Hotel itself wasn't that bad. However our experience with reception staff has spoilt half of our holidays. We arrived in the morning, so we had to wait for the rooms to be ready. We were told to come back at 12pm. When we did we were told once again that the rooms are not ready and we were asked to come back after lunch. When we did reception, so called, manager has told us that he wants to help us, he wants us to have a nice room etc., but we had to do something for him. He said that we would get great rooms on the 6th floor with sea view if we stay in a room of 4 for the first night - with people who we didn't know! We've spent about an hour arguing with him, that this was not acceptable, we've called our holiday rep, nothing helped. Finally, he has basically thrown the keys two 2 rooms on the reception desk, saying that we cannot see the room before we go in, that we cannot change the room if we don't like it and so on. At that point, being horribly tired we decided to take the keys, as we did not plan on staying long in the room anyway and we'd report it the next day to our holiday rep at the meeting. Room that were given was on the ground floor, overlooking plastic bottles and laundry room, with mould on bathroom ceiling. Receptionists and the 'manager' were rude, barely spoke English, or maybe pretended not to speak to avoid further conversation. We managed to change the room after 3 days and the second one was much better, nice and clean with sea view, still in the old part though. You need to know that there are two buildings - one of them is old and it's a lottery what room you'll get and the second building which was renovated and it much better. At the meeting with our holiday rep we've come to find out that we were not the only ones having this problem, 90% of the group was treated in the same way, however some of them agreed to sleep in a room of 4/6 for the first night, not knowing each other at all, and with some of the beds being mattresses out on the floor.
Switching to better things now: food was ok, however choice was poor especially at the breakfast. Restaurant and bar staff was polite and friendly. The A La Carte restaurant, that you could have once a week as a part of the package, wasn't really a a la carte, you could choose chicken or fish and everything else was the same. Not worth it. You could eat better in the main room. NOTE: the alcohol they had in bars was fake. Whisky they had was already mixed with coke in the bottle and yet they were serving it as normal whisky. The only alcohol that wasn't forged was Raki. However if you tipped the bartender, you could get the 'real' stuff.
Swimming pool was rather small, but good enough. To get to the beach you had to walk about 200m, but beach was ok, with a small bar where you had beer, juices and some snacks throughout the day. There was another 'beach' when you walked down the stairs from the main hotel - it was a wooden deck, however you could get straight in to the deep see and swim, which was nice. Overall location of the hotel was beautiful, on the cliff.
As you can see, hotel had it's ups and downs. Overall it was a OK holiday, however could have been much better. I wouldn't go to the same hotel again.
Just a small tip if you plan on doing some trips: don't buy from the holiday rep. When you go outside the hotel, towards the beach there is a small shop, where you can buy the same trip and pay 1/3 of the price. And you can bargain over the price, especially when you will go on more than 1 trip. If you have time, I suggest you go to Cappadocia for a 2 day trip. It's amazing.
- Official Description (provided by the hotel):
- MAGICAL ATMOSPHERE OF THE MEDITERRANEAN HAILING YOU Aska Bayview Resort, hosting an unforgettable holiday opportunity at İncekum area of Alanya, Antalya gives you and your beloved ones beautiful memories that you will remember lifetime. An unforgettable holiday concept arising from the meeting of naturality with comfort and excellent service quality awaits you in Aska Bayview Resort. The sea fronted facility providing service with "all inclusive" concept enjoys the pleasure of providing a holiday full of privileges with its private beach at walking distance from the Hotel. ... more less
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- Also Known As:
- Aska Buse Hotel Incekum