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“Paradise FOUND in Roatan”

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Mayan Princess Beach & Dive Resort
Ranked #6 of 14 Hotels in West Bay
Certificate of Excellence
Reviewed April 17, 2013

Just got back from 1 week at this amazing resort! Outstanding experience in every way. Special thanks to the amazing staff who treated us all like lifelong friends - Jen, Ana, Johanne, Darwin, Angel...and every single member of this extraordinary team! Fantastic weather in gorgeous surroundings - couldn't have asked for more. We will definitely be returning to this Paradise!!!

Graham and Wendy, Brossard, Quebec, Canada

  • Stayed: April 2013, traveled with friends
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1  Thank Graham B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this reviewResponded May 16, 2013

Thank you for taking the time review us. We appreciate your excellent review.We want all our guests to have the experience of being in paradise and we are so happy to hear that we were able to create that experience for you. We hope to see you again soon! Have a nice day.

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517 - 523 of 980 reviews

Reviewed April 16, 2013

Wow!!! Where do I start?

We just came back Monday from our second visit with the Mayan Princess. There were four of us in early December and we had a fabulous time! This time we were a group of 8, and each and every one of us fell in love with this place!!! We really did not want to leave yesterday, but back to reality. We are already planning to go back for our third visit. We booked through Sunwing, and Estelle was our Rep. She is such a happy person who truly loves her job!

If you are looking for a large place, with lots of activity.....go somewhere else. But, if you truly want a great relaxing time, with excellent service and staff, beautiful beach, clear turquoise water, huge clean rooms, and terrific food....this is THE place to go!!! Everything is so close and convenient. The property is very well maintained, and the long winding pool is beautiful with waterfalls along the way.

They do have some entertainment in the evening, but it doesn’t run late. This suited us just fine as we got up early and by the time you are in the sun and water all day, or scuba diving….you don’t really stay up later than 10:00 anyway. When you go to bed, you get a great sleep. If you want to party later, there are bars and other things going on down the beach.

ROOMS: Large, clean and very comfortable beds with nice white linens. Huge shower, Bathroom vanity with his & hers sinks. Kitchen has full size fridge, stove and microwave. Living-room has plasma TV and a really nice sectional couch. We even had a dining-room set. Last time we had a 2nd floor beachfront unit. This time we got a main floor tropical poolside unit which I actually preferred more. It was nice to sit out on our veranda and enjoy a drink in the evening or cappuccino in the morning. The verandas were huge with furniture so we would often meet up with our friends before going for breakfast or dinner. Very clean.

FOOD: The chef is German and wonderful! She does a great job at providing a variety for her guests. No there isn't tons of food like the larger resorts. But here the food is of quality, not quantity, which we prefer more!! There is an omelet station which I visited each morning before seeing what else there was in the buffet. Johann looked after us and was very attentive. He would bring each of us our favorite juice, coffee or whatever else we needed. Luna Maya is amazing. I had the Lobster Bisque, and the Lobster Luna Maya. Some of us had the Steak with the Coffee and Rum Rub which was good too! Great presentation! We had a special dinner at the San Simon Club next door which is part of the resort on the Friday night with live entertainment. One night we had dinner set up around the pool. Snacks were served to us in between meals even out on the beach!

BEACH: The sand is clean and well maintained. The water is so blue. You know the water is clear when you stand in it up past your waist and you can see the colour of your nail-polish on your toes!!! Just a short walk along the beach on either side of the resort you can stop along the way at different restaurants or vendors to pick up some souvenirs. The sunsets are beautiful so make sure you plant yourself in a chaise lounge and take lots of pictures!! There are plenty of lounge chairs and umbrellas if you want some shade. Relax and enjoy!!!!

SERVICE: Juan the Manager of the resort sure knows how to put a great team together!! I cannot say enough about his staff. Honourable mentions go to: Yean (Jenn) the Entertainment Director who greets you when you arrive with some liquid "Happiness"!! She looks after the entertainment and special events. She is wonderful!!! We love her! Thanks to Victoria the Reservations Manager. Ana is so sweet, and goes out of her way to look after you. She makes you feel like her family!! Glenda always greets you with the biggest smile!! Johann did a wonderful job making sure we were all looked after at breakfast and lunch. Gerardo was a great bartender who taught us how to make special drinks at coctail class. Angel, Aster and Dixon also went out of their way to look after us too! Sorry….I know I am forgetting some names here!! Everyone is wonderful and goes out of their way!!!!

DIVE SHOP: Anja the owner of the Dive shop is wonderful!!! My husband is a scuba diver and raves about this dive shop. The diving down there is spectacular and colourful with so much to see. 3 of our group went diving daily and even went on a shark dive and had a great experience!! Yes, all 3 of them came back!!!!

We went parasailing right from the resort over the turquoise waters. One day we went to Gumbalimba Park and went Zip-lining through the jungle. We saw the monkeys and the parrots when we were there also. Saturday night we went down to “Beachers”, a short walk down the beach and saw Bryan James and the West-Enders perform. This guy is absolutely amazing!!! What a performer! So much talent! We danced and sang along to all of his songs!! Don’t pass up on the chance to hear him live!!!

Also when you are there, go down the beach to see Karla who owns Karma Roatan Jewellery. She has amazing pieces of Jewellery which she makes herself. Beautiful pieces made with silver and precious stones. I got a few pieces when I was there. She is only on the beach from 9:00 – 1:00 Tuesday through Sunday. I must warn you though…….you may just have to visit her daily like I did!! It’s hard to settle on just one item!

I guess I could go on and on, but I think it shows how much we enjoyed our stay here!!!!! Don’t hesitate, just go and see for your self!!!

Room Tip: All rooms are great!!! We had a 2nd floor beachfront unit the first time, which had an awesome view...
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  • Stayed: April 2013, traveled with friends
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6  Thank Kimmer999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this reviewResponded May 15, 2013

Thank you for your excellent review of Mayan Princess Beach & Dive Resort. I'm glad you had such an amazing vacation with us. We are so happy to know that we meet your expectations in your second visit with us and that we were able to accomplish that goal during your stay. We hope to see you soon again for a third time. Have a nice day.

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Reviewed April 15, 2013

My husband and I just returned today from The Mayan Princess.The staff are very friendly and I enjoyed being able to walk along the beach at night and felt perfectly safe. We explored the whole isalnd with special thanks to Miner and Omar.The rooms are amazing as well as the beach.A special thanks to our waiter Angel who treated us amazing. Many attractions and excursions. The only downfall was the food and lack of entertainment. We stayed in the poolview tower room 116(which I would strongly suggest) best snorkling that I have ever seen. If you are looking for alot of entertainment then you will be disappointed as their is very litttle entertainment offered here. The food is below average but I was told from other spots that Mayan,s food was better. I would return if They could change the buffet. I am not a picky eater but I had trouble with the food. All in all a wonderful vacation

  • Stayed: April 2013, traveled as a couple
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Thank marian2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this reviewResponded April 16, 2013

Thank you so much for your review of Mayan Princess Beach & Dive Resort. We are very happy to know that our staff was able to make your vacation so enjoyable. West Bay Beach is one of a kind and we are happy to know that you enjoyed it so much. We appreciate your feedback, I will forward your review to the managers and we hope to see you again and give us the opportunity to meet your expectations. It's always very important to us to know what our guests think.
Enjoy your day.

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Reviewed April 8, 2013

My family of 3 stayed at the Mayan Princess during Thanksgiving Week last year. It was great. The resort is directly on West Bay Beach (best beach on the west side of Roatan) and has a gorgeous pool right in the center of the resort with little water falls and a shallow pool for kids. The grounds are neat and clean with flower lined paths. We got the all inclusive package which meant our meals were all included (though Roatan has many other delicious spots to eat - check out my other reviews for more)
Not only was the suite large, but it was super clean. Tropical décor, tiled floors, living room, dining room, counter stools, full kitchen with cooking utensils, large bathroom with a shower big enough for two, and a private patio on the front entrance. The staff is friendly and very accommodating. The management was wonderful. I accidently broke a plate in our kitchen and the staff cleaned it promptly and then the manager came by to ensure we were satisfied with the clean up. They also offer a couples romantic dinner on a little palapa right on the beach. It was wonderful.

  • Stayed: November 2012, traveled with family
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1  Thank illistyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this reviewResponded April 16, 2013

Thank you for taking the time to review us. It's great to know how much you liked the resort's grounds, staff, accommodations, food, beach, and services. It has been a great pleasure having you and your family as our guests. We hope to see you again. Once again, thank you for your great review.
Enjoy your day.

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Reviewed March 24, 2013

My husband and I came here after a horrible experience at Fantasy Island. We were pleasantly surprised at how much better the location was compared to French Harbour.

The grounds were immaculately kept. The staff were pleasant and helpful and we found the service to be wonderful.

The dive shop was awesome for us learning to dive. Sarah was the best instructor!! We always felt safe and they had good quality equipment, making our dive experience worthwhile.

There was always lots to do on the beach. Entertainers, other bars and restaurants, crab races... So fun!

The beach and water was some of the most beautiful we have ever seen. The water was clear that a snorkel mask wasn't required to see the plentiful fish.

We always felt safe on the beach, even at night. The vendors aren't pushy and a simple "No thank you" ensured you were not bugged.

We highly recommend this resort. It definitely made our Honduras experience lovely!!

  • Stayed: January 2013, traveled as a couple
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2  Thank gullion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this reviewResponded April 2, 2013

Thank you so much for your excellent review! I'm so glad that we were able to exceed your expectations and make this a wonderful experience for you and your husband. It´s great to know how much you love the beach, resort, customer service, and the diving shop! It seems you had a lot of fun! It was a great pleasure having both of you as our guests. We hope to see you again! Enjoy your day :o)

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Reviewed March 16, 2013

stayed at mayan princess
jan. 2013
large groop
2 weeks

resort is small, grounds are kept well, rooms
are large and all have new king beds.

staff was helpfull and friendly.
stayed in room 221 perfect location pool was 40 ft. away.

food was ok but very repetitive.
requested cabbage rolls and cook did surprise me with them. thanks again.

this resort is very quiet and the night life is almost non--existing.
the resort offers nothing to do regarding pastime.
no games , no lobby to sit and relax , no pool table shuffleboard , next door bldg. part of the resort is empty wasted space most of the time.

mayan princess you have a lovely resort that needs attention.
people want things to do during the day, as well as the evenigs.

dont pay attention to water problems regarding amount of bottled drinking water,
there were 17 of us and they gave us plenty.

i would return to this resort but these concerns would have to be dealt with

Room Tip: all rooms are great location
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  • Stayed: January 2013, traveled with friends
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5  Thank olla2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this reviewResponded March 18, 2013

Thank you for taking the time to review us. We are very glad to read that you liked our friendly and helpful staff, as our location, beach, and pool. We really appreciate your feedback, it's always very important for us to know what our guests think. We hope that you will afford us an opportunity to exceed your expectations during a future stay with us.
Have a nice day.

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Reviewed March 15, 2013 via mobile

Staff is very helpful when you bring an issue to them the issue is there was a lot of issue they had to deal with. Nothing ever done on time herd a lot of it Honduras time. The pool and room great access to the beach perfect the cost for extra like spa is over twice the cost off the resort grounds. Security is good. The wait staff at there indoor dinning needs major improvement wait over 1.5 for food and when the power went out on the island the could not keep the back up generating working. They have few things they can fix and perform with more excellent and this would be a first rate place.

  • Stayed: March 2013
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3  Thank EBREAUX2ND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janeth T, Manager at Mayan Princess Beach & Dive Resort, responded to this reviewResponded March 18, 2013

Thank you for taking the time to post a review of your stay with us. We're happy to read that you enjoyed our beach and grounds. Unfortunately, it seems we were unable to meet your expectations regarding our service. We always want to ensure that all of our guests are satisfied with their stay. We have notified the relevant departments of your concerns so that they can take necessary action. We hope that you will afford us an opportunity to exceed your expectations during a future stay with us. Enjoy your day.

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Additional Information about Mayan Princess Beach & Dive Resort

Address: West Bay Beach, West Bay, Roatan, Honduras
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in West Bay
#4 Top resorts Hotel in West Bay
#5 On the Beach Hotel in West Bay
#5 Romantic Hotel in West Bay
#7 Family Hotel in West Bay
Price Range: $312 - $966 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mayan Princess Beach & Dive Resort 4*
Number of rooms: 60
Official Description (provided by the hotel):
An elegant Roatan resort on the island's best beach, Mayan Princess Beach Resort features waterfront hotel accommodations and service. Just steps from your luxurious condo, a white sand beach leads to sparkling turquoise waters, perfect for scuba diving Roatan's spectacular undersea gardens. Nominated for Honduras' Leading Hotel Award in 2007-2010, this Roatan beach resort offers a variety of vacation activities, first-class amenities, and beachfront restaurant. Welcome to paradise and comfortable relaxation in a tropical oasis. ... more   less 
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Also Known As:
Mayan Princess Beach Hotel West Bay
Hotel Mayan Princess Beach
Mayan Princess Beach & Dive Resort Roatan, Bay Islands, Honduras

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