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Reviewed September 4, 2007

We have stayed twice in this hotel and we have been extremely pleased both times. It is the best expression of a boutique hotel: small, independent, comfortable, very nicely decorated, personal, friendly...

Location and decoration are excellent, right on the sea, quiet, with wonderful views. They have been very brave with the decor (flowered wall paper in the rooms, something you don't come to expect in a hotel) and it worked: it is modern, elegant and at the same time you feel more in a home than in a hotel. They have a very nice lounge with a private terrace and sitting in any of these places with a drink in the afternoon is a real pleasure: if the weather is nice you have the sun illuminating the bay in front of you, if the weather is bad, seeing the storm coming from the sea behind the window can be spectacular. Although it is not in the center of Bilbao, but some 10 km away, there are less than 5 minutes walking to the subway station and the subway is cheap, modern and reliable, there is a n easy walk on the promenade to the center of the town (Las Arenas) and you will find plenty of shops, cafes and restaurants.

Apart from that, the staff is nice and competent. We wanted to change the reservation with the internet site we had use and found plenty of problems (could cancel but not modify!!), so we called the hotel directly and not only noted the change but contacted the original provider of the reservation themselves to change it with them. They are attentive and detail oriented and all in all, it contributes to make you feel relaxed and cared for.

We go to Bilbao regularly and will keep on going to the Embarcadero since the second good experience just confirmed the excellent first impression.

  • Stayed: August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank London-E-A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
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Stayed: September 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2018 via mobile
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Stayed: July 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2018
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Stayed: August 2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2018 via mobile
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Stayed: June 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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