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“good 3 star hotel, don't order wine...” 3 of 5 stars
Review of Mayan Princess Beach & Dive Resort

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Mayan Princess Beach & Dive Resort
Ranked #6 of 14 Hotels in West Bay
Certificate of Excellence
Brighton
Level Contributor
53 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“good 3 star hotel, don't order wine...”
3 of 5 stars Reviewed October 7, 2012

I stayed here for 2 nights and at the moment is a great 3 star tired apartment hotel. The apartments are tired but very spacious. The bar service (like most places in Roatan) has alot to be desired so don't expected to be waited on. The drama that unfolded when we wanted wine both nights was nothing short of comical waiting up to half an hour for them to sort this even when we pre-arranged with the barman. On the serious side not acceptable. I suggest to order beer or spirits until the staff get some training. The location is excellent right on the beach and the swimming pool is great also. All the rooms in the hotel are about to be completely re-done and is expected to be finished by Christmas 2012 so I was told. The soft re-furb has potential to be the face lift the hotel needs, I just hope they also get some professional staff training in for the bar area. Knowing what to expect, I would still recommend this hotel.

Room Tip: if you want a quiet room, ask for a room above reception as these are away from the beach clubs eith...
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank hero360travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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817 reviews from our community

Traveler rating
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    107
    48
    36
See reviews for
219
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Comox, British Columbia, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 30, 2012

I've been to a few places but this one is evrything I wanted. A usable well groomed beach and didn't get eaten by sand fleas like Dominican. Service was excellent. It was clean, easy acess to beach and daytime fun at your door step...JUst walk on the beach and there was a deal to be had weather buying souvenirs or parasailing! Drinks served right to your chair on the beach.
Happy, happy people ready to serve you. Can't wait to go back in 2013. Oh yes..the remote thing although minor...would be mice!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Deanna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comayagua, Honduras
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 5, 2012

This was a all-inclusive trip over Labor Day. We (family of 4) was in a beachfront villa which was right next to their NIGHTCLUB. It was horrible time trying to sleep. Only two thin bath towels, two small bottle of water and one small TV with no remote (two rooms), the phone didn't work, ants all over the counter and hair in the bathroom (gross). Beach towels don't cost $50 dollars and please keep it stand manned. The buffet was okay nothing special and the silverware was cheap and dirty. The last day, we were allowed to eat a la carte and that seemed better. The snacks were a major disappointment, isolated time with little choices. It was about four nacho chips with some cheese and the other time was a quarter of a bologna sandwich. It gets better, they charged me four dollars for two bottle of water. However, we could drink all the liquor we wanted. Just didn't make sense. I could get a cup of water and all the drinks I wanted but not a bottle of water. Needless to say, I did share my opinion with the manager. The staff seemed distant but they was two who were nice and friendly. The rest of them seemed tired. The room/decor needs a good serious cleaning and some new linen. All of it was just worned out. As for the location, exterior grounds, pool and just ambiance, that was amazing and comforting after all of the other disappointments. The Mayan Princess can be an awesome place with some easy adjustments, for instance just issue some snack coupons with a simple snack menu. PROVIDE bottle water and adjust the inclusive amount. Adopt a linen life-cycle management, CLEAN THE VILLAS and don't make your staff work 14 hours a day. It affect the overall atmosphere. I do hope the Management Staff reads this and adopts these new suggestions, the benefits definitely outweighs the cost. The dive shop is your saving grace, the Manager and staff was AWESOME. I would dive with them any time.

Room Tip: If traveling with family or value sleep, Stay away from the Beach Club side.
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  • Stayed September 2012, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Jose T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasper, tn
Level Contributor
84 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed September 4, 2012

I went here for a day. We went snorkeling and got to use their facilities here. The staff was very accomidating and helpful. I loved how beautiful the grounds were and very clean!!! The beach was amazing! I didnt want to leave!!!

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Butterflyxoxoxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 4, 2012

i stayed 14 nights with all-inclusive package.the food was fair,the front beach room location great but the beach vendors were loud at times right 25 feet from my room portal.the music starting at 7am for breakfast playing loud hip pop/ rage music,the staff were really nice with great service.i will return to the resort in front of the most stoning coral reef ever that i had visited .

  • Stayed August 2012, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Duranchicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 23, 2012

Stayed 3 nights at Mayan Princess with all-inclusive package.

Very large and nice rooms (mini-condos with separate bedroom, living room, small kitchen area with fridge, stove, microwave, etc., huge terrace with gas grill and raised table for 4).

The food in the package was buffet style, good and basic but not out of this world nor gourmet for the most part. Drinks inlcuded in the package were also basic (nothing top shelf) which was fine and expected.

Overall, was several levels below compared to previous all-inclusive resort I stayed at in Punta Cana, Dominican Republic.

Worst part of hotel was the beds - hard - and pillows - even harder if that is possible.

Other thing that annoyed me a little was that they required 50% cash deposit (a local friend made my reservation for me) and when I arrived and asked to refund the 50% cash and put it all on credit card, they refused (even though I agreed to pay 3% extra to cover cc fees). That meant an extra trip to the ATM to be able to pay back the friend who made my reservations for me. Over all, didn't feel a lot of love on the customer service end of things.

  • Stayed August 2012, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Rick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 7, 2012

I spent four nights in this hotel all-inclusive, in a master suite with two bedrooms and a sofa bed (we were 6 in total). the place was nice, spacious, clean, and very comfortable.
the hotel is not too big, but the important thing is that the rooms are close to the beach!
And the staff were really nice and provide great service.

this hotel has its own restaurant, it does not share restaurant with henry morgan or other hotels (we mistakenly thought so). the food was surprisingly good for an all-inclusive, really not bad at all, and drinks were better than expected as well. they also include port royal beer, which is the better of the national beers.

I recommend this hotel even more than the infinity bay. At least during my stay it was less crowded and felt more exclusive.

Room Tip: master suite on second floor is very spacious and has two terraces.
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank RCandle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayan Princess Beach & Dive Resort

Property: Mayan Princess Beach & Dive Resort
Address: West Bay Beach, West Bay, Roatan, Honduras
Location: Honduras > Bay Islands > Roatan > West Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in West Bay
#5 Romantic Hotel in West Bay
#5 On the Beach Hotel in West Bay
#7 Family Hotel in West Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Mayan Princess Beach & Dive Resort 3*
Number of rooms: 60
Official Description (provided by the hotel):
An elegant Roatan resort on the island's best beach, Mayan Princess Beach Resort features waterfront hotel accommodations and service. Just steps from your luxurious condo, a white sand beach leads to sparkling turquoise waters, perfect for scuba diving Roatan's spectacular undersea gardens. Nominated for Honduras' Leading Hotel Award in 2007-2010, this Roatan beach resort offers a variety of vacation activities, first-class amenities, and beachfront restaurant. Welcome to paradise and comfortable relaxation in a tropical oasis. ... more   less 
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Also Known As:
Mayan Princess Beach Hotel West Bay
Hotel Mayan Princess Beach
Mayan Princess Beach & Dive Resort Roatan, Bay Islands, Honduras

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