I would first like to say I am travelling fairly frequently and have been staying in many five stars/luxury hotels around the world. This is to say that some remarks will appear to be picky, but if you get five stars standards must be very high.
We stayed here three nights, from thursday to sunday. Got a very nice room, on the first floor with view on the outdoor swimming pool and on the mountains. Big room, typical furniture (wood) of the area. There is a living room and a sleeping room separated by a glass window. Complimentary WI-FI (at least in our package).
Bathroom is also nice, toilet separated from the rest of the bathroom. It was part of our honeymoon, bed was full of red (textile) petals, and enjoyed a complimentary half bottle of champagne. Our package included half board. Restaurant is really great. The half board menu included nine dishes, from appetizer to dessert, including vegetarian dishes. You could choose as many as you wish, even the full menu, but you could hardly finish all of it as the portions are big. You may also choose a-la.carte. The buffet is rich. Restaurant is nice, overall, quiet and intimate. The location has two ski areas, Klausberg and Speikboden, two nice areas with good runs. I would not spend an entire week on each of them, but two days each is perfect. The hotel provides a complimentary shuttle service to either of the ski areas, anytime and this is really great since parking close to the lifts may be difficult. The hotel has a heated ski-room and lockers. SPA: the hotel has a nice spa, consisting of a big indoor pool, nice-looking, a salty whirlpool, sauna and steam baths, and an outdoor swimming pool and a whirlpool as well, as well as an alpine sauna located outdoor. THe hotel organizes each day recreational activities, yoga classes, aqua-gym classes, sauna events, suggestions on what's going on in the surroundings. There is a catalogue of dozens of spa treatments, expensive and affordable, of any kind, from ayurveda to standard massage, facial massage, peeling etc. We had four treatments, one each and one for the couple. The latter was really nice, with milk bath and great massage. The single massage were not exactly as described in the depliant: the ayurveda massage has nothing to do with ayurveda, we were not offered the choice of oils, the oils were almost cold. More important, we were not asked whether we would have preferred a male or female therapist. Sometimes people do not like to be treated by someone of the opposite sex, and I believe this must be asked for when booking.
After the first day there, out of curiosity we took a look at the other reviews on this hotel and thought some of them - the negative and criticisms - were just crazy, or better, were by travellers who were too picky to render a balanced review.
We then paid attention to the remarks in said reviews and surprisingly found ourselves to be in agreement with most of the remarks.
Overall, it is a very nice hotel, it is great for skiing, great food, in a wonderful valley. But I have some perplexities as to the five stars. In my opinion, the hotel is really understaffed and this is not acceptable for a five star.
Restaurant: other reviewers said they had to wait for wine and water. True. There were only two or three waiters for the whole room. Bread was brought, and when out of bread we had to ask. Water and wine as well. We had to ask. Glasses were not always refilled and the waiter did not keep an eye on the bread or so. At peak hours, the service is slow.
SPA: there is absolutely no staff, or there is rarely someone of the staff. Relax chairs around the pool are limited in number and people often book them for the day by leaving the towel. Or they just leave without removing the towel: this means that most of the chairs are always apparently booked up. There is no one that checks appropriate use of steam bath and sauna.
Reception: the concierge forgot to book a transfer to the ski areas. We booked a very expensive treatment for two that ended one hour after checkout and the reception agreed to allow us to change in a different room; at the end of the treatment not only we were not given any indication of the room, but were forced to go with bathrobe to the main desk and ask for the room number, and then key did not work, and then when in the room our luggage was still in the original room where we have been staying, then asked to change in our original room and then agreed. all of this in bathrobe wandering around in the hotel.
Room: in five starts there is usually a wide selection of lotions, soaps. Here there is no body lotion, and no shower soap. Just shampoo. The fresh fruit of the first day was always the same the following days, and therefore no longer fresh! It was not replaced, and therefore kept us company for the whole stay.
I also agree to the remark that whoever had a room with view on the sawmill opposite the hotel - and there are many rooms facing the sawmill - that is not a nice view.
Summing up, the hotel facility is nice, everything is nice, but to be rated five stars some improvements are needed, mainly in the number of staff.
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- Also Known As:
- Alpenpalace Deluxe Hotel & Spa Italy/San Giovanni In Valle Aurina