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Budget Flats Brussels
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Reviews (97)
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31 - 36 of 97 reviews
Reviewed September 30, 2010

Actually I could not stay at that hotel but we had planned to stay 2 times but because of this hotels terrible bad customerservice, we could not stay. I am veryt very disappointment for thishotel.
During volcanic eruption in Europe, our travel to Brussel had to be cancelled. We informed the hotel but they did not cancel our reservation. They charged money from my credit card. Then, after revieving this situation with booking. com, they accept to give 80% of our money as a voucher in our next stay in Brussel.

We came to Belgium this week and wanted to stay at that hotel and use our discount voucher right. And I sent at least 10 mails to ask our reservation. They did not help me. They did not want to make my reservation and they did not wantt to mention my voucher right. They replied a classical terms and did not mention my real questions.

They always, replied indirectly ... and did not helped us.
we could not stay at that hotel.
I will not come to Brussel in coming years and my right will be lost.

This hotel group needs to learn more about customer service and need to satisfy customers in a positive manner. They stole our money and did not giive it back and did not let me use in my next stay and I am protesting this hotel. If I were you,I would never make a reservation and don't belive what they say. They don't deserve any good thing

Levent Dokuyucu
Istanbul/Turkey

  • Stayed: September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank ldokuyucu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
Google Translation

Stayed: May 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2018 via mobile
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Stayed: December 2017, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2017
Google Translation

  • Stayed: October 2017, traveled as a couple
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2017
Google Translation

  • Stayed: September 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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