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“Incredible Staff Made Our Stay Possible”

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Mango Bay All Inclusive
Ranked #1 of 4 Hotels in Holetown
Certificate of Excellence
Reviewed June 13, 2013

Having been unfortunate enough to have had an accident on our way through immigration, breaking three bones in my foot, we thought seriously about returning early to the U.K. but are so glad we decided to stay at Mango Bay.

On arrival I was hobbling badly and shortly after reaching our room it was obvious that I had hurt my foot more than first thought and at that moment the wonderful staff stepped in to help, first with elastic bandage & then crutches to help me get to the taxi they had ordered to get us to the clinic.

Once I had been treated & arrived back at the hotel two of the male staff carried me via the lift to our third floor room. The next day, while my husband was organising a wheelchair with the help of the front desk, Shireenne the manager decided she didn't think I should be the 3rd floor and arranged to upgrade a couple saying in a poolside de-luxe room to the penthouse suite allowing us to be given this room. This was great but I was unable to get onto the patio area cause there were two steps down so the next thing that happened was that a ramp was made to get me down in the chair! On this subject they could also do with a ramp at the entrance to the hotel.

Everyday all the staff asked how I was feeling & did everything they could to make our stay easier than it could have been.

Back to hotel review. We found this to be a really good all inclusive with excellent menu, we do not remember having anything repeated on the menu in the two weeks we were there. The drinks were very good and never had to wait too long to be served, at busy times the bar could do with an extra member of staff to help. The entertainment exceeded my expectations & they coped well with the rainy evenings we had.

The work on improving the size of the beach started as soon as we arrived & whilst noisy we got used to it and we watched with great interest to see how far they got each day & were amazed at seeing the trucks travelling with their wheels under the water at high tide.

Our first week was very peaceful apart from the lorries, but as I said we got used to it, but the second week the families arrived (this was the week before school holidays) & the peaceful pool area became impossible to sit by so we moved onto the grassed area behind the beach. My personal opinion is that the hotel is too small for the amount of children that were there & it doesn't have any facilities for youngsters.

But all in all it is a very good value all inclusive hotel & we will go back but will be very careful with our dates.

  • Stayed: May 2013, traveled as a couple
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2  Thank WestCountryJojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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846 - 852 of 1,609 reviews

Reviewed June 11, 2013

I am currently staying at The Mango Bay in Holetown Barbados. If you are thinking of coming here in the next few weeks be aware that there is substantial work being carried out on the beach in front of the hotel. Because of this work you can not really go onto the beach. The hotel staff are doing everything they can to make the disruption easier on the guests, putting on a shuttle each day to a nearby beach and taking all the drinks and food with them. Haven't tried that yet so can't comment. At the moment a large barge is just off the shore hammering pylons into the sea bed, it is very noisy. We have been offered alternative accommodation but have decided to stay. Other guests have left after being offered accommodation at "Waves" but came back saying even with the noise, The Mango Bay is by far superior.
So, if you are a beach lover who does not want to be disturbed with noise and disruption then this hotel may not be for you.

Room Tip: Ask for an upgrade to a deluxe room, we got one
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  • Stayed: June 2013, traveled with friends
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6  Thank Zeke G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2013

Reading some of the other reviews must say I am shocked, our experience at Mango Bay was totally different to others.
Having arrived at the hotel we were welcomed by reception after a long flight and given a cold towel and fruit punch. After this we were told we needed to provide a credit card (but not explained why - turns out this is for a $200 deposit).
The public areas were tired and worn down, they all looked like they need work doing to being them upto the 4star standard we were sold. I mentioned to my husband that the hotel reminded me of a 3star hotel in Tenerife I stayed in over 10years ago!
We were shown to our 'superior pool view' room by member of staff. We were asked by the staff member if we were aware of the substantial beach works that were being carried out - these were not mentioned by the travel company before arrival. Being in the Caribbean I wanted to be able to sit on a peaceful beach without the noise of building works!!
Now looking out of our balcony and seeing the bar to us does not class as pool view. When questioned we were told that it was classed as a pool view (you just had to lean over the balcony and look left, through the trees).
We were unable to have the curtains open when in the room as the neighbours corridor looked straight into our room!!
This being our honeymoon we were hugely disappointed and after expressing our views to our rep we were quickly offered to change hotels - which we did! And I must say the new total was more than I could have asked for! At our new hotel we were told that another party had also been moved from Mango Bay earlier that week!
Having stayed one night I would say that the staff seemed very friendly but I would definitely not return to Mango Bay.

  • Stayed: May 2013
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15  Thank MrsD265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2013

Endorse the most recent review and cannot thank the staff enough for their goodwill and friendliness. Truly a shining example for the rest of the Caribbean and we have many years worldwide to compare. On-going beach works are a necessary intervention but would not put us off if we were booking now to visit in the next few weeks. The staff are doing everything possible to minimise inconvenience. Although we do not normally return to previous venues or indeed comment we have made an exception on both counts in this instance and willbe returning

Stayed: June 2013, traveled as a couple
1  Thank Mike V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2013

We've just returned from our first holiday in Barbados. Prior to going I checked all the suitable hotels for my wife and I. After much checking on Tripadvisor site and other similar sites we settled on Mango Bay. As soon as we arrived we knew we'd made the correct choice. Staff were very welcoming and our room was well eqipped and very comfortable. The food suited our needs but twice when the main course was not to our liking, if you advised them in advance, a substitute could be arranged.
Most of the guests were couples in their 50's or 60's and many had been to Mango Bay several times. The beach was disappointing due to errosion but while we were there, they started a major restoration of the beach that should be complete by September.
For us, and obviously many other guests, Mango Bay meets all your needs for a very relaxing holiday. There are plenty of free watersports. The luxury shopping centre at Holetown is less than 5 minutes walk. We went on a few tours organised by the hotel. Chelston is an excellent guide, knowledgable and highly amusing. A must is Harrison's Cave and one Sunday did the Whole Island tour. Do it on a Sunday as Bridgetown is quiet and you can stop fop 20 minutes. That's long enough. As a small souvenir, buy a very inexpensive necklace or bracelet from Tony. He is the only vendor allowed in the hotel grounds. He's been there for 19 years and his jewellery is beautiful and inexpensive.
Some parts of public areas could do with some repairs and TLC but it is the Carribean.

  • Stayed: May 2013, traveled as a couple
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4  Thank NiallGoold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2013

Just had a lovely holiday here, despite construction noise and restricted access to beach . Staff are lovely and helpful doing their best to cope with difficult conditions ie no notice from authorities etc . We were moved as soon as mentioned noise from lorries. Food was good and you could order something different if you didn't fancy anything on the menu. The 1bedroom apartment was roomy and clean and close to facilities. All in all very nice small hotel in lovely spot and would recommend but go when all the work is done.

Stayed: May 2013, traveled with family
2  Thank sharon s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2013

Have just returned from three weeks at Mango Bay. As it was our 50th wedding anniversary, we were hoping to have a very special time together and we certainly did thanks to the Manageress Shireen and her team including the lovely Marcia and Erica. We had booked an oceanfront room which was nicely decorated, clean and well presented, the bathroom was a decent size, clean with a good selection of toiletries and towels. On our anniversary night we had a special table laid with flowers, balloons, champagne and a card, nothing it seemed was too much trouble. We were later told we would have to leave our room as we were being moved to the penthouse suite for the remainder of our stay, it was wonderful. The beach is a little small but the sea is perfect. Food was very good but if the menu was not to your taste,they were always happy to make something for you that you would enjoy. The menu was placed every morning by the restaurant door, so if it did not suit,you had plenty of time to arrange an alternative dish with the chefs. We have stayed in some of the finest 5* hotels around the world but none have gone to so much trouble to make it a holiday that we will always remember for the best reasons. Well done Mango Bay and thanks to everyone and yes, God willing, we will return for our 51st.

Room Tip: Ocean view rooms are worth the extra.
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  • Stayed: May 2013, traveled as a couple
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5  Thank Val g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mango Bay All Inclusive

Address: 2nd Street, Holetown, Barbados
Location: Caribbean > Barbados > Saint James Parish > Holetown
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Holetown
Price Range: $339 - $672 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mango Bay All Inclusive 4*
Number of rooms: 76
Official Description (provided by the hotel):
Mango Bay Barbados is ideal for those seeking the convenience of an ALL-INCLUSIVE beach vacation combined with the personal and friendly service of a small resort. It enjoys a sought-after beachfront setting in St. James, on the famous west coast of Barbados.There are restaurants, bars, boutiques and cinema just steps away from Mango Bay in lively Holetown, including the brand new, upscale, LIMEGROVE LIFESTYLE CENTRE across the road from the resort. Mango Bay is approximately a 45 minute drive from the airport, and a 25-minute drive south of the hotel takes you to the capital Bridgetown. Mango Bay definitely gives you added value for an all inclusive hotel- included is a complimentary two-hour catamaran cruise to see the turtles, waterskiing & a glass bottom boat ride. ... more   less 
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Also Known As:
Mango Bay Hotel Holetown
Mango Bay Barbados
Mango Bay Saint James
Barbados Bay Mango
Mango Bay Hotel Barbados
Mango Bay All Inclusive Barbados/Holetown

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