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“Nice hotel, bad service” 4 of 5 bubbles
Review of Mukarnas Spa Resort

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Mukarnas Spa Resort
Ranked #3 of 32 Hotels in Okurcalar
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice hotel, bad service”
4 of 5 bubbles Reviewed April 23, 2012

The hotel has everything you need and more. A lot of space in classy surroundings compared to many Turkish resorts. However, food is average and service sucks. Some of the youngest staff members will make ugly faces as you walk by. Others will tell you they don't have this or that (we're talking basic stuff like ice cubes or diet coke or soup bowls) and most speek very poor English.
So all in all, it's not worth coming here if you Are a frequent traveler (me, flight attendant internationally 16 years). It's a five star hotel perhaps because they have everything you need-but plain behavior from staff that are more busy with flirting or having fun with their collegues than the needs of their guests.

  • Stayed April 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Missjetlagged
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakan K, Ön Büro Müdürü at Mukarnas Spa Resort, responded to this review, November 14, 2016
Dear Guest,

Thank you very much for your most sincere review and for pointing out all the good points and well as those we can improve upon.

We are sorry you did not enjoy your stay with us entirely and would hope to be able to put this right upon your next visit time and occasion permitting.

You can always contact us: info@mukarnashotel.com.

Best Regards,
Mukarnas Resort and Spa Hotel
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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850 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Brcko BiH
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 11, 2012

Hotel was builded 2007 and many things must workthemselfs.We was on vacation with two kids(3 and 8 years) for 10 days.We got all we have expected,room was very clean and furniture was new and modern.Food- various,delicious and plenty of it.Staff mostly friendly,expectly for the children,sometimes nervous.We couldn't go to the beach and sea because of enormous waves so we stood on pools,but,outside temperature was so hi that it wasn't so nice to be(I was sweating even when I was standing in the pool).This is mostly because pool area don't have any vegetation,only sunshades.If you want to feel good when you're in pool you must run under the bridge above to stay protected from sun.Another complain is that watherslides are not working allday,and at the time when they turn them on it is too crowded.The guests are mostly Russians and Germans.All in all I wood recomend this hotel for normal familie.

  • Stayed August 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Dejan255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakan K, Ön Büro Müdürü at Mukarnas Spa Resort, responded to this review, November 14, 2016
Dear Guest,

Thank you very much for your most sincere review and for pointing out all the good points and well as those we can improve upon.

We are sorry you did not enjoy your stay with us entirely and would hope to be able to put this right upon your next visit time and occasion permitting.

You can always contact us: info@mukarnashotel.com.

Best Regards,
Mukarnas Resort and Spa Hotel
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiev, Ukraine
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed January 3, 2012

Rest very pleased. Clean new hotel. Aweausome staff.
i stay 10 days in june of 2010 together with a wife and child 10 months old. Rest pleased. all was at high level. at restaurant it is possible to find a meal for a baby 10 mons old! Clean rooms, large baseyn. good water slides in aquapark. Good animation team.
From minuses: stones on a beach, Small territory, noise from generators
in the rooms if you will be accommodated in a room with windows on a Delfin Deluxe hotel.

Room Tip: Please no windows on Delfin Deluxe hotel!!
See more room tips
  • Stayed June 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank One_Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakan K, Ön Büro Müdürü at Mukarnas Spa Resort, responded to this review, November 14, 2016
Dear Guest,

Thank you for taking the time to share your experiences. It was a true pleasure for us to read your summary about your holiday and we are glad to hear that we were able to meet your expectations.
We look forward to welcoming you back here in the near future.

You can always contact us: info@mukarnashotel.com.

Best Regards,
Mukarnas Resort and Spa Hotel
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
126 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 bubbles Reviewed September 28, 2011

For the first time we booked a trip with Corendon who has a terrible client service in The Netherlands and in Turkey. I must say that I disliked the service very very much. My boyfriend and I traveled to Turkey and stayed at the Mucaranas Hotel. The hotel staff at the reception at our arrival had a "don't care & dont botter me attitude". Also, I'd like to draw your attention to the following:

- first room we got it had a terrible smell combined with smoke. Went to reception and got the answer that all rooms are the same. After a long discussion finally got another room.

- the wc in the room got broken and it wasn't fixed until two visits to reception and long explanations.

- Ahmet cevic barmen is a waiter at the beach bar who several times made fun of us and gave us a rude attitude all the time even when the guest relation manager talked to his manager. He got annoyed with us because we didnt ask for drinks in turkish. Had to address this issue more than two times and actually contacted our corendon person Ramadán cagan, who took the note but never called back to give an update.

- submitted all our complains to the hotel but they said there was nothing to do and assumed that the same applied for corendon since never heard from him.

- The hotel stakeholders in general had a very rude attitude. There were only a few who really took the effort to serve you.

- nothing was really done for us in order to compensate that they ruined our vacation and the fact the we spent more time at reception for fixing "problems". They just don't care about customers. Also nothing was offered by our contact from corendon.

- in our last night we had to call back our contact person from corendon since there was no bus schedules I'm the information wall. He referred us to the reception. So basically no good service received at all.

- in our way back, the employees at the Corendon flights had similar attitude. Next to us there was a colleague of them. And they did everything they could to please him while the attitude to customers was fake and forced.

We are extremely unhappy with the service of Mucaranas hotel and the corendon hotel. The only thing that worked properly and fast was the recollection of our money for the vacation.

I've travel around the world several times for work and fun during the year and never experienced such a bad service.

It didn't felt like vacation at all since we had to deal all the time with hotel issues, staff issues and corendon lack of information which basically lead to be a self service vacation. This was a full time attention problem/vacation than a relaxed vacation. Certainly very disappointed of the service provided. Back in NL we complained again with Corendon and they made all kind of excuses to not take the responsability. In other words dont waste your money and time in this hotel. It is not our first time in Turkey but probably the last one.

  • Stayed April 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
13 Thank Titamxnl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MUKARNAS S, Yönetici at Mukarnas Spa Resort, responded to this review, January 31, 2016
Dear Titamxnl,

Thank you for the constructive comments that you have posted about our resort. On behalf of the whole Mukarnas team we sincerely apologies for the impression you felt about our resort during your stay with us and our team was unsuccessful to give you services with excellence.

We made several improvements at our service and hotel facilitis since 2011. We hope to serve with improved quality and make it up to you in near future.

Best Regards
Mukarnas Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed September 21, 2011

We stayed in Mukarnas for the first week of September and had an absoultely fantastic time. The hotel was great. Large pool, big waterslides for our older son (7 yrs old) and a great kids pool with mini water slides for our 2 year old. We stayed in a 'junior suite'. Don't be misled by the title, it is just a very big room, but it comfortably accommodated the four of us. Everywhere is very clean and well kept. There is a good gym and spa, with Hamam, which you can either use yourself or book a proper Turkish massage. The hotel grounds are green and well kept and there is an outside auditorium with a different show every night. In addition to the pools there are other things for the children. A relaxed and fun kids club, and a mini disco every evening which our kids really looked forward to (and they are both boys!). The issues some people have talked about with other guests is an interesting one. There were some people in the hotel that conformed to different social standards, but it depends on your attitude. 'Rude' and 'ignorant' people were around, but few and far between. If you are able to smile and shrug it off then you will find that 99% of people in the hotel are no problem at all. If you let it get to you then it could detract from your holiday a little. I would say I experienced bad behaviour a couple of times during the week, both times in the buffet restaurant, but what is the point of letting it spoil an otherwise perfect holiday? On the whole the food was very good, and there is pretty much always something available to eat or drink, no matter the time of day. The popcorn machine by the side of the stage for the evening shows was the sort of really nice touch that lifts your experience. The hotel also has direct access to the 'beach'.

Now, there are a couple of small downsides to this hotel. Firstly the 'beach'. It is very pebbly and the sea becomes very deep very quickly. If you are looking for a holiday where younger kids can dig in the sand and splash in the sea then this is not the place (we would have loved to be able to do this, but the fantastic pools and slides meant we didn't really worry about it). Secondly the buffet restaurant. It did get really busy in the evening, and it could be a bit of a struggle to find a table. Breakfast was never a problem, and there are alternative choices from the main restaurant for lunch. Also, the food servery area was slightly remote from the seating area which meant a bit of walking. With older kids (or no kids) this would not be a problem at all. With young kids it was a little frustrating but, again, not really enough for me to lower my overall rating from 5 out of 5. Finally, you do need to be aware that the transfer time from Antalya Airport is in the region of 2-hours.

To finish on a high, the food was pretty good, very varied, and certainly very plentiful. If you accept it for what it is (a large buffet service), then it is hard to fault. They do also have a la carte restaurants. However, we did not use these as the buffet was still easier with the kids, despite the drawback mentioned above.

All in all excellent. All the family had a brilliant time.

Room Tip: The junior suites are just big rooms, but ample for younger family of four. They do have multi-room...
See more room tips
  • Stayed September 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
13 Thank TwistleUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MUKARNAS S, Ön Büro Müdürü at Mukarnas Spa Resort, responded to this review, November 14, 2016
Dear Guest,

Thank you for taking the time to share your experiences. It was a true pleasure for us to read your summary about your holiday and we are glad to hear that we were able to meet your expectations.
We look forward to welcoming you back here in the near future.

You can always contact us: info@mukarnashotel.com.

Kind Regards,
Mukarnas Resort and Spa Hotel
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kragujevac
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed September 20, 2011

Everything was ok, until the penultimate day when the expensive Italian shoes were stolen from our room. Theft is a duly registered at the reception, but nobody was paying attention. They did not even apologized. In the summer in this hotel we have invested almost two thousand euros and a shame that someone steals our shoes in such an exclusive hotel. Just wanted to take the money without any liability to guests. Shame!!

  • Stayed September 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
10 Thank Milos P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MUKARNAS S, Yönetici at Mukarnas Spa Resort, responded to this review, January 31, 2016
Dear Milos P,

Dear Guest

Thank you for the constructive review that you have posted of our resort.

We would like to express our sincere apologies, on behalf of everyone in our team for the bad customer expectation. We are improving our services each year. We assure you that problems you experience will not be happen again.

We are delighted that you enjoyed our spa and our hotel location. Once again thank you for a constructive review.

Best Regards
Mukarnas Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kragujevac
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 18, 2011

All was good until penultimate day, when in the room expensive Italian shoes were stollen. I can not really believe that someone in the hotel that is considered to be exclusive in what we left almost 2 thousand euros, could allow such a failure. Theft was duly reported, but no one responded. Starting from the man at reception that our application was ignored. In the end you acted unprofessionally, nor accept responsibility for your guests, and this is unrespective. As someone of influence in my country, I shall try to continue not advise people to come to your hotel. Shame!

  • Stayed September 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank MiroslavKragujevac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MUKARNAS S, Ön Büro Müdürü at Mukarnas Spa Resort, responded to this review, November 14, 2016
Dear Guest,

Thank you very much for your most sincere review and for pointing out all the good points and well as those we can improve upon.

We are sorry you did not enjoy your stay with us entirely and would hope to be able to put this right upon your next visit time and occasion permitting.

Best Regards
Mukarnas Resort and Spa Hotel
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mukarnas Spa Resort

Property: Mukarnas Spa Resort
Address: Alara Tourism Center, Okurcalar, Turkey
Location: Turkey > Turkish Mediterranean Coast > Antalya Province > Okurcalar
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Okurcalar
#2 Spa Hotel in Okurcalar
#2 On the Beach Hotel in Okurcalar
#5 Family Hotel in Okurcalar
Price Range (Based on Average Rates): $
Hotel Class:5 star — Mukarnas Spa Resort 5*
Number of rooms: 425
Official Description (provided by the hotel):
Anatolian, hosting humanity with its khans and baths for centuries, continues its travel without loosing this tradition.Mukarnas Spa Resort, built by inspiring Seljuk architecture, has started its journey by opening the doors to the magic water of Mediterranean in order to provide its guests a sort of modern service.Our Company, opened in April 2007, consists of 30.000 M2 area, a total of 425 rooms, 1100 beds capacity and offers its guests an unforgettable holiday on the edge of Mediterranean Sea.MEANING OF MUKARNAS?It's a component of Islam artifice fills in interior of domes with a sight taking shape as a honeycomb. These with stalactite called 'stalactite'. ... more   less 
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Also Known As:
Mukarnas Hotel Okurcalar
Mukarnas Spa Resort Turkey/Okurcalar, Antalya Province

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