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“Overpriced, terrible service”

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Mayan Princess Beach & Dive Resort
Ranked #6 of 14 Hotels in West Bay
Certificate of Excellence
Managua, Nicaragua
1 review
“Overpriced, terrible service”
Reviewed August 17, 2008

We had heard great reviews about this hotel, but our arrival alone set the tone for the terrible service we received throughout the long weekend we spent here. We missed the flight in on Friday night, so did not arrive until Saturday. Although we had to pay for Friday night's stay (despite efforts on the part of TACA to the contrary), when we arrived, one of our two rooms had been let to another person. The manager offered a "free" upgrade... a 2 room suite (for one person) even though she paid for an oceanfront view! Not much of an upgrade in my book. Overall, the staff was unfriendly and unhelpful. Our room had no towels and by 1130, when we arrived, there were also no towels for the pool or beach. We had to ask 4 times for towels and did not receive any (either for our room or for the beach) until 7 hours after our arrival. After 2 phone calls requesting a hair dryer, we were forced to go to the front desk to get it ourselves. The hotel website is misleading, implying that dolphin swims are available at the hotel. When we inquired, without picking up the phone, they informed us the trip was full. With our own separate inquiries to other tour services, we were easily booked on the tour. The food was overpriced and of low quality. Much better food at other restaurants on the island. The island is beautiful and has lots to do. Definitely worth the trip, but do not stay at the Mayan Princess!

  • Liked — Location
  • Disliked — Service
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank americantraveler82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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916 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
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English first
Santiago
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 9, 2008

We have just returned from Roatan Magen Princess Hotel to our home in Chile. It has been a very bad experience to visit this hotel The place and beach beautiful. The services at the hotel, the worst I have ever seen. The details we could read on the internet site about our room had nothing to do with what we found on our arrival.We felt very bad...........At the restaurant we asked for a glass of wine and the price for it was the usual everywhere, but I never saw a smaller size of a cup.......you could probably get 8 or 10 cups from one botle. At breakfast only one kind of juice,no bread,just toasts, just one kind of fruit.........when the waiters cleaned a table, liquid left in glasses was thrown to the sand............really incredible!!!!!!!!

Stayed June 2008
Helpful?
2 Thank gonzalov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 17, 2008

We landed in San Pedro Sula main land, due to the accident at the airport in Tegucigalpa, things were not going well till we arrive at the Mayan Princes in Roatan. Beautiful place, good food, the pool side breath taken, but more over the beach side was heavenly. Every area at the resort was above expectation. Very clean suites, our daily service on time, nice people. One of the highlights of the trip was the scuba shop, very professional, knowledgeable and friendly divers. Definetly the the Mayan Princes will be in our vacation plans for the future.

Luis A Aguilar
Houston, Texas

  • Liked — Very nice, clean and roomy
  • Disliked — N/A
  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Luigy_Houston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 22, 2008

WE had a room facing the ocean in the Mayan Princess. I would likely choose a room around the pool next time because the trees block most of the view of the ocean. It was a great room however and the highlight is the deck. We were in an upper room which is by far the best choice because it is more private and they have raised table and chairs so you have a view over the wall around the patio. The lower patio has the exit for the people above so they exit their unit by walking along side of your patio. This was not a real problem for us because we made friends with whoever was down there and would just say hi on our way out. The pool area is spectacular and there was rarely anyone there except us in the daytime. The rooms were very clean and well maintained. Our unit did need a new sofa in the livingroom really badly because it's seat had pretty much caved in. The kitchen area was quite old and needed updating. The towels and pillow cases were stained which I had a little trouble with. These were small issues. The guys in the restaurant area: Jeffery, Dany, Ramone and others that we never got the names of were excellent and gave very good service. We ate in the restaurant only a couple of times and it was great. Breakfast was good for us a mix of hot and cold foods. There were eggs and pancakes and bacon. Also cold things like lots of fruit and yogurt ect. Very little English is spoken by the staff but they work hard to understand us and it was actually fun. At the front desk was Arthur who was very helpful to us since we had no luggage for 5 days. There was also a very nice young lady who spoke perfect English at the front desk and she was so helpful. They both spoke very good English and they worked as hard as they could to find our luggage. All in all this was an amazing experience. The beaches here are among the best we have every seen because the water is beautiful and the sand like flour and the best part is it isn't busy all the time. It is busiest on the day the ship arrives but that didn't affect the Mayan as much as some of the other resorts down the way. Lots of great restaurants along the beach. The beach is safe to walk on at night and we never felt threatened in any way at any time.

  • Liked — location-beach and pool
  • Disliked — some of the laundry was stained-hotel shuttle never showed up to pick us up on arrival
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank bobrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pdx
1 review
Reviewed April 17, 2008

We left another place 5 days early in west bay and walked into the Mayan Princess without reservations and moved into a lovely room pool side. Super clean and vey nice staff! The dive shop there is awesome! They are totally nice and easy going. We thought being a resort they would be snobby but compared to the coconut tree divers in west end...mayan princess dive shop is so much better!

We'll be back for sure!

  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank mschristy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marietta, GA USA
2 reviews
Reviewed April 15, 2008

Generator power through frequent power outages--never lost A/C.
Beautiful, clean room. Comfortable bed.
Incredibly helpful staff.
This hotel is on one of the world's truly beautiful beaches.
Hotel pool is also world class.
Restaurant is outdoor, of pretty good quality, but it can be very hot. West End , about three miles, away has tremendous restaurants and shops. Get there by taxi, water taxi, or rental car. Driving is very easy.

Scuba shop is very friendy and the diving was great with them.

This is easyly the most luxurious accomodations on the island.

  • Liked — Beach
  • Disliked — Only thing sub par is the restaurant
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jantonio54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marana, Arizona
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 28, 2008

I travel to Roatan every February to escape Michigan winter and indulge my passion for scuba diving. This year I was delighted to find that Mayan Princess Beach Resort has added a dive shop, Mayan Divers, run by Anja and Liber Barnet. Both are experienced dive masters, excellent at finding elusive fish and other sea critters, know the dive sites, and are willing accomplices to underwater photographers. Their facility is brand new, as is the gear you can rent (I have my own but observed their rental gear being used by a number of divers of differing experience and comfort levels). Anja and Liber have been on Roatan for 5 years and are committed to quality scuba no matter whether you are doing your Open Water certification or getting your Master Scuba Diver.

Of course the Mayan Princess Beach Resort is a superb hotel on the best beach on the island with beautiful grounds and a magnificent pool. Go and enjoy.

  • Liked — Convenience of ocean and good restaurants along with scuba on -site
  • Disliked — Weekend pool noise
  • Stayed February 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ScubaGirl8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayan Princess Beach & Dive Resort

Property: Mayan Princess Beach & Dive Resort
Address: West Bay Beach, West Bay, Roatan, Honduras
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in West Bay
#5 Romantic Hotel in West Bay
#5 On the Beach Hotel in West Bay
#7 Family Hotel in West Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Mayan Princess Beach & Dive Resort 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
An elegant Roatan resort on the island's best beach, Mayan Princess Beach Resort features waterfront hotel accommodations and service. Just steps from your luxurious condo, a white sand beach leads to sparkling turquoise waters, perfect for scuba diving Roatan's spectacular undersea gardens. Nominated for Honduras' Leading Hotel Award in 2007-2010, this Roatan beach resort offers a variety of vacation activities, first-class amenities, and beachfront restaurant. Welcome to paradise and comfortable relaxation in a tropical oasis. ... more   less 
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Also Known As:
Mayan Princess Beach Hotel West Bay
Hotel Mayan Princess Beach
Mayan Princess Beach & Dive Resort Roatan, Bay Islands, Honduras

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