Arrived on the 21 staying for two weeks,once settled into the room ,which was great ,we went to sit by the pool but could not get an empty Sun bed so enjoyed a lovely walk along the beach,on the second evening the 22,the Que at the bar was out of the door and down to the seating area,pictures have been posted on the site ,I waited 28,mins to get a drink to be told I could only have two drinks despite being all inclusive ,people were ve ry frustrated as at this time only two staff were running the only bar catering for a lot of people ,after a no of guests spoke with the manager including my wife and myself more staff were put on ,and the poolside bar was opened,but only as temp measure and soon things were back to normal including running out of glasses and having to drink out of paper cups in the evening , I spoke with the rep and told her of the problems to which I was called a liar,and there was no ques at the bar other people overheard her comments and spoke up ,saying to her how can you call the man a liar when you were stood in the same queue.On the second week of the holiday half the sun beds were starting to be removed despite people still arriving also a forklift truck removing beds around the pool area while people were Sunbathing at 10am ,lifeguard disappeared and the self-service bar was closed by the pool,the pool area was left in a terrible state for over five days (filthy),photos and a video of proof will be shown to Thomas cook customer relations ,the rep
Was asked by other guests to come and look at the pool but declined ,on the thurs after a lot of complaints a member of staff half heartly brushed up the mess.
We have stayed in other barcelo hotels ,but have never experienced anything like this one
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- Also Known As:
- Barcelo Punta Umbria Beach Hotel Punta Umbria
- Punta Umbria Barcelo