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“Carnival Magic - Roatan excursion”

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Mayan Princess Beach & Dive Resort
Ranked #8 of 14 Hotels in West Bay
Certificate of Excellence
Reviewed September 4, 2013

This was an awesome excursion for my family of 3 and friends. We took a taxi from port to the resort ($20 Per person round trip). Staff at the resort were super friendly. They have 3 packages to choose from for cruise ship members. $10 beach only, $25 beach, chairs,pool and use of the facility (you pay for food and drinks), and $65 for the all-inclusive package. We bought the $25 package. Our taxi driver and tour guide stayed with us the entire time and watch our stuff so we could enjoy the beach. The beach was so beautiful we never used the resort, except the chairs. There is a reef maybe a block away to snorkel in. White powder beaches and paddleboarding for an extra fee ($10 for 30 mins). I would love to go back and stay at the resort so I could have more time on this beach. The only downfall is you have people constantly coming up to you trying to sell something, even food (beef empanadas from a local were delish!!) This is a GREAT family friendly beach. We had 3 kids ranging from 9-13. All enjoyed, young and old.

Room Tip: Bring bug stray. Most beaches in Roatan have sand fleas. We had no problems with sand fleas this tri...
  • Stayed: August 2013, traveled with family
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2  Thank Christy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this reviewResponded September 18, 2013

Thank you for taking the time to review us. We appreciate it. It seems you had a great time visiting our resort. West Bay Beach is really a wonderful place and we are so happy to know that you enjoyed so much. Our friendly staff on resort do their best to make everyone feel comfortable. We hope to see you again for more time, so you can have an even better experience at the resort. Have a nice day.

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485 - 491 of 969 reviews

Reviewed September 4, 2013

We spent one week at Mayan Princess for the diving. The dive operation was top notch with staff very experienced and friendly. Unfortunately, the rest of the operation was only average. Pretty pool, but on the weekends it is full of loud drunks. Good breakfast buffet but other meals only average. The king size bed was hard and very high off the ground. The furniture was starting to wear out and the table for the terrace was missing. West Bay is pretty but there are better choices for stays.

  • Stayed: October 2012, traveled as a couple
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1  Thank William K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this reviewResponded September 18, 2013

We’re happy to hear that our staff was able to showcase the true hospitality for which we are known. We strive to offer the best in service with a friendly environment. We regret to hear that we did not meet your expectations. We have many guests who feel the direct opposite and have boasted of our accommodations. As hoteliers, we realize that there is always room for improvement and feedback is crucial in this process so we thank you for your review and hope to welcome you back for a stay that will exceed your expectations in the future. Have a nice day.

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Reviewed September 3, 2013

This review is going to be short & to the point!

The Mayan Princess only has 54 rooms but trust me when I say everything from the rooms, to the food, to the restaurants, to the bars, to the beach + everyone who works there, from the Manager on down - no other word can describe our two week vacation - EXCELLENT!
When our holiday was over, we were indeed sad to leave but will definitely go back
again & again!

Room Tip: I honestly do not think there is a bad room in this resort.
  • Stayed: April 2013, traveled with friends
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3  Thank TLEMOCAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this reviewResponded September 25, 2013

Thank you so much for your great review! We appreciate it. It's great to know that we were able to meet your expectation and make this an amazing experience for you and your friends. Come back soon! It will be a great pleasure to have you as our guest again!

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Reviewed August 25, 2013

Some say it has improved from last year, I can't imagine how horrible it may have been. Some friends and I decided to stay at the Mayan Princess in Roatan, the location is beautiful, the building is attractive, but that is about it. At the reception, the service begins to show it's true colors, the lack of managerial skills and untrained staff, will have you spinning your head as to why you are paying a 'five star' price for a 'two star service'. , had to drag our luggage without any of the staff sitting around 'having a great time of their own' not assisting. not even making eye contact in order not to be bothered with customer service. no name tags, conveniently so, as to not be recognized or mentioned by name in any uncompleted or ignored requests. not to mention the large cucaracha i found roaming on top of the clean bed...tried to call front desk, however the phone did not work, neither did the lights, the power was shut off. The food left much more to be desired, intead of cooking, they deep fry everything into a very dead crisp, thus ensuring no one will complain about any food not being cooked throroughly. We enjoyed the beach, however, we are never returning there. The beautiful beach being the main attraction is also available to other better managed resorts, we were told the Infinity bay next door takes exquisite care of its guests. That's were we will stay on our next visit.

  • Stayed: August 2013, traveled with friends
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8  Thank Marc0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this reviewResponded September 25, 2013

Thank you for taking the time to review us. We appreciate it. We truly value the opinions of our guest and we regret to hear that we did not meet your expectations. We have many guests who feel the direct opposite and have boasted of our accommodations, services, and variety in food.
On a brighter note, we’re happy to know how much you enjoyed the beach. Once again, thank you for your review. We hope to see you again in the future with a stay that will meet your expectations and wish you the very best. Have a nice day.

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Reviewed August 17, 2013

If you are going to dive this is the place for you. If you are going for the all-inclusive and want to eat, drink, lay on the beach an sleep than this is also the place for you. If no one in your family is diving and you want romantic dinners and shopping it may not be for you. Upon arriving you will be greeted with an ice cold glass of something like mango juice. Drink it! I didn't because was nervous about the ice. The rest of my family drank it and were fine and by day two I was having ice in my drinks and its totally fine. We brushed our teeth with bottled water and made ice with bottled water. Wasn't too sure about the water in the room. The room itself was great. We had a room with a cozy king bed, a living room, full kitchen, another little room with a queen bed and a large balcony overlooking the waterfall section of the pool. The beds were made every day with fresh towels, soaps and water. We didn't do all-inclusive as didn't want to have to eat there for all meals-maybe we should have as options are limited. We did enjoy Bananarama (a 2 minute walk down the beach) Nothing fancy but edible. While out be wary of ordering shrimp-we didn't feel it was fresh and was very small. We did take the water taxi to West End a few times (10 minute ride and about 3$ pp) Its cute. Very rustic. I recommend going early or later as its very hot walking around. Some restaurants, gift shops (nothing i wanted to buy) and little bodega type places with bananas water and random stuff. (I suggest bringing snacks from home for the room). No need to over-pack. Very casual there. Certainly no need for a long sleeve shirt. Bring books and cards. There is zip-lining, boat tours, diving and the hotel had kayaks you can take out for free. Was very nice. We also went out a couple of times on boat rides. One of the times we went snorkeling. Crystal clear water. Everything is expensive. Good to have small bills for tipping and boat rides were $30 pp. I read a lot about sand fleas and Mosquitos so brought tons of sprays. One can per family is sufficient. Mosquitos werent bad but if you sit in the sand you'll get little bites. They don't hurt and go away quickly-wasn't a big deal. The breakfast is very good at the hotel. Omelette station, fresh fruit, latte's, cereal, toast etc. Everyone there is very nice. It was a great place to relax. While on the beach you will be asked several times per hour if you'd like to buy things. Many from small children. If you forget your sunglasses no worries! A man will be there reminding you! It gets a bit much at times but they are trying to make $ like the rest of us. Do remember its a very poor Country. If you have room for extra pencils, shoes, clothes, notepads etc you can ask around as to who to give it to. They don't have a lot. My husband was diving every day so this was great for him. The beach was nice until about 1:00 when it gets too hot. Great time for a nap or zip-lining or boat ride. It gets dark there around 6-6:30. We didn't get any shots and were fine. Another family we met did get shots (or were taking pills for various diseases) and had stomach issues-we did not. Good to take probiotics though. Also read good to taker garlic pills as bugs don't like the taste. All in all was a great trip. Wouldn't want to go during busy time. If you're big into the party scene you'd like it when it's busy. Off-season was perfect for us. If you want a little store for water or snacks ask where 'the mall' is. It's at he entrance to the resort - a short walk down dirt road. Also a coffee shop there and cute store with dresses and jewelry. I had a great trip!

Room Tip: We were on the second floor above the check-in area. Loved it. Some other rooms may have looked nice...
  • Stayed: August 2013, traveled with family
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7  Thank CRB351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2013

My husband and I stayed at the Mayan Princess from August 5 - August 9, 2013. We were a bit unsure as this was our first trip to Roatan. This however was the best experience ever and we are definitely going back. From the prompt pick up at the airport, which was included in our All Inclusive package, to greetings at the front desk, early check-in because our room was ready, I can't say enough about this great place. Our room was very clean and recently renovated, over looking the tropical pool area. The amazing clear blue waters were steps away from our room. I also took the time to write many staff members that made our stay amazingly enjoyable and made us feel very welcomed and gave us that person attention. Edwin at the front desk, started it off with our prompt and speedy check in. Alex, Glenda, Lani, Darwin, Danny & Paola were amazing staff members at the bar that gave us amazing service, fast service, and were calling us by name by the second day. That we very much appreciated and it made us feel very valued as guests. Karen, a waitress that worked at the fine restaurant Luna Maya, waited on us 3 nights and she was amazing, friendly, and very courteous. Now the chef at Luna Maya, Magenta, I cannot say enough about this amazingly talented and gifted young lady. I am a vegetarian, ordering ala carte didn't leave me much option but to order a plate of side dishes. I told Karen to just order just that for me. She later returned with a beautiful creation by the chef. Roasted yellow bell pepper stuffed with rice atop grilled asparagus. the chef did not have to do that for me, but she did. We again returned the next evening for dinner and she again surprised me with a mixed vegetable entree with pureed sweet potatoes and beets. Mmmmm, it was delicious. THANK YOU Chef Magenta for taking your job above and beyond what is expected of you!!!! Don't get me wrong, my husband enjoyed delicious lobster, juicy steaks, and other carnivorous dishes just as amazing!! These are the experiences we bring home and talk about. They make us want to go back!! Even the gift shop employee, Janeth, was a conversationalist and very friendly. We actually sat there with her for about 30mins just talking before we headed out to the airport for our departure. I can't forget about the amazing beach and water. this was a perfect place for our snorkeling being that the reef was just feet away from our hotel...Amazing!!!! HATS OFF to the Mayan Princess for truly making this vacation so memorable, accommodating, and relaxing for my husband and me. Just one more person, Juan the Gen Manager or Manager, not sure, he also took time from his busy day to talk to us by the bar about 5 minutes. We talked about how satisfied we were and praised his staff. I thnk it is important to let Administration hear positive feedback, not just complaints.This is truly a great resort all around!!!! Thank you for our great experience. We will be back!!!
Sincerely,
Yvette & Jaime Garza

Room Tip: It's quiet Mon-Thurs...parties begin on Friday. Who can complain, it's paradise!!!!
  • Stayed: August 2013, traveled as a couple
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5  Thank jygarza5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2013

We went with a large group for a wedding and had a wonderful vacation. The resort is very small and intimate and I really enjoyed being just steps away from everyone and everything. The rooms are very big (more room then you even need) and clean. The grounds and pool were very nice and well kept. The beach was beautiful, lots of cute bars along the beach. It was nice to hang out inside or outside of the beach club. Snorkeling area was just had short walk from the hotel and was great. Food was very good. The buffet had a good selection at all meals. The staff at the resort was very friendly and tentative, overall great service. The hotel is very quiet, which I enjoyed, they only had night entertainment a few times during our week there (karaoke, a musician, and fire dancers). The island itself was beautiful and green. We took a taxi to their shopping area and another day we went on a snorkeling tour to Little French Island which was fantastic.

  • Stayed: November 2012, traveled with friends
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3  Thank GigiaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayan Princess Beach & Dive Resort

Address: West Bay Beach, West Bay, Roatan, Honduras
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in West Bay
#5 Romantic Hotel in West Bay
#5 Top resorts Hotel in West Bay
#7 Family Hotel in West Bay
#7 On the Beach Hotel in West Bay
Price Range: $311 - $1,064 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mayan Princess Beach & Dive Resort 4*
Number of rooms: 60
Official Description (provided by the hotel):
An elegant Roatan resort on the island's best beach, Mayan Princess Beach Resort features waterfront hotel accommodations and service. Just steps from your luxurious condo, a white sand beach leads to sparkling turquoise waters, perfect for scuba diving Roatan's spectacular undersea gardens. Nominated for Honduras' Leading Hotel Award in 2007-2010, this Roatan beach resort offers a variety of vacation activities, first-class amenities, and beachfront restaurant. Welcome to paradise and comfortable relaxation in a tropical oasis. ... more   less 
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Also Known As:
Mayan Princess Beach Hotel West Bay
Hotel Mayan Princess Beach
Mayan Princess Beach & Dive Resort Roatan, Bay Islands, Honduras

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