We arrived at the Roatan airport having made a written request (per hotel website instruction) to be picked up by the hotel shuttle but there was no one from the hotel at the airport. Our flight was one hour late so we assume the shuttle was there when our flight was to have arrived but made no provision to determine what time our flight would be in. Upon arrival at the hotel, we were taken to our beach front room near the San Simon Beach Club with music BLARING and literally pounding the walls of our room from 2:00 p.m. until it blessedly ended at 10:00 p.m. It was also Easter weekend and the beach was crammed full of people, many from the mainland there to celebrate the holiday. At 5:00 p.m., having been awake since 3 a.m. US Eastern time, we went to the desk to inquire where we might find food. We were told by the desk clerk that there was no where close by to eat except the Mayan Princess restaurant (which he said would not be serving food until the buffet at 7:30 p.m) without going into the town of West End. So we requested he call us a taxi to West End and instead, the desk clerk made a call to the restaurant and informed us we could go there and order off the menu. The food was very overpriced and we learned the next day that there are MANY restaurants within an easy beach-walking distance where we could dine (and we did for the remainder of the week). Other employees of the hotel were very friendly and helpful, most especially the housekeeping staff (although wash cloths were not provided to us during our entire stay and when we requested them, we were given only one), as well as Lemme who kept the beach chairs and umbrellas within easy access to hotel guests (particularly on cruise ship days). For the $200 per night we paid, I expected better service. The nice room was not worth the unsettling and far from relaxing noise, lukewarm customer service by "management" (although we were never able to determine who, if anyone, was "in charge"), and poor (but expensive) quality of the restaurant food. The one OUTSTANDING aspect of this hotel is the incredible swimming pool!
- Official Description (provided by the hotel):
- An elegant Roatan resort on the island's best beach, Mayan Princess Beach Resort features waterfront hotel accommodations and service. Just steps from your luxurious condo, a white sand beach leads to sparkling turquoise waters, perfect for scuba diving Roatan's spectacular undersea gardens. Nominated for Honduras' Leading Hotel Award in 2007-2010, this Roatan beach resort offers a variety of vacation activities, first-class amenities, and beachfront restaurant. Welcome to paradise and comfortable relaxation in a tropical oasis. ... more less
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- Also Known As:
- Mayan Princess Beach Hotel West Bay
- Hotel Mayan Princess Beach
- Mayan Princess Beach & Dive Resort Roatan, Bay Islands, Honduras