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“Amazing wedding Day”

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Mercure York Fairfield Manor Hotel
Ranked #1 of 2 Hotels in Skelton
York, United Kingdom
Level 4 Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Amazing wedding Day”
Reviewed August 14, 2012

Perfect venue. We had an amazing day on the 4th August 2012. The Team were caring and attentive. The Banqueting managers were just superb. Food was excellent, and service second to none. Lovely gardens and well presented throughout the hotel.

Rooms were great, clean and well presented. right up until leaving the hotel, the staff were there to assist us. exceeded my expectations in everyway. Fantastic!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel123190735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, August 18, 2012
Dear Guest,

The staff at the hotel have a passion for service that is second to none. Your positive comments will be forwarded on to everyone that was involved in making your day a special one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,097 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (202)
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 14, 2012

If you are looking for a decent hotel, thats not in the heart of the city, then the Mercure York would be a good choice. Its not too far from the city, located near a park and ride and about ten minutes away from the city. We found the hotel to be clean, quiet, very good value with very pleasant staff. Lots of parking. Lots of green outdoors which is good if you have kids. The breakfast was really good as well. They also provide toiletries which you wouldnt really expect. Has all the amenities you'd expect (except air conditioning). We would definitely go again with the kids.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DivaLaDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, August 17, 2012
Dear Guest,

We are mindful of the fact that the importance of providing top quality service to all our guests is of paramount importance. With this in mind, we would like to thank you for providing us with such a positive review, and trust that your return to York will be soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 10, 2012

What can I say, they need to work on the manners of the staff, the rooms had nice size but were not air conditionned, beds nice and quite firm but pillows were too smooth.
This place is a fare distance from the city centre, we got a taxi which is around £10, careful at what time you go into town as it can be very busy as traffic goes and can cost a bit.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 02Falcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, August 11, 2012
Dear Guest,

We value the feedback we receive from all our guests, whether positive or negative. The hotel has a philosophy of providing a high level of service to all our guests, and it is something we are extremely proud of. We would like to thank you for taking the time to write a review, and look forward to your return to York.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 10, 2012

Yes, the hotel had a great welcome, yes the service in the restaurant was brilliant, yes the room was lovely and YES I will definitely be back after I've told all my friends about it! Keep it up, brilliant stay thanks

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JamesnKristen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, August 11, 2012
Dear Guest,

Thank you so much for your positive comments. We look forward to your future return to York, and hope to provide you with the same level of service upon your return to our shores.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cwmbran, United Kingdom
Level 6 Contributor
252 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed August 6, 2012

We stayed here with my in-laws in 2 rooms on the first floor, for 3 nights. The hotel looks really impressive as you drive in, and is easy to find just off a main road. Rooms are a good size, bed was huge and comfortable. Bathroom was clean, nothing special, usual business class type hotel.
Good bits - so easy to get to York, Ripon, etc. Short drives, although parking in York isn't the best.
Breakfast is excellent. Service is excellent. Quality is excellent. Thoroughly enjoyed the cooked food and a really decent cup of tea!
Not so good - really noisy when there is a wedding. Not just the music but the guests spilling over into the bar area. They were rude, foul mouthed and really spoiled the quiet drink we had hoped for in the bar. It is a real shame that the staff did not try and at least ensure that the hotel guests were ok.
And the hotel really let themselves down on one thing, which might be a minor thing but it is still annoying. We ordered a newspaper which failed to turn up on the first morning. The receptionist checked our details and apologised, ensuring us that we would get a paper the next day. The next morning - still no paper. Went back to reception to be treated appallingly by the man on reception. Not a mention of a sorry, or we'll sort it out. Just a shrug and a 'I can't see it on the system'. To be honest this is a minor thing, and it wasn't a huge problem, but I do expect the staff to sort it out and I do think they could be polite and helpful - that young man was neither.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Loncat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, August 8, 2012
Dear Guest,

Thank you for providing us with your recent review. It is important for us to consistently drive customer service throughout our business, and your comments regarding your recent stay have been attended to. We would like to assure you that the concerns which have been raised are in isolation, and thank you for your positive comments regarding the service of the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 6, 2012

staff throughout hotels first class rooms really good size food first class on both evenings we stayed 4th 5th august we didnt tell staff it was our anniversary but they treated us as if they knew we had a problem with noise in first room told desk staff and they instantly sorted it and put us in room 301 which is excellent

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barry h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, August 8, 2012
Dear Guest,

We would like to extend our congratulations to you for celebrating your recent anniversary. In addition, we would like to thank you for providing us with positive feedback regarding your stay, and look forward to welcoming you back to York in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure York Fairfield Manor Hotel

Property: Mercure York Fairfield Manor Hotel
Address: Shipton Road, Skelton, York YO30 1XW, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York > Skelton
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Skelton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure York Fairfield Manor Hotel 4*
Number of rooms: 89
Reservation Options:
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Also Known As:
Ramada York Fairfield Manor
York Ramada
Mercure York Fairfield Manor Hotel England/Skelton, UK

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