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“Very disappointed”

Surfside Restaurant & Beach Bar
Ranked #10 of 41 Restaurants in Holetown
Price range: $1 - $35
Cuisines: Caribbean, Bar, Pub
More restaurant details
Restaurant details
Good for: Large groups, Local cuisine, Bar scene, Scenic view, Kids, Families with children, Dining on a budget
Dining options: Brunch, Breakfast, Drinks, Lunch, Dinner, Late Night, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Very disappointed”
1 of 5 bubbles Reviewed January 29, 2013

I've been here on a few occasions over the last couple of years, nice view and my bf was happy with the football, but that's where it ends. After being offered drugs several time persistently outside the bar (I know that's not their fault but they let him drink in the bar?) we couldn't get served dispite us being the only customers waiting and 4 people behind the bar calling each other names and texting. After finally being served much to their annoyance, she forgot one of our drinks which she then remembered 15 minutes later and forgot to charge us. We sat by the tv to watch football but I was literally pushed off my seat by a waitress sitting on the stool next to me even tho all the others were spair, I'm assuming to get us out the bar so her friends could all sit with no tourists to overhear, it worked and we sat outside, this was between linch and dinner time. sorry to rant as it was average the last few times I've been but this time I am embarrassed for the owner, ive never written on tripadvisor before but i was so annoyed to be treated so rudely! my bf has never been to barbados before and i had assured him what lovely locals there are. that place has a lovely location and the potential to be a real treat for a night out, they should just rethink the staff!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Katie2389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dwayne H, General Manager at Surfside Restaurant & Beach Bar, responded to this review, January 31, 2013
I sincerely thank you for your brutally honest reply. We have been battling with some bad weeds among the bunch in the past recent months and as you may have read where one customer commented on only being offered good service when the manager brought over a comment card we are trying our hardest to filter out those excellent employees and get rid of the bad ones.

In a customer service oriented industry we cannot, must not loose customers to simply having bad disgruntled staff.

We do hope you give us a try again as we continuously trying to improve our staff crop and we do hope if you see a change you will also post the good news on trip advisor.

If you feel the need to share any more information pertinent to the event you described in question please e-mail us at surfsiderestaurant@caribsurf.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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882 reviews from our community

Visitor rating
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    352
    190
    55
    32
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Swedish first
  • Any
English first
London
Level Contributor
23 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Good for lunch”
4 of 5 bubbles Reviewed January 29, 2013

We walked up to Holetown for lunch on our first day in Barbados. We wanted something quick and easy and this place was perfect for simple food and a few drinks (with some sport on in the background).

Surfside did just the trick and we would go back.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SB1981_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
44 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Average”
3 of 5 bubbles Reviewed January 28, 2013

A great location spoilt by over priced food and service was a touch slow with Zaccios so close why would not be 100 yards away.

Visited January 2013
Helpful?
Thank Glenn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
58 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Excellent value for money”
5 of 5 bubbles Reviewed January 26, 2013

We had the roti and banana split which were both excellent. On Sunday evening thy have a steel band which is is a great evening. Plus they sh all the football matches

Visited January 2013
Helpful?
1 Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Varies...
Level Contributor
45 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Happy hour drinks and a setting sun”
4 of 5 bubbles Reviewed January 26, 2013

A sports bar, on a beach facing the setting sun. Great happy hour drinks. Food is ok, but there are better places for a meal. Hard to beat for an afternoon drink as the sun sets. The picnic tables are a great place to meet other thirsty travelers.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 284Weary_traveller22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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