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“Appalling customer service”
3 of 5 bubbles Review of Hotel Glocknerhof

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Hotel Glocknerhof
Dublin
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Appalling customer service”
3 of 5 bubbles Reviewed September 2, 2013

During a two night stay in this hotel I was subject the most appalling customer service I have ever experienced at any hotel. In brief: the tap in the bathroom was damaged when I checked in (it was no longer fixed securely to the wash basin), however as it could still be used I didn't bother to complain to the staff. On the morning I checked out I was absolutely disgusted by the manner in which the woman at reception (I believe she may have been the owner) blatantly accused me of having broken the tap. She insinuated that as I hadn't reported it that I must have caused the damage. She even tried to add the repairs costs to my bill. She was extremely discourteous and rude in how she spoke to me.

There are many other hotels in Pörstchach, I would advise my fellow trip advisor readers to choose another hotel where the management know how to treat their guests courteously and do not make unfounded accusations against their customers or try pass off maintenance costs onto the customer.


Other notes on the hotel:

Rooms: sparsely furnished, clean and basic
Beds : mattresses very hard. Bed linen had seen better days.
Towels : seemed very old and rough (almost like sand paper)
Noise: rooms near the lift were loud - the lift itself is old and makes lots of noise when it's in use.
TV: an out-dated small set mounted on the wall. Picture was jumpy and of poor quality (only German language channels available).
Breakfast: good quality and good selection for the hotel category (continental style only).
Parking: is included but limited to approx 8 -10 spaces
Wifi: only available on the ground floor

Room Tip: Avoid rooms near the lift. The lift (installed in the 1970's) can be very loud when in use.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PDR80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9 reviews from our community

Traveler rating
    2
    2
    4
    1
    0
See reviews for
1
6
Solo
0
Business
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Stoke-on-Trent, England, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed July 24, 2013

Really great central location, reasonable rates, very helpful staff and wonderfully comfortable beds. Nice cool rooms, great showers and understanding owners who didn't mind the mess we made. We ate there most days and the food was simple and reasonably priced, the goulash soup was excellent and really cheap. Free wi-fi in the resteraunt, pity it didn't work in the rooms and shame that the bar didn't stay open later but to be honest we were busy having fun elsewhere.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo_Sykes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Glocknerhof

Property: Hotel Glocknerhof
Address: Portschach am Worther See, Austria
Location: Austria > Austrian Alps > Carinthia > Portschach am Worther See
Hotel Style:
Ranked #12 of 13 Hotels in Portschach am Worther See
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Glocknerhof 3*
Number of rooms: 40
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