A very mixed experience for us at this alleged 5 star establishment. The room (Piggly Wiggly) was amazing. The bath as luxurious as the pictures led us to believe, with great water pressure so it filled up quick and created lots of bubbles. Beautiful decor, fabulous 7ft bed which was the most comfortable I have ever slept in.
Now for the bits that weren’t so great.
Firstly, the lack of flexibility around check in. There were couples arriving between 1430 and 1450 asking to check in. Each were told, no it’s 1500. Most establishments offer a little bit of flexibility with checking in. If the room is ready what is the harm in a few minutes? This also applies at dinner in the evening. Table booked for 8pm, we went through 10 minutes earlier (actually to avoid a very loud family with young children who felt it acceptable for the whole bar to listen to what ever they were looking at on their devices) - to be told the table wasn’t ready until 8. Really?? The restaurant wasn’t full and I just felt that both of these experiences were stuffy, totally unwelcoming and impolite to be honest. The whole place had an air of superiority, which didn’t help the atmosphere.
The music through out the bar and restaurant was very strange, and also loud. So much so in the corner of the bar next to the fire, my partner and I could barely hear each other.
The most disappointing part of our stay was the food. I have had a more enjoyable meal from cafes. Not what I expected at all. We had ordered Chateaubriand, and it was one of the least memorable meals I’ve ever had. Presentation was awful, 2 pots of a few salad leaves and I had ordered triple cooked chips. Firstly they were clearly frozen chips, and when they say triple cooked believe me they were so triple cooked that I couldn’t get a fork into them.
I mentioned it to the waiter who commented “yeah with the chips, they’re either really really good or they’re not” - ???? It isn’t my style to make a fuss in a restaurant, I wish I’d sent the whole lot back to be honest. We ate the Chateaubriand and vowed not to return.
Very disappointing, I wouldn’t recommend as I thought the overall experience was poor value for money, we have stayed in some really nice places for half of the price and had meals that were incredible and service to match.
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