay: August 2016
Trip type: Traveled with family
2  Thank Jojobermy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2016

the hotel provides free shuttle to the airport Malpensa, 5 minutes walk is a very good fish restaurant Bruno, and 5 minutes drive is a small shopping area including Decatalon. nice breakfast and very helpful stuff.

Room tip: good value and helpful stuff
Date of stay: April 2016
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
4  Thank מירי ס
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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