We stayed here for a week and had to change rooms four times and use the shower across the public hallway in an adjacent room for two of those days. This all due to inoperable essentials in each of the four rooms. By the way, these were business suites. Not the less expensive standard rooms. For example, hot water, air conditioning, heater, wall plugs, air conditioner making hammering sounds, having to transfer light bulbs from one lamp to another. In one room, we had no cold water. Just scolding hot water. How does that happen? The list goes on and on and on. Had it been something insignificant, we would have overlooked and chuckled about it later. These things were, as I said before, essential.
Yes, we told management and they were accommodating in that they changed our room. 4 times. It was a hassle for us considering we were in Europe for two weeks and having 4 suitcases and assorted carry ons that had to be packed and unpacked each instance unnecessarily.
For this, I gave them two stars for their willingness to assist.
The guy at the front desk, don't recall his name, is wishy washy. one day he'll tell you one thing (the shuttle availability for a 3 mile commute) and the next is something different. I had to resort to Taxi or walk 90% of the time when he told me it would be available for me.
The hotel is simply falling apart and they are merely mending the things customers inform them are broke versus being ahead of the game by way of pre-inspection, preventative maintenance and enhancing the rooms / hotel.
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- Official Description (provided by the hotel):
- The Gresham Belson Hotel offers 136 rooms and 6 new meeting rooms for 4 to 50 participants.The cosy Shannon Lounge Bar is the ideal place to relax after a long, hard working day. We are offering a personalised service and our motivated team is dedicated to making your stay more comfortable. You benefit from:-> Free Wireless Internet in the rooms, public areas and meeting rooms. Free shuttle service to and from Brussels International airport. ... more less
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- Also Known As:
- Gresham Belson Brussels
- Hotel Gresham Belson
- Gresham Belson Hotel Brussels, Belgium