We were very much looking forward to staying here after hearing/reading many good things about Infinity Bay. Upon arriving into our room there was a foul smell. Ended up being rotting food in the garbage disposal that did not work. This made foul water back up into the dishwasher. Maintenance did come fix in a timely manner. However that was just the beginning to other issues. One bathroom sink was very slow draining, one shower never provided warm water, a foul smell came from the washing machine area that was locked up because only the unit owners can use. Every time we closed the vertical blinds sections would drop off. We inquired to check out two times with the front desk staff and were told no problem, we could check out and be refunded since we paid in full. When we packed up and went to check out to move to another location a third person told us that we would not be refunded do to the policy of that time of year. Spoke with the General Manager the next day and he would not accommodate us whatsoever. The resort was fully booked and no other rooms available. Will not recommend this resort.
- Official Description (provided by the hotel):
- Location: West Bay Beach, Roatan, Bay Islands, Honduras, Central America (15 minutes from airport). Accommodations: Condo, 2 Bedrooms + Convertible bed(s), 2 Baths (Sleeps 4-6)Keywords: Luxurious Condo Resort 2BR/2BA at Infinity Bay Roatan. Planning a vacation now to leave in the fall? Location Location Location. The most beautiful upscale resort which is called Infinity Bay Resort located at West Bay Beach, which is one of the top beaches in Roatan, Honduras and of the Caribbean. The reef is only yards away, which is the second largest coral reef in the world. Swim with the turtles and an abundance of marine life, go diving and discover more, or use our complimentary kayaks. Local activities, include scuba diving, sailing, fishing, canopy tours, horseback riding, and much more. ... more less
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- Also Known As:
- Infinity Bay Spa And Beach Hotel West Bay
- Infinity Bay Hotel And Beach
- Infinity Bay Resort And Beach
- Infinity Bay Spa And Beach Resort Roatan, Bay Islands, Honduras