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1 - 6 of 238 reviews
Reviewed December 11, 2019

I must say it was much better than we could imagine.
It was in an isolated location 200 metres from a beautiful beach, taxi's were available from reception so you weren't trapped and the nearest town Sozopol was only 8km away, there were also plenty of other trips you could take by taxi or through the rep I would recommend Nessebur it was about 1hour away by taxi.
There was plenty of activities going on around the complex but nothing at the pelican you had to go down on the beach by the activity pool to join in and the evening entertainment was at the amphitheatre which is about 10 minute walk away.
Food was good and there was a vast selection to choose. The restaurant was nice though the air conditioning was poor though there were tables outside if you could get one.
The rooms were spacious and very clean with sheets changed twice a week. The bathrooms were of a good size with clean towels daily. There was also no need for beach towels as clean towels were provided at the towel booths.
The hotel public areas were well kept though This was our first holiday to Bulgaria and I would recommend this hotel and Bulgaria we would certainly go again as is it so cheap

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
1  Thank redjoe3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed December 11, 2019

The Pelican hotel was delightful, smaller than the other hotels on the complex but we really enjoyed our stay there.
Not very good for people with small babies or disabled as there are quite a few steps to deal with!
The food did get a bit boring at the end of the fortnight but we noticed people coming over from the 5 star royal Marina Hotel as the Pelican had much better choice, oh and the cakes were excellent.
There is no entertainment at the Pelican but you only have to walk down to the amphitheatre 10 Min's away were after the show there are discos and we even had a beach party one night.
All in all col73
The Pelican hotel was delightful, smaller than the other hotels on the complex but we really enjoyed our stay there.
Not very good for people with small babies or disabled as there are quite a few steps to deal with!
The food did get a bit boring at the end of the fortnight but we noticed people coming over from the 5 star royal Marina Hotel as the Pelican had much better choice, oh and the cakes were excellent.
There is no entertainment at the Pelican but you only have to walk down to the amphitheatre 10 Min's away were after the show there are discos and we even had a beach party one night.
All in all a really excellent holiday and wouldn't hesitate to go back.

Date of stay: June 2019
    • Value
    • Cleanliness
    • Service
Thank dogaru73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed December 4, 2019

come back after spending a week there and it was hands down the worst holiday experience we have ever had. So many problems to go over but the biggest one was how rude the staff were. No customer care whatsoever, not willing to help anyone and literally would moan if you asked for any assistance. Our air conditioning wouldn’t work and it turns out every other guests that were staying were having the same problem. After speaking to other guests, the reception staff had been telling everyone different stories from an engineer will be out to they have turned the air conditioning off throughout the hotel as it was getting ready to close for the season?!?! We had an engineer out to look at ours and the reception staff contacted us to say he will ‘get a part’ for the air con the following day to fix the problem. Turns out this was a lie and they just told us that to please us at the time. The hotel has a big splash park connected to it and this was one of the reasons we booked here as we have 2 boys. Now imagine the disappointment to find out ( off other guests not the hotel staff) that it was closed, again as they were ‘getting ready to close for the season’. This was not advertised on the website and if it was we would of never booked there. All other families were complaining about this and all the staff would say is ‘well you now know to not book at this time again’! This isn’t exaggerated in any way believe me, these are there actual quotes. Despite it being an ‘all inclusive’ holiday’ a lot of the bars and pools were closed, if you have young ones in a pram then be prepared to carry it up and down stairs to get to the restaurant and pool as there are no ramps. We booked it with first choice and we (along with everyone else that were staying there) complained to the TUI rep and her response was that first choice shouldn’t be selling it as they always have complaints!!!! Not really helpful to us after we had paid a lot to go there. She then went to say that the staff there are underpaid that’s why they are miserable. Our youngest baby has allergy to dairy and my wife who breast feeds him has obviously cut out dairy so he doesn’t have a reaction. They put out allergen advice for the food that they put out, however they put out a pastry that had a symbol that it contained just gluten. My wife had it and my baby son had a severe reaction as it turns out it contained dairy. First choice are currently dealing with our complaints and they are seriously considering not using the hotel again. The rooms were dated and not clean, no sheet on the bed when we arrived and urine on the toilet seat. We obviously asked for a maid to come up and put a clean sheet on the bed and to clean the toilet and her response was ‘tomorrow as it’s to late in the night’ we were gobsmacked and demanded that she cleaned it which she eventually did. everyone who we spoke to that were staying at the hotel said they were taking it further to ensure the hotel isn’t advertised through first choice again as there experience was as bad as ours. There are so many more issues but I think I’ve ranted enough. Hope you all take the time to read this before you think of booking this hotel.

Date of stay: September 2019
Trip type: Traveled with family
2  Thank 877dinoh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 11, 2019

To be absolutely honest, it was the best holiday we have ever had. On arrival our cases were taken to our room whilst we ate and had a drink. Throughout our stay (we opted to stay for the full 2 weeks) the staff were brilliant, ever so courteous and friendly. As for the facilities, the resort is a little bit isolated but there is entertainment every evening for the young and not so young and the beach is only a 5-10 minutes or so walk from the hotels and the village complex.
There are 2 main hotel blocks within the site,plus apartments that are situated near the main hotel blocks.Our group were situated in the Pelican itself and the adjoining apartments and no complaints could be made about the rooms whatsoever.Linen and towels were changed daily. Taxis are readily available however if you want to venture out,the fares being negotiable but always very cheap compared to UK taxi fares.As we fell into the older category we were quite content to stay by the pool all day imbibing the excellent local spirits and beer!
To sum up....it was as near perfect as we could have wished for,here's hoping for another visit to the Pelican in the not too distant future.

Date of stay: June 2019
    • Value
    • Location
    • Service
Thank stevenszymor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 29, 2019

The main reason we booked this hotel was because of its alleged suitability for families.
We came here in a large group of friends and family, and they were flexible in terms of rooms and the number of people in each room.
The location and food was brilliant, with the beach being ever so close and the food varying.
The entertainment wasn't really needed for us as we travelled in a group, and sat by the pool talking and such.
The hotel was a very nice place and had a fresh and open air about it.
We would definitely return back.

Date of stay: June 2019
    • Value
    • Rooms
    • Service
Thank sophiebulck
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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