I have travelled with my husband to many destinations. I am not a "princess" and do not expect everything to be just perfect when travelling. I realize by chatting with other people who were at the resort during the same time period that it was a mixed bag. Here is my experience: Upon check in I was given room A8. I had researched all review and trip forums so had a good idea what to expect. WRONG - this room was build upon a swamp and was tiny. It had a small tv and a king bed - that's it. The door opening up to the balcony did not lock. You could just push them open. I went back to the front desk and politely told them that I would not be staying in this room and to reassign me. They advised the resort was full. I said there are 2 planes coming in from Italy tonight (I seen this during my wait at customs at the airport) so just give me one of those and have maintenance fix the door and reassign. I got a very puzzled look. They were not rude to me in anyway just not at all sure how to handle my legit complaint. After a few minutes they starting trading rooms (other travellers who arrived from Montreal earlier and on our flight) were not happy with the room they were given. Needless to say nobody wanted my room after looking at it (can't blame them). In the end a couple agreed to switch without looking at the room - poor them. After getting to my new room I discovered mould covering my entire mini fridge door, mould covering the bathroom ceiling, a shower head that was so rusted it barely worked and an air conditioner that dripped water onto the floor from both ends. I had to use both trash bins for the week to collect the water. Needless to say the baseboards were mould covered due to the extensive water damage. During the week after walking by rooms and seeing their condition it was easy to see some rooms are much better than others. I guess it is luck of the draw - if I had a room that looked like some of the standard rooms I walked by this part of my review would not exist.
FOOD - breakfast - no refrigeration so the eggs for omlettes were scarmbled in a big bowl and left out at room temperature in a restaurant with no air conditioning. Fruit, bread, cheese all just on trays without ice underneath or any other type of cooling. I know first hand many people on the plane home complained about getting sick during the week and so they stopped eating the omlettes.
lunch - avoided the buffet - gross - unknown food items - the snack bar was okay - you could get fresh cuts fries which is what most people lived on.
dinner - after 2 nights where I could not eat due to quality and not having a clue what it was, we went down the beach to restaurants. All of them we visited had great food. Beachers, Fosters, Bananarama and Argentian Grill.
BUGS - be prepared to get eaten alive. I avoided the beach all week long but still managed to get over one hundred bug bites on my body. I used bug spray with deet and it still didnt seem to matter. I would actually see sand fleas on my arms during dinner. I have never experience bugs like this before. I can only assume the fact that the resort is built up from what looks like a swamp (stagnent water everywhere) that this is the reason the bugs are so bad. They do fog everynight with a chemical which is absolutely terrible for the environment. The guy fogging wears a mask and you have to run for it if you are on your way to your room.
If you wanted to get up early and do some snorkleling or sit by the pool you can forget about getting any type of beverage before 10:30am unless you go back to the buffet. You cannot even get ice for your own juice you bought at the mini mart.
The beach is five star all the way. The water is crystal clear without any rocks. The snorkelling is great. I cannot dive but by sitting by the pool everyday and watching the dive instructors teach it was obvious they are very patient, professional and run a 5 star operation.
The pool is very refreshing and yes the pool guy is there everyday cleaning the bottom of the pool. The problem is the entire surface is covered with little black bugs. I mean hundreds of them.
There were other small issues too. They ask you not to flush your toilet paper but instead to put it in a trash can. I understand that this is an island and their septic system probably struggles with hundreds of people flushing toilet paper, but going into the lobby bathroom and finding a trash can full of dirty toilet paper is just gross.
I honestly could not recommend this hotel to anyone. I would be hard pressed to recommend Roatan. I think it has huge pontential but just isnt there yet. I would say to spend your hard earned money somewhere else until they get their act together in Roatan.
I have no reason to lie. I read all the reviews prior to going and was not expecting 5 star quality. I was deeply disappointed with the Henry Morgan and could only rate this hotel a 2 star and that is being generous for the beach and dive shop. The room and food are not even a 1 star.
For those of you that absolutely loved the Henry Morgan I can only wish I was smoking or drinking what you were for the entire week.
- Official Description (provided by the hotel):
- Henry Morgan is an All Inclusive Resort located in the best beach of Roatan, West Bay. Our mission is to anticipate and deliver on the dreams and expectations of every guest's perfect holiday. ... more less
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- Also Known As:
- Henry Morgan Hotel West Bay
- Hotel Henry Morgan
- Henry Morgan Resort
- Henry Morgan Beach Resort Roatan, Bay Islands, Honduras