February 15th 2014.
Ourselves and 2 other couples had made reservations a couple of weeks previous to this date and were looking forward to a delicious dinner out at the Manitoulin Hotel & Conference Centre.
One of the couples in our little group had arrived ahead of us and were enjoying a before dinner cocktail. The rest of us thought this was a fabulous idea and after a very long time the waitress made an appearance at our table and took the drink order. Four Caesars! Not too difficult. It took long enough to produce these drinks that we considered ordering seconds as soon as the first ones showed up in order not to suffer a lapse.
Sorry, did I say produce these cocktails? I meant to say pour them out of a bottle and into a glass!
When the drinks did show up the waitress inquired about out dinner selections.
The food order was as follows:
1 Bison burger platter
3 orders of Primerib. Rare, medium rare and medium.
1 order of Tortillini
1 order of New York Strip Loin
Appetizers were also ordered: Tiger Shrimp and Brushetta
While we waited for the food we chatted and had a few laughs. Our second round of bottled Caesars showed up but now we didn't get the lovely lemon/olive garnish that came with the first round.(must have been an introductory special)
Now the night starts to fall apart.
The first one thing to come out of the kitchen is our salads.
When I inquired about the appetizers the sous chef had no clue what I was talking about but tried to tell us the salads were the appetizers.
Next out of the kitchen was the Tortillini and the Prime Rib orders.
The Tortillini was hot and looked very appetizing.
The Primerib was just placed in front of us with no inquiry about who had ordered the rare or medium or medium rare. These cuts of meat were also covered in gravy, which no one had ordered and it was impossible to check for doneness.
While cutting the potato that was with my meal I noticed no steam coming off the potato so I checked and they were cold. Not room temperature. COLD! And the same condition applied to the meat and the vegetable.
At this point we asked the server about getting our meals reheated.NO Problem.
She grabbed our plates,stacked them on top of each other and assured us new portions would be coming.
Another inquiry about the appetizers revealed that they had no shrimp. They must have thought we would forget about ordering these.
Now if I your keeping track, 6 people have ordered food. 4 have been served. No appetizers have made it to the table and only 1 dish was satisfactory.
At this point the server returns from the kitchen and informs us that the grill has been shut off and we can not be served any food at all.
Now I want to talk to Chef Stewart but he is not available, nor is a Hotel Manager.
We were assured that we would not have to pay for any services received due to all the errors.
We will not be going back except to chat with Chef Stewart. I think he should be aware of what goes on when he is not there.
Our little dinner gang consisted of 5 people whom are in constant contact with the public. It is to bad we cannothave anything good to say about this establishment.
- Official Description (provided by the hotel):
- The Manitoulin Hotel & Conference Centre is a new and unique property located on the North Channel of Lake Huron on beautiful Manitoulin Island, Ontario, Canada. The hotel features 48 traditional guest rooms, 4 suites, and 7 wheelchair accessible rooms/business suites. With the 5,600 square foot ‘Three Fires Confederacy Ballroom’, the Manitoulin Hotel & Conference Centre is capable of hosting group tours, motor coach and bus tours, business meetings, seminars, workshops, weddings, conferences and just about any type of activity. The hotel design was inspired by the beauty and history of the First Nations people of the Manitoulin Island region, visitors can find cultural significance throughout the entire property. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda and Priceline so you can book your Manitoulin Hotel & Conference Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Manitoulin Hotel & Conference Centre Little Current, Ontario - Manitoulin Island