We had a really bad experience with this establishment and would absolutely advise against staying here. We paid $30 each for 5 people to get dropped off and picked up from the 42 traverse. The Manager was extremely casual about how long it would take to complete the track and didnt mention anything about what might happen if we missed the pickup or any extra costs and gave us 6 hours to get to the pick up point. We had not done the track before and trusted that the manager knew what was an acceptable amount of time to complete the track.
On the ride we had some technical problems with the bikes and a few minor crashes and ended up reaching the pick up point just half an hour later than the allotted time. We arrived to find that the bus had not waited for us and then had to wait 3 hours to get picked up again. While waiting we talked to some of the locals and found that this place had a terrible reputation within the tongariro community. When we arrived back to the lodge we found that the manager had already charged us all for another bus ride to my credit card without any permission or without any discussion.
His attitude was extremely rude and arrogant. We later read on the howards lodge website that the track usually takes 6 to 8 hours to complete, so the manager had only given us the minimum amount of time to do it. This manager will rip you off, find alternate accommodation in National Park.
- Official Description (provided by the hotel):
- Discover the secrets of the volcanic plateau. Walk the legendary Tongariro Alpine Crossing. Bike the popular 42 Traverse track. Canoe the wilderness of the Whanganui River. Ski the slopes of Mt Ruapehu. Howard's Lodge is the ultimate start for all outdoor adventure in Tongariro National Park, Ruapehu Skifields and Whanganui National Park. The lodge offers a broad variety of accommodation ranging from budget rooms to en-suite rooms. Daily transport to the Tongariro Alpine Crossing and the 42 Traverse Mountain bike track, Rental of ski equipment, tramping boots and walking poles and mountain bikes. Enjoy a fantastic summer experience or an exhilarating winter getaway; we have just what you need. ... more less
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