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“Poor experience”

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Quest Bondi Junction
Ranked #3 of 15 Specialty Lodging in Bondi
Los Angeles, California
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Poor experience”
Reviewed January 26, 2014

I booked a room at this property for six nights. Unfortunately, the accommodations and service were so poor that I only stayed two nights. The staff was inexperienced, unprofessional, and seemed to place a very low priority on guest satisfaction. I found this to be the case from the front desk up through the manager on duty. Even asking for assistance with arranging a taxi was challenging. The front desk was extremely inflexible when I asked to have my cancellation fee waived after finding a roach in my room on the second night, so I ended up having to pay for a third night even though I vacated the room well in advance of check out time. Overall a very disappointing experience and I'm unsure how this property received any awards from Trip Advisor.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michele V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANDJOSydeny, Business Development Executive at Quest Bondi Junction, responded to this review, January 29, 2014
Dear Michele V,

Thank you for your review on your recent stay at Quest Bondi Junction.
We value all of our guest feedback as it allows us the opportunity to reflect on our services and facilities.

We will definitely review your feedback with the management team.
Once again, thank you for your feedback.

Kind Regards,
Shirleen Asre
Business Development Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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372 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Hebrew first
  • Japanese first
  • Portuguese first
  • Any
English first
Melbourne, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 2, 2014

Stayed here for three nights over New Years. The location is perfect, being close to the mall, major shopping centres and supermakets. The bus/train station also close. The staff were very friendly and helped us with finding our way around using the trains. Even the cleaners were friendly! The rooms are very clean. The bathroom immaculate! All cutlery and kitchen appliances were spotless. Laundry and internet is free. Would stay again in a heart beat!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maximisses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANDJOSydeny, Business Development Executive at Quest Bondi Junction, responded to this review, January 6, 2014
Dear Maximisses,

We would like to thank you for taking the time to review your recent stay with us at Quest Bondi Junction and for letting fellow travellers know about the great facilities and services we have to offer as well as our fantastic location.

As you mentioned our studio apartments are located in the heart of the Bondi Junction shopping district with many shops and restaurants right next to each other and the transport terminal just around the corner. I am delighted to hear that you enjoyed your Quest experience and that our services were beyond your expectations. I will definitely pass your wonderful feedback to the rest of the team.

Our laundry and internet facilities are a just a few services we have on offer; to ensure all our guests are comfortable during their stay.

We would like to thank you once again for your review and look forward to welcoming you back to the hotel in the near future.

Kind Regards,
Shirleen Asre
Business Development Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merimbula
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 21, 2013

Stayed for one night only on a rushed trip to Sydney and was pleasantly surprised at the whole experience. Easy to put our car into their underground carpark, simple and friendly checkin and modern and clean apartment. But what we hadn't realised was the convenience of the location: great cafés nearby for breakfast, shopping and markets nearby and an easy public transport ride to the city. They even have push bikes you can use for free. We would stay again.

Room Tip: We asked for a quiet one and we got that. Room 421
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANDJOSydeny, Business Development Executive at Quest Bondi Junction, responded to this review, January 6, 2014
Dear Judy D,

Thank you for your positive review on your recent stay with us at Quest Bondi Junction.

We pride ourselves on offering excellence in guest services and I am pleased to hear that you enjoyed your Quest experience from the beginning all the way through to departure!

Our studio apartments are furnished to suit our guest’s needs and requirements whether it is for short or long term accommodation. We pride ourselves on servicing these needs with space, convenience, comfort and by providing our valued guests with a 'home away from home'.

As you mentioned, Quest Bondi Junction's location is great. We are in heart of Bondi Junction and only 200m from the Transport terminal; with easy access to Sydney CBD and Bondi Beach. Westfield shopping centre is just around the corner surrounded by plenty of restaurants and cafés with a range of cuisines to choose from.

Thank you once again and we look forward to welcoming you back to Quest Bondi Junction in the future.

Kind Regards,
Shirleen Asre
Business Development Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karratha, Australia
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 9, 2013 via mobile

Stayed at quest a few days ago for a night. The staff (in particular jack) were extremely friendly and helpful. Location was excellent, very close to Westfield mall and tons of restaurants. Overall good value.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MKAdventures22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANDJOSydeny, Business Development Executive at Quest Bondi Junction, responded to this review, December 11, 2013
Dear MKAdventures22,

Thank you for your review on your recent stay at Quest Bondi Junction.
We value all of our guest feedback as it allows us the opportunity to reflect on our services and facilities.

We pride ourselves on offering excellence in guest services and I am pleased to hear that you enjoyed your Quest experience!

Again, thank you for your great feedback and we look forward to welcoming you back to Quest Bondi Junction in the near future.

Kind Regards,
Shirleen Asre
Business Development Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 1, 2013

I stayed here for 10 days recently as a returning Sydneysider while I looked for somewhere permanent to live. It's a great place to stay ... spotlessly clean apartments, friendly, helpful frontline staff and situated in a great location close to everything. I was about to post a Tripadvsor review, echoing pretty much all the positive reviews on here, until I discovered they had erroneously debited my MasterCard to the sum of over $1500. The mistake has been acknowledged by email, and an assurance given that a refund was being processed immediately, but 7 days later, the money has still not been credited back to my account. Disappointing end to what was otherwise a very good stay at the Quest, Bondi Junction.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susannah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANDJOSydeny, Business Development Executive at Quest Bondi Junction, responded to this review, December 2, 2013
Dear Susannah H,

Thank you for your review on your recent stay at Quest Bondi Junction.
We value all of our guest feedback as it allows us the opportunity to reflect on our services and facilities.

Our studio apartments are furnished to suit our guest’s needs and requirements whether it is for short or long term accommodation. The comfort and convenience of our guests is very important to us, and we are pleased to learn that our hotel met your expectations in regards to our staff, room, service and location.

However, in regards to the incorrect amount debited to your credit card, this was an honest mistake and we are truly very sorry for the inconvenience caused to you.
Our team will be retrained to ensure this does not happen again.

Once again, thank you for kind and constructive feedback.
We hope to welcome you back to Quest Bondi Junction in the near future.

Yours Sincerely,
Shirleen Asre
Business Development Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 2, 2013 via mobile

I stayed in quest Bondi junction for a couple of nights. The room are really nice with a lot of comforts like WiFi, kitchen, stereo, tv, mini bar etc. The bathroom was very good and kept clean! I would suggest this place! No problems if you do the check in late in the night! There is a safe box outside with key codes!

Stayed November 2013, traveled with friends
Helpful?
1 Thank Alessio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANDJOSydeny, Business Development Executive at Quest Bondi Junction, responded to this review, November 5, 2013
Dear Slux83,

Thank you for your excellent review on your recent stay with us at Quest Bondi Junction.

The comfort and convenience of our guests is important to us, and we are pleased to know that our hotel met your expectations in regards to our room, amenities and cleanliness.

Thank you once again and we look forward to welcoming you back to Quest Bondi Junction in the future.

Kind Regards,
Shirleen Asre
Business Development Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandhurst, United Kingdom
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 13, 2013 credit card Amex Card Member Review

That studio was convenient for me while working at Bondi Junction, but I found it hard to settle in.
That reception is a bit clinical and the staff is pretty cold.
The room I had on the 4th floor was overlooking other rooms and vice versa, so you need to keep your curtains shot most of the most of the time for privacy.
My internet connection did not work, so I had to use the wifi from the room next door. It is metered internet and the bandwidth is limited on the free deal. More bandwidth and download are available for a fee.
Given the choice, I'd avoid the place the next time, but I can see how the equipment (kitchen, iHome and a nice shower) might please others.

Stayed September 2013, traveled on business
Helpful?
Thank Francep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ANDJOSydeny, Business Development Executive at Quest Bondi Junction, responded to this review, October 15, 2013
Dear Francep,

Thank you for taking the time to relate your recent experiences during your stay at Quest Bondi Junction. Quest Bondi Junction is always appreciative of our guest’s feedback so we can continuously strive towards meeting all of our guest’s expectations.

In regards to those personnel concerned with the unprofessional service throughout your stay, they shall be counselled and will be provided with additional revised training so they may perform their duties to the standards Quest Bondi Junction strives to achieve.

We apologise for the inconvenience caused to you due to the internet. We are looking into the internet connection in the particular room you stayed in and will ensure it is rectified as soon as possible.

Again, thank you for taking the time to review Quest Bondi Junction on Trip Advisor.

Kind Regards,
Shirleen Asre
Business Development Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Bondi Junction

Property: Quest Bondi Junction
Address: 28 Spring St, Bondi, New South Wales 2022, Australia
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Bondi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 15 Specialty Lodging in Bondi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest Bondi Junction 4*
Number of rooms: 82
Official Description (provided by the hotel):
Quest Bondi Junction provides contemporary accommodation that delivers the excellent standards of service and guest experiences you have come to enjoy and expect from Quest Serviced Apartments. The 82 spacious Studio Apartments are well equipped and stylishly furnished to satisfy the needs of the corporate and leisure traveller. Quest Bondi Junction has an anticipated 4½ Star rating and is conveniently located within walking distance of Westfield Shopping Centre, Centennial Park and major public transport networks (rail and bus). This cosmopolitan location provides easy access to Sydney's CBD (5km) and Bondi Beach (4km). ... more   less 
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