We stayed at Infinity Bay for a week, renting through VRBO. Condo was nice and the facility well appointed.
They arranged pickup at the airport, shuttled us to the hotel and ported our bags to our room. Communication and service to this point was excellent. They had everything ready to go and were expedient about the check in process.
The facility is approx 5 yrs. old and is in good shape. There were a few housekeeping items on the property that could be attended to... ie. fountains not working, window screens hanging off window etc... but the property was nice, well taken care of and had a beautiful, clean pool.
Front desk service left a very unpleasant taste in our mouths based on the rip off taxi service they provided to the West End for a dinner reservation. There are 3 options available - water taxi, taxi from West Bay Mall or taxi from the resort... The resort charged us $30US return for 2 people without offering alternatives. We found out a day later the water taxi is $12 return and a cab is $16 return (a little negotiation required). We were frankly pissed off and did not book any future activities with the hotel. We provided feedback to the activities coordinator and hotel manager.
Other than that, the stay was pleasant. Bar was good - average prices for drinks, food decent again with average prices. Rooms are cleaned every 3 days.
We will be back, just more savvy the second time around.
Would have given 4 as a rating if not for the screwing on the taxi ride.
- Official Description (provided by the hotel):
- Location: West Bay Beach, Roatan, Bay Islands, Honduras, Central America (15 minutes from airport). Accommodations: Condo, 2 Bedrooms + Convertible bed(s), 2 Baths (Sleeps 4-6)Keywords: Luxurious Condo Resort 2BR/2BA at Infinity Bay Roatan. Planning a vacation now to leave in the fall? Location Location Location. The most beautiful upscale resort which is called Infinity Bay Resort located at West Bay Beach, which is one of the top beaches in Roatan, Honduras and of the Caribbean. The reef is only yards away, which is the second largest coral reef in the world. Swim with the turtles and an abundance of marine life, go diving and discover more, or use our complimentary kayaks. Local activities, include scuba diving, sailing, fishing, canopy tours, horseback riding, and much more. ... more less
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- Also Known As:
- Infinity Bay Spa And Beach Hotel West Bay
- Infinity Bay Hotel And Beach
- Infinity Bay Resort And Beach
- Infinity Bay Spa And Beach Resort Roatan, Bay Islands, Honduras