We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Basil Fawlty lives” 3 of 5 bubbles
Review of Parkhotel Oberhofen

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Parkhotel Oberhofen
Certificate of Excellence
London, England
Level Contributor
141 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Basil Fawlty lives”
3 of 5 bubbles Reviewed October 6, 2009

I am saddened to have to write this review as there is so much good about this hotel. However, the welcome and service we received descended into farce by the time we left.
1st the good points: Good location above Lake Thun, with stunning mountain views. decent bedrooms, comfortable beds although singles are small. Superior rooms have excellent bathrooms. Inconsistencies in the bedrooms: singles have small TVs, doubles large screen TVs. Only English speaking station was CNN and no radio. Our room was missing a safe, although one had clearly been there at another time.

Good breaakfast.

Now for the bad points and our particular story: readers can judge if we were unlucky or the hotel simply had a few off days.

When we made the booking, done by phone, we agreed rates for our rooms which were below the hotel's rack rate but matched the best Internet rates. Two doubles and one single, all lake facing. We also negotiated one night's Half Board, the normal minimum being three. The latter was not confirmed in writing.

On arrival we were greeted by the owner, Doris Rufenacht. We mentioned the half board agreement and were promptyly told this was "impossible" and we had nothing in writing to prove it. Next we were told that the single lake view room would not be available on the 1st night but only on the other two. We said fine if we could get a discount on the single and were told this wasn't possible as the room rates were the same. All in all, 1st impressions not too great! We then booked dinner in the restaurant for 8.15 as they were very busy earlier on.

We arrived in the bar at 7.45 for a few drinks. The order wasa only taken at 8.40. Four of our party wanted the Cote de Boeuf which were told would take half an hour. We agreed to this, only to have the main course served at 10pm when the party were no longer that hungry. The food quality was good. We complained naturally att the length of time the meal had taken. Instead of graciously accepting this the owner was not at all apologetic and was defensive. One of our party is Swiss and afterwards discussed the problems with her and said we wanted some sort of compensation for the poor service. We agreed the owner would sleep on this overnight. After this we never saw here again. When it cane to paying the bill we brought up the question of comensation with the receptionist who was, of course, out of her depth, being failry new to the hotel. She called the co-owner, either the son or the husband of Frau Doris. He walked through the reception area, not even talking directly to us and said: "Call the Police". We were perfectly happy for the Police to come as we knew we were in the right on this matter. Eventually the Police appeared and heard the hotel's side of the story, then they heard our side (in English). They agreed this was not really a Police matter but told us they could negotiate on our behalf! The upshot was that we received 311 Swiss Franc reduction on the meal, or around £200!! The terrible thing was that the poor receptionist, who handled things very well, received no support from her boss who should have dealt with the matter himself! The hotel was clearly understaffed and visibly stressed. This could all have been avoided by the right attitude in the first instance and a more reasnbale approach by the hotel owner.

We would certainly return to the area, but would do everything we could to find an alternative hotel.

  • Stayed September 2009, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
8 Thank ashnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

88 reviews from our community

Traveler rating
    35
    41
    5
    4
    3
See reviews for
15
37
4
16
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Japanese first
  • Spanish first
  • Any
English first
Glenelg, Maryland
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed September 21, 2009

This hotel boasts a magnificent view of the Thuner See while being only minutes from downtown Thun. Broadband wireless internet works flawlessly. Restaurant food is delicious, though service is at a measured pace. Rooms tiny and impeccably clean.

  • Stayed September 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sfinniga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karlsruhe, Germany
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed July 13, 2008

We selected the hotel for a relaxing 3 days trip of two mid age couples, sort of silver honeymoons. Our choice was driven by the wish of getting cultivated ambience, nice sceneries and elaborate gastronomy. And our expectations were perfectly met at Parkhotel Oberhofen.

Reception services were smooth, efficient and customer oriented. We were given two neighboring appartments central to the top floor, one was the "Henry Thierry" room honouring the stay of the French top soccer scorer. This allowed us spending the late evenings together in the retracted balconies enjoying the unique and breathtaking views with a glass of wine (see photo).

The building was a perfectly maintained example of the early 1900s architecture with a spacious reading hall opening to the hotel park, an elegant stair house and bright corridors. The rooms did not offer too generous space, yet they were adequate for the large double bed (of excellent sleeping quality), the convient working desk and the luxory sized bathroom. Furnishings were top of the technology, such as a large digital TV screen and a great shower cell.

But this was all faded by the unique retracted, roofed balcony that extended over the full width of the appartments. This place deserved staying there outside all day and just having the warm Swiss Alps ambience flooding onto oneself. It is a scenary formed like a model landscape with remotely operated miniature railways trains in far background. You can watch high speed trains, InterCity and local trains passing along the opposite side of the Lake of Thun while being in a perfectly calm atmosphere. But helas, the sightseeing opportunities (such as the lakeside walks along medieval houses and palaces, mountain tours to mid sized peaks, and boat trips to sites like Spiez, Interlaken or even Brienz) are so tempting that you can hardly refrain from them.

The hotel offers a perfect breakfast buffet for the adequate start into an active day, including all kind of muesli and even selfmade wafers. Also the variety of egg and hot sausage dishes is good and should be adequate for transatlantic guests. The restaurant has been award with 14 GAULT MILLAU gastronomy marks.

A small spot on the faultless impression was the lower estimeen given in the restaurant to individual half pension guests as compared to the more rewarding business and meeting parties. This meant in our case having a table close to the bar and thus far off the scenary windows and being served by a not always perfectly acting service trainee. This drawback did not pose a major problem. Beyond all, the ambition shown by the personel was great, the attention of the head of the restaurant given to us was of the esteemed non-obstrusive Swiss character, and the food "impeccable".

In summary, this was a hotel stay serving all our expectations at top level. We must come back, but we shall do so only when we can spend more time to enjoy the marvels of the site.

  • Liked — Outstanding scenaries in distinguihed and relaxing ambience
  • Disliked — Interferences at restaurant with business groups
  • Stayed May 2008, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank Fireworks2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorchester, United Kingdom
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed December 26, 2007

Hotel is located in Oberhofen, a residential area about a 10 minute taxi ride or 15 minute bus ride from the town of Thun. It is located on a hill overlooking Lake Thun. You can walk down the hill to the bus stop and back uphill but you may need to rest a couple of times on the way up.

Rooms on the lake side have a breathtaking view of the Bernese Alps. Rooms on the other side have a view of a fabulous sunset. I would recommend paying the extra for the lake view as we did. There was a balcony but too cold to sit out in December. The room had good amenities and a good size bathroom

We cannot comment on the restaurant as we decided to eat in Thun however the buffet breakfast was a very good 'continental' breakfast.

Staff were all very friendly. When you check in the front desk staff take you to your room. If their 'bus' is available they will pick you up or take you back to Thun railway station. Only stayed there one night but very pleased with the hotel and location and we would stay there again. Don't miss a walk around the town of Thun.

  • Liked — The view !!
  • Disliked — Did not dislike anything
  • Stayed December 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ChessiePeake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Oberhofen am Thunersee
0.4 mi away
Hotel Restaurant Bellevue au Lac
2.2 mi away
Parkhotel Gunten
Parkhotel Gunten
#1 of 1 in Gunten
4.5 of 5 bubbles 88 reviews
2.6 mi away
Hotel & Restaurant Schlossberg
Show Prices
Show Prices
Show Prices
4.2 mi away
BEATUS Wellness- & Spa-Hotel
0.6 mi away
Hotel Schonbuhl
Hotel Schonbuhl
#2 of 2 in Hilterfingen
4.5 of 5 bubbles 46 reviews
1.4 mi away
Hotel Restaurant Chartreuse
Show Prices
Show Prices
Show Prices

Been to Parkhotel Oberhofen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Parkhotel Oberhofen

Property: Parkhotel Oberhofen
Address: Friedbuehlweg 36, Oberhofen am Thunersee 3653, Switzerland
Location: Switzerland > Canton of Bern > Oberhofen am Thunersee
Amenities:
Bar / Lounge Room Service Shuttle Bus service
Hotel Style:
Ranked #1 of 1 Hotels in Oberhofen am Thunersee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Parkhotel Oberhofen 4*
Number of rooms: 36
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia and Agoda so you can book your Parkhotel Oberhofen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Parkhotel Oberhofen Am Thunersee
Parkhotel Oberhofen Switzerland/Oberhofen Am Thunersee

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing