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Mercure York Fairfield Manor Hotel
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Reviews (1,202)
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All reviewspark and ridehungry horselovely hotelgood sizebuffet styleminute driverestaurant staffbar pricespublic areasdouble bedstaff on receptionboth morningscity centreone night staywould stay againprivilege roomtea and coffee making facilities
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An Accor traveler
Paphos, Cyprus
94
Reviewed February 19, 2013

  • Stayed: February 2013, traveled as a couple
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded February 20, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 17, 2013

just can,t fault this hotel, a little bit out of the way but the park and ride at £2.40 return is brilliant.my tip would be to book on there web page as you can get good deals on half board , or try booking.com .we stayed half board they were not the fastest at bringing the food, but it was superb . wood stay again no problem

Room Tip: ask for a room at the rear
  • Stayed: February 2013, traveled as a couple
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1  Thank bert1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded February 22, 2013

Dear Guest,

Thank you for taking the time in writing a review about the hotel. We are pleased that you have enjoyed your stay with us, and look forward to your return to York.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013 via mobile

Charming hotel, situated just outside York itself but near to Park &.Ride, which is best way to get into hotel.

we'd upgraded to a suite and after a false start - the sales team hadn't informed the hotel of the upgrade and what was included(!) - I have to say we were very happy with our stay. We were even treated to a bottle of bubbly to apologise for the mix up.

Restaurant food was lovely and the team there were friendly, helpful and efficient. Breakfast, self-service buffet, was also nice with lots of choice and variety.

The whole place was clean and welcoming. Special mention to Randall who is professional, seems completely unflappable and is a perfect ambassador for the company.

  • Stayed: February 2013
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1  Thank WaltonA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded February 17, 2013

Dear Guest,

We are extremely pleased that all your needs were accounted for during your recent stay with us, albeit with a false start. We endeavour to make every stay a memorable experience, and the entire team is completely focussed on delivering the best possible customer service to all of our guests. In addition, we would like to thank you for providing us with a review about your recent stay.

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Reviewed February 16, 2013 via mobile

Me and my partner visited this hotel for Valentine's week and it lived up to all of our expectancies. The room was very clean and spacious. Staff were friendly. Restaurant prices were expensive 20 pounds for a steak. Location of the hotel was perfect as the park and ride was just down the road. There was an affordable pub/restaurant down the roads as well. Would recommend this hotel.

  • Stayed: February 2013
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Thank Kirsty D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded February 16, 2013

Dear Guest,

Thank you for taking the time to write a review about your recent stay. It is extremely pleasing to hear that you have been impressed by the friendliness of the staff, and trust that you have enjoyed everything else the hotel had on offer.

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Reviewed February 10, 2013

Myself and my partner work all the time 6-7 days a week day and night, we needed a little break. When we booked This Hotel we didn't know what to expect as it looked out in the middle of know where, where as its not it's on the side of the road a very easy find. We never eat in the hotel restaurant but the smell was lovely and the menu looked lovely also, a little pricey but what do you expect in a hotel. The staff were very welcoming would do anything for you if they could. On the night we didn't bother leaving the hotel we just sat downstairs in the bar and had a few drinks the waiter brought them over for us kept on checking if we needed anything else or any more drinks. I work in a restaurant my self and have worked In a hotel before. The only 2 faults on the stay was on the Sunday morning I rang room service for some milk and the women on the phone wasn't too polite and replied when someone else comes In I will get you some, but on the leaflets you get in your room coffee and tea 24hours Along with other foods etc.... So why couldn't I have milk!!!! It wasn't the worst and 4 hours later when we checked out still no milk had arrived. Also the bed we had a double bed but it was 2 single mattresses which was a little let down. Apart from that we had an excellent stay and certainly will be returning at some point. Thanks to all of the staff wo were all really helpful. (208 was the room we stopped in)

  • Stayed: February 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Charlotte C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded February 12, 2013

Dear Guest,

Thank you for the kind comments regarding your recent stay. Needless to say, we always strive to attain the highest level of service when dealing with all our guests, and would like to assure you that we have addressed the only negative issue related to your stay, with the view of improving the level of service on offer to you. We are pleased that you enjoyed all the other aspects of your stay, and would like to express our gratitude to you for providing us with a review.

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