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“a taxi ride”

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Mercure York Fairfield Manor Hotel
Ranked #1 of 2 Hotels in Skelton
London, United Kingdom
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“a taxi ride”
Reviewed August 10, 2012

What can I say, they need to work on the manners of the staff, the rooms had nice size but were not air conditionned, beds nice and quite firm but pillows were too smooth.
This place is a fare distance from the city centre, we got a taxi which is around £10, careful at what time you go into town as it can be very busy as traffic goes and can cost a bit.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 02Falcon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, August 11, 2012
Dear Guest,

We value the feedback we receive from all our guests, whether positive or negative. The hotel has a philosophy of providing a high level of service to all our guests, and it is something we are extremely proud of. We would like to thank you for taking the time to write a review, and look forward to your return to York.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 10, 2012

Yes, the hotel had a great welcome, yes the service in the restaurant was brilliant, yes the room was lovely and YES I will definitely be back after I've told all my friends about it! Keep it up, brilliant stay thanks

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JamesnKristen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, August 11, 2012
Dear Guest,

Thank you so much for your positive comments. We look forward to your future return to York, and hope to provide you with the same level of service upon your return to our shores.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cwmbran, United Kingdom
Level 6 Contributor
249 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed August 6, 2012

We stayed here with my in-laws in 2 rooms on the first floor, for 3 nights. The hotel looks really impressive as you drive in, and is easy to find just off a main road. Rooms are a good size, bed was huge and comfortable. Bathroom was clean, nothing special, usual business class type hotel.
Good bits - so easy to get to York, Ripon, etc. Short drives, although parking in York isn't the best.
Breakfast is excellent. Service is excellent. Quality is excellent. Thoroughly enjoyed the cooked food and a really decent cup of tea!
Not so good - really noisy when there is a wedding. Not just the music but the guests spilling over into the bar area. They were rude, foul mouthed and really spoiled the quiet drink we had hoped for in the bar. It is a real shame that the staff did not try and at least ensure that the hotel guests were ok.
And the hotel really let themselves down on one thing, which might be a minor thing but it is still annoying. We ordered a newspaper which failed to turn up on the first morning. The receptionist checked our details and apologised, ensuring us that we would get a paper the next day. The next morning - still no paper. Went back to reception to be treated appallingly by the man on reception. Not a mention of a sorry, or we'll sort it out. Just a shrug and a 'I can't see it on the system'. To be honest this is a minor thing, and it wasn't a huge problem, but I do expect the staff to sort it out and I do think they could be polite and helpful - that young man was neither.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Loncat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, August 8, 2012
Dear Guest,

Thank you for providing us with your recent review. It is important for us to consistently drive customer service throughout our business, and your comments regarding your recent stay have been attended to. We would like to assure you that the concerns which have been raised are in isolation, and thank you for your positive comments regarding the service of the hotel.
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Wigan, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 6, 2012

staff throughout hotels first class rooms really good size food first class on both evenings we stayed 4th 5th august we didnt tell staff it was our anniversary but they treated us as if they knew we had a problem with noise in first room told desk staff and they instantly sorted it and put us in room 301 which is excellent

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barry h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, August 8, 2012
Dear Guest,

We would like to extend our congratulations to you for celebrating your recent anniversary. In addition, we would like to thank you for providing us with positive feedback regarding your stay, and look forward to welcoming you back to York in the future.
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Liverpool, United Kingdom
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 5, 2012

We recently stayed here for 3 nights. Our room was extremely comfortable and clean with a good view. We particularly enjoyed watching the wild rabbits in the hotel grounds. Great breakfast with plenty of choice. All staff friendly and helpful. Lots of parking and the local park and ride for York only a few minutes from this hotel.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hayestaylor12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, August 6, 2012
Dear Guest,

Our hotel is extremely passionate about the service we provide to all our guests. We are even more passionate about caring for the environment and the surrounding wildlife, and we appreciate the fact that you found the rabbits very charming.
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Wigan, United Kingdom
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 4, 2012 via mobile

On arrival we were met by pleasant staff who looked at upgrading us as they knew it was my birthday but to no avail.the room we were in was lovely and clean.The reception staff booked and paid for a return taxi alas part of the deal and we were also given a free lottery ticket for the euro millions which we won a considerable amount of money on so thank you.We had a 3course meal at night and buffet breakfast in the morning and the food was outstanding.An all round good experience

Stayed August 2012, traveled as a couple
Helpful?
Thank bri4dawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, August 6, 2012
Dear Guest,

We would like to extend our congratulations to you for your recent birthday celebration. Moreover, we are more than ecstatic with the news of you winning a considerable amount of money with your lottery ticket, which is one of the great deals the hotel has on offer. We look forward to your future return to York, and we sincerely hope lightning strikes twice.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure York Fairfield Manor Hotel

Property: Mercure York Fairfield Manor Hotel
Address: Shipton Road, Skelton, York YO30 1XW, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York > Skelton
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Skelton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure York Fairfield Manor Hotel 4*
Number of rooms: 89
Reservation Options:
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Also Known As:
Ramada York Fairfield Manor
York Ramada
Mercure York Fairfield Manor Hotel England/Skelton, UK

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