The only good thing to say about this hostel is the people we met here and the location! Where to begin.....We booked a package for xmas and new year and it seemed to be one of the only hostels in Bondi that seemed to have organised and well thought through plans for during the holiday period....this couldnt be further than the truth. It had been forecast rain the week prior to christmas for christmas day yet no forward planning seemed to have been made for this. So on christmas day when it did rain over 100 people were stuck inside where the hostel facilities are minimal (a gazebo in the courtyard wolud of been a good idea!). Wouldn't have been so much of an issue if christmas dinner had been at least adequate! Spending Christmas away from home for the first time and all you get is brown salad, a bread roll and a piece of chicken doesn't suffice. One pasta dish was served in the evening but we were never informed and missed out. This was a recurring issue through out our stay, the hostel never provided enough food for the people staying there. Chilli night was another disaster.. those who actually got chilli were served chilli with bread!! NO RICE! Basically there was just a lack of organisation in actually putting the advertised events etc into motion. A lot of the time it was down to us staying there to get events on the go instead of the staff. I dont think it helps that the staff feel disrespected and un-valued therefore don't put in 100%. why would you if you were shoved in the tv room, when your only payment for helping out is your accomodation.
Not just lack of organisation in carrying out what had been sold and promised to us, but we could barely fit any of our shopping in the fridge due to it be over-full with prior people's food that had been left. we were told the day we arrived it was getting a big clean out the next day but this never happened surprise surprise.
Lack of social areas doesn't help this hostels situation! outside was often banned due to noise so we all had to pile inside where the only place to be was the kitchen area due to staff and some customers staying in the TV room! the hostel is advertised as a party and sociable place to be which is true but its confined to one small space which then carries the noise upstairs to where those who want a quiet night don't get one.
The advertised air-con is only evident in the TV room with the rooms becoming sauna like! extra fans were supplied but really did nothing to help the situation as one fan per room does not cool 8 people down in 30 degree heat! My door didn't even lock so my belongings were never knowingly secure in my room (thankfully nothing happened to me but others weren't as fortunate!) The lack of bathroom facilities is another issue too! the hostel is small with only 10 dorm rooms but 2 toilets and 3 showers is not enough!
The manager is another problem all together. Rude about sums him up in 1 word. thinks he's being helpful by promising you things that he never follows through on. guaranteed those who had said they were staying on more nights accomodation but when it came down to it we were told we didnt even have a bed! then when it came down to it we had to explain the situation to the girls who were meant to be in our room (not the manager) and had to sort it all out. Another few of our friends were charged $20 to share our bed or on the floor in our room! while we were already paying $40 for a bed. Some were even charged to stay out on the sun loungers outside!! He likes to make money every where possible! In total we paid about $1000 each for just over 2 weeks accommodation which was ridiculous for what we got and the service we received! On booking you dont mind paying so much as its xmas and prices do go up and the hostel seemed to have everything planned and a great 2 weeks were to be had! Christmas and New Year was only saved to the people that we met there, if there had been a rubbish group it definitely would have ruined our holidays as the hostel was pathetic.
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- Also Known As:
- Indy`s/Surfside Bondi Beach Backpackers Hotel Bondi