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“Amazing Vacation”

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Infinity Bay Spa and Beach Resort
Ranked #1 of 14 Hotels in West Bay
Certificate of Excellence
Edmonton, Canada
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Amazing Vacation”
Reviewed December 27, 2013

This resort is a truly amazing place to visit. As many others say the staff is fabulous and Jaimie, Darlon, Swiss, Rayna, Puma and others made us feel right at home right from the minute we arrived. The rooms are large and very clean and we had a large balcony, kitchen and a separate bedroom. The water is safe to drink which is a nice change from most places. The only thing that the Infinity lacks is evening entertainment. It would be nice to have a band every evening but because it is a condo complex with owners as well as a resort the entertainment is just not there as it is with other places. One other thing to mention is that there is no fitness center at this resort and hopefully it will be ready by my next visit.
The snorkeling is breath taking. I have never seen a better reef right off the beach in front of the resort. The first few days were a little rainy and rough but we still went out and enjoyed the water. It took about three days to finally go to the left of the beach towards the big rock and I wish we would have done that earlier as the coral is like its own city over there. So many places to explore. We saw many fish and the coral itself is beautiful. As others mentioned, it would be good to let people know when they are taking the snorkeling gear that the coral is living and standing on it and touching it kills it. Please, save the coral for many others to enjoy in the future. The dive shop also had fantastic people and I had Sarah for Discover Scuba. She was such a positive and happy person to deal with and I was very comfortable being in the water with her for my first scuba experience.
The food was very good. There was fresh vegetables for you to prepare your own salad, 3 meat choices most nights with one often being Seabass and a nice potato or rice. It was nice to have food that wasn't covered in sauces and the meals were enjoyable. At breakfast there was cereal, breads, cookies, eggs, bacon, ham and an omlette station. All very good.
Overall this resort is one that I would certainly recommend to anyone that loves the water and great service. The staff, the food, the water, the rooms and the resort itself were one of the best I have visited and I hope to be back again someday soon.

  • Stayed December 2013, traveled with family
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Helpful?
4 Thank SLB72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, January 3, 2014
Dear SLB72,

We deeply appreciate you taking the time to share your experiences at Infinity. The team was thrilled and proud to read your comments. Our tap water that is purified has less parts per million than many bottled waters....glad you enjoyed it!

Appreciate all your comments and suggestions which will be reviewed!

Have a great new year!
Rick K
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Traveler tips help you choose the right room.   Room tips (632)
Date | Rating
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English first
Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 27, 2013

This was our first trip to Roatan and Infinity Bay. The resort is beautiful! The staff at the resort works very hard to make your stay relaxing and providing you with everything you need. Thank you Puma, Alex, Swiss and all of the others! Due to an unfortunate circumstance with the airline, we were 2 days late for our arrival. Infinity Bay was very understanding and accommodating in allowing us to make a slight change to our reservation. They did not have to do this and we are very grateful to them. The beach is steps from your room and is one of the nicest beaches we have been on in all of our travels. The reef is less than 20 yards from the beach and is incredible for snorkeling. If you snorkel a little further out, you will come to a wall that drops to around 70 feet. This is also great for beach diving. The dive shop is the best we have ever used. The dive masters are knowledgeable and friendly. Thank you Sarah and Serge! If you are on the beach and you hear the singing of the "Banana Doughnut" man, you have to try them. His wife makes incredible banana doughnuts that will bring you back for more. We highly recommend this resort if you are considering travel to Roatan. We definitely plan to go back.

  • Stayed December 2013, traveled as a couple
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Helpful?
3 Thank larissa g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, January 3, 2014
Dear larissa g,

Thank you for your time to submit a review and a big shout out to Ohio....we hope your not getting too much snow! We always remain flexible when travel plans change.....these things happen. So glad you enjoyed our great team and wonderful reef we are so blessed to right in front of the resort!

Look forward to your return and have great new year!
Rick K
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Dallas, Texas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 27, 2013

This place is great top to bottom. The beach has the nicest sand on the island. The entire staff is extremely helpful and courteous. The rooms are nice and the views are remarkable. I'd definitely stay here again.

  • Stayed December 2013, traveled with friends
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Helpful?
2 Thank txbrent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, January 3, 2014
Dear txbrent,

A big thank you to our new friends from Dallas....especially with the new direct flight that is now available. So glad you had an excellent stay and really enjoyed your stay!

See you soon!
Rick K
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calgary
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 26, 2013

This was our 5th week at infinity bay this year. We have come back three times, this time we brought friends. We are in love with the diving experience in Roatan and Infinity Bay Resort.

This little resort has all the comforts of the big resorts we have been to all around the world. Beautiful pool, world class snorkeling and beach right off the front of the resort, all-inclusive food package, great food, diving on the resort no bus trips and really comfortable suite rooms with all the amenities you are looking for.

But what has brought us back time and time again is all the staff and management. Firstly big thanks to Rick the general manager who never stops making sure your holiday is meeting your expectations. Rick thanks for the friendship you have shown us, we have never had a general manager at a resort be so involved in making sure his customer's are happy. It will be hard to beat this experience somewhere else we are sure.

To all the guys at the beach bar Edwin, Swiss, Alex, Steve, Darlon, Jamie, Marlowe and Rayna you guys made us feel like we where at home while we were on vacation. We have never had such a great time with the staff before, thank you.

We cannot say enough about the diving experience. We did boat dives and shore dives both we great. We saw turtles, sting ray, moray eels & all other sorts of eels, buffers fish, large groupers and sooo much more. My favorite fish was a large mature drum fish and a large jack fish that followed us for five minutes swimming all around us even dash between our legs at times.

Thank you to the crew with Infinity Bay Divers Sarah & West the puppy, Serge, Adam, Jeremy, Robert, Guolyia the manager of the dive shop and all the boat captains. You guys are like family to us now, we love diving with you and thank you for all the kindness you have shown us on and off the boat.

If you do not dive and want to learn this would be a great place to do it. We usually never recommend learning to dive at a resort , but here they certify you in Padi diving which is great.
If you just want to snorkel it is the best reef we have snorkeled ever, right in front of the resort.

There is a big play slide and trampoline in the water for kids ($) and free kayaks. Lots of restaurants and bars along the beach to walk to and a water taxi to take you to the small town of west end for more shops and restaurants.

What to bring, short ands sandals and a relaxed attitude after all your on holidays. My favorite part of Roatan is there is no need to dress up it's like a summer holiday at the cottage. Bring bug spray and do not forget to put it on, bring anti-histamine for relief from bug bites as well. Re-apply when you get out of the water and you will have a great holiday.

Hope you enjoy our photos.

  • Stayed December 2013, traveled with friends
    • Value
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Helpful?
6 Thank debbra h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, January 3, 2014
Dear debbra h,

Thank you for your outstanding review and a big thank you for making Infinity a tradition for your repeat visits!

It is always a pleasure to have you and your husband back to the resort....its an extra ray of sunshine for the entire team! Like we say....no shoes, no shirt, no problem. Service and experience is our passion and we are so goad we are part of the family!

See you soon and happy new year!
Rick K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 25, 2013

we recently stayed at Infinity Bay for a week long vacation and it was the best ever! We booked a room through the resort so we had the breakfast buffet included which was a great way to start the day - I highly reccomend this as we met another guest who went through an owner and did not have breakfast....its a great perk.
Everyone was so nice and eager to to ensure our stay was one to remember. From the front desk to the great bar staff, even the pool guys were very helpful. We had a problem with the internet and within 20 minutes someone was there to fix it. the rooms are very clean and extremely cozy.
We will return someday when time permits.

Room Tip: we had a room on second floor midway up the resort...great location.
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  • Stayed December 2013, traveled as a couple
    • Value
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Helpful?
2 Thank larry g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, January 3, 2014
Dear larry g,

Thanks for your review and it was a pleasure to have hosted and spent time with you during your special visit. I remember it was your 25th wedding anniversary and you had a romantic dinner on the beach!

Again, thank you and congratulations!
Happy new year!

Rick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 25, 2013

That resort is spectacular, people are really nice...Alex, Marlon, Puma, just to name a few of the servers, wow, these guys work very hard, they go out of their way to make you happy, and always with a smile! You feel as though you have known these people, forever. Reception is always helpful, friendly and professional!
I have been just informed that infinity bay invests hugely in protecting the ecosystem, by recycling their sewage...they have our respect, for sure!!!
Overall, fantastic experience! I wish other resorts, as well as the government with get behind protecting and preserving one of the words most beautiful, yet delicate ecosystems!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
1 Thank Asmrk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, January 3, 2014
Dear Asmrk,

We are quite thankful for your review and your choice of Infinity Bay! Its great that you had a wonderful vacation with our wonderful team. You are correct about how Ecco sensitive we are....our water and septic system is second to none on the island. Its more expensive and involves much more labor but its our commitment environment!

Happy new year!
Rick K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 25, 2013

Richard Kolinsky and staff at Infinity Bay ensure your holiday is a wonderful experience. The new chef is skilled at preparing superb cuisine, with enough variety to please all but the fussiest of guests. A special shout out to "Swiss", who personally ensured we all had a great time. The beach was beautiful, the snorkelling fine, and the accommodations comfortable.

This is a quiet resort, intimate enough to find new friends with whom to share a laugh. If you want late nights and loud parties, go to Cancun. If your preference is tranquility in a natural setting, this is the place for you.

My only suggestion is that there ought to be more staff patrolling the shallow reef areas. These ecologically sensitive sites were routinely being trampled by tourists who did not seem to value the rarity of the fragile environment they were actively destroying. If you have no respect for the environment, please consider going elsewhere.

Room Tip: Upgrade to a suite if you prefer a kitchen and living area, rather than a standard room.
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  • Stayed December 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank ToastyCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick2959, General Manager at Infinity Bay Spa and Beach Resort, responded to this review, January 3, 2014
Dear ToastyCanuck,

Thank you very much for your review and your kind words! Swiss is an amazing team member and was thrilled to read your review as well. So many people come to Infinity and make new friends for life without that loud carnival atmosphere. We take pride in providing a relaxing environment.
I will pass your comments on to the Marine Park so they can step up their patrols of the reef....really appreciate your concerns!

Have a happy and healthy new year!
Rick K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Infinity Bay Spa and Beach Resort

Property: Infinity Bay Spa and Beach Resort
Address: West Bay Beach | Island of Roatan, West Bay, Roatan, Honduras
Phone Number:
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in West Bay
#1 On the Beach Hotel in West Bay
#2 Family Hotel in West Bay
#2 Romantic Hotel in West Bay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Infinity Bay Spa and Beach Resort 3.5*
Number of rooms: 145
Official Description (provided by the hotel):
Location: West Bay Beach, Roatan, Bay Islands, Honduras, Central America (15 minutes from airport). Accommodations: Condo, 2 Bedrooms + Convertible bed(s), 2 Baths (Sleeps 4-6)Keywords: Luxurious Condo Resort 2BR/2BA at Infinity Bay Roatan. Planning a vacation now to leave in the fall? Location Location Location. The most beautiful upscale resort which is called Infinity Bay Resort located at West Bay Beach, which is one of the top beaches in Roatan, Honduras and of the Caribbean. The reef is only yards away, which is the second largest coral reef in the world. Swim with the turtles and an abundance of marine life, go diving and discover more, or use our complimentary kayaks. Local activities, include scuba diving, sailing, fishing, canopy tours, horseback riding, and much more. ... more   less 
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Also Known As:
Infinity Bay Spa And Beach Hotel West Bay
Infinity Bay Hotel And Beach
Infinity Bay Resort And Beach
Infinity Bay Spa And Beach Resort Roatan, Bay Islands, Honduras

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