- Free Wifi
- Free Parking
My daughter spent hours reading the reviews of hotels in the York area before choosing Fairfield Manor and my wife and I are delighted with her selection,after we stayed there for two nights as a family party of four,earlier this week.
From the moment of arrival to our departure we experienced the true meaning of hotel hospitality exemplified by outstanding service,courtesy and comfort in this hotel of character.
We were impressed by the efficient and diligent staff who went to great lengths to ensure we enjoyed our brief stay and I would like to mention Chelsea at reception and Lauren and her team in the splendid restaurant,who particularly impressed with their friendly and professional attitude.
Our rooms were delightful,being spacious,spotlessly clean and providing excellent comfort with every amenity provided....including complimentary beverages,toiletries and even a morning newspaper!
The hotel manager, Mr.Kevin Mcdonald,was charming and welcoming when we met him casually, shortly after our arrival, and we felt that he expressed a genuine desire to ensure that guests at this hotel received service of the highest level.
The cuisine was both varied and excellent value,offering a wide choice and the service was quick and delivered in a friendly manner.
The spacious grounds are delightful and it is evident that there is more work to be done before
it reaches maturity.
We will certainly return to this lovely hotel when we next visit York and congratulate Kevin and his team on providing such an exemplary service....delivered with a smile.
Regards and thanks to you all
Thank you so much for your kind comments related to your recent stay at our hotel. We are are extremely pleased that you have enjoyed each and every aspect of your stay. Your invaluable feedback will be passed on to all the hardworking staff, and we look forward to your return to York in the near future.
After scouring the internet for many hours i decided on this hotel for a two night stay for myself,my husband and my parents.I could not have chosen any better.From the moment we checked in we were met with efficiency and politeness.How charming to be booked in by someone who actually took the time to genuinely inquire about our journey and our day so far,not as a well rehearsed spiel,but as someone who was actually interested.I work in customer services,i know a false smile when i see one!The hotel itself is charming,spotlessly clean with nice grounds and communal areas.Everyone we encountered was charming personified,we felt relaxed and at home immediately.The restaurant serves wonderful,well priced meals and the service is superb.Breakfast is a self serve affair and you have waiting staff serving your tea,coffee and toast.The hotel is located near to York city centre,do take advantage of the nearby park and ride as we did.The bathroom was spotless,with fluffy white towels and a good array of toiletries.The bedlinen was first class cotton with soft plump pillows and a wonderful mattress that ensured a good night's sleep.A special mention to Chlesea the receptionist who was wonderful.We will be back.
It is extremely rewarding to know that our guests are leaving satisfied. I am sure Chelsea with be really happy to read you comment and I have to agree with you, the team are very committed to providing a relaxed and friendly atmosphere. I am sure there are some occasions where we do not live up to this standard but your comments reassure us we are heading in the right direction.
Thank you for your lovely review and we do look forward to having you visit us again.
I booked Mercure in York, to meet up with an old flame, it does look impressive on the outside and probably booked it on the basis of this rather than the inside of the hotel. To be honest as others have mentioned it could do with a bit of a spruce up internally. The room itself seemed little different from what you would expect to get from a Travelodge, in fact I've certainly had larger rooms at Travelodge so for £150 a night I was expecting something a bit better room wise. The breakfast which we had to pay extra for, was reasonable and value for money. We had a bit of a problem with the access key card but this was resolved by the pleasant reception staff who were always helpful and polite. The hotel grounds are quite impressive and great if you like to watch rabbits and wildlife. I would certainly recommend this hotel and would quite happily return.
Thank you for your feedback. I appreciate the interior might not be to everyone's liking but we think it is in keeping with the style of the manor house. I was please that this did not have a negative influence on your stay and was glad to read that we delivered on most of your expectations. Our grounds do add value to the property and we are pleased that the wildlife has returned now that we have reclaimed the pond area, just need some rain to top up the water level but I am sure that comment will not be well received by most.
My wife and i booked in here for an overnight stay on a visit to York. We stayed on a midweek night as we normally find many hotels we stay at for a 'relaxing break' have wedding parties staying at weekends, which can be quite noisy.
We were really impressed with the hotel which was clean, and the staff from checking in at reception, in the bar and to the restaurant, were really pleasant and helpful. We had a room that was spacious and clean on the first floor. The food was really nice and they has a special 3 course (inc. drink) on the menu for a good price. The hotel is ideally located for York, and close to one of the park and rides and a small retail park up the ring road.
Would we recommend this hotel and stay again.....yes we definitely would.
I was really pleased to read that your stay with us met your expectations. Our team are a great asset to our hotel and I have to agree, the 3 course Tasty Meal offer is of exceptional value. The park and ride does add value too as finding parking in the city especially over the summer season is extremely challenging.
Thank you for your kind word of encouragement and we do hope you will visit us soon.
Stayed here for 1 night to attend a friend's funeral, had a very spacious room in the older part of the building but the floor boards were very creaky. Breakfast was very good and would stay there again.
Thank you for providing us with your positive feedback. I was pleased to read that the size of your room and the quality of the breakfast met your expectations. I would also like to pass on my condolences and do appreciate you taking the time to provide your feedback during this difficult period.