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2 - 7 of 238 reviews
Reviewed December 11, 2019

The Pelican hotel was delightful, smaller than the other hotels on the complex but we really enjoyed our stay there.
Not very good for people with small babies or disabled as there are quite a few steps to deal with!
The food did get a bit boring at the end of the fortnight but we noticed people coming over from the 5 star royal Marina Hotel as the Pelican had much better choice, oh and the cakes were excellent.
There is no entertainment at the Pelican but you only have to walk down to the amphitheatre 10 Min's away were after the show there are discos and we even had a beach party one night.
All in all col73
The Pelican hotel was delightful, smaller than the other hotels on the complex but we really enjoyed our stay there.
Not very good for people with small babies or disabled as there are quite a few steps to deal with!
The food did get a bit boring at the end of the fortnight but we noticed people coming over from the 5 star royal Marina Hotel as the Pelican had much better choice, oh and the cakes were excellent.
There is no entertainment at the Pelican but you only have to walk down to the amphitheatre 10 Min's away were after the show there are discos and we even had a beach party one night.
All in all a really excellent holiday and wouldn't hesitate to go back.

Date of stay: June 2019
    • Value
    • Cleanliness
    • Service
Thank dogaru73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed December 4, 2019

come back after spending a week there and it was hands down the worst holiday experience we have ever had. So many problems to go over but the biggest one was how rude the staff were. No customer care whatsoever, not willing to help anyone and literally would moan if you asked for any assistance. Our air conditioning wouldn’t work and it turns out every other guests that were staying were having the same problem. After speaking to other guests, the reception staff had been telling everyone different stories from an engineer will be out to they have turned the air conditioning off throughout the hotel as it was getting ready to close for the season?!?! We had an engineer out to look at ours and the reception staff contacted us to say he will ‘get a part’ for the air con the following day to fix the problem. Turns out this was a lie and they just told us that to please us at the time. The hotel has a big splash park connected to it and this was one of the reasons we booked here as we have 2 boys. Now imagine the disappointment to find out ( off other guests not the hotel staff) that it was closed, again as they were ‘getting ready to close for the season’. This was not advertised on the website and if it was we would of never booked there. All other families were complaining about this and all the staff would say is ‘well you now know to not book at this time again’! This isn’t exaggerated in any way believe me, these are there actual quotes. Despite it being an ‘all inclusive’ holiday’ a lot of the bars and pools were closed, if you have young ones in a pram then be prepared to carry it up and down stairs to get to the restaurant and pool as there are no ramps. We booked it with first choice and we (along with everyone else that were staying there) complained to the TUI rep and her response was that first choice shouldn’t be selling it as they always have complaints!!!! Not really helpful to us after we had paid a lot to go there. She then went to say that the staff there are underpaid that’s why they are miserable. Our youngest baby has allergy to dairy and my wife who breast feeds him has obviously cut out dairy so he doesn’t have a reaction. They put out allergen advice for the food that they put out, however they put out a pastry that had a symbol that it contained just gluten. My wife had it and my baby son had a severe reaction as it turns out it contained dairy. First choice are currently dealing with our complaints and they are seriously considering not using the hotel again. The rooms were dated and not clean, no sheet on the bed when we arrived and urine on the toilet seat. We obviously asked for a maid to come up and put a clean sheet on the bed and to clean the toilet and her response was ‘tomorrow as it’s to late in the night’ we were gobsmacked and demanded that she cleaned it which she eventually did. everyone who we spoke to that were staying at the hotel said they were taking it further to ensure the hotel isn’t advertised through first choice again as there experience was as bad as ours. There are so many more issues but I think I’ve ranted enough. Hope you all take the time to read this before you think of booking this hotel.

Date of stay: September 2019
Trip type: Traveled with family
2  Thank 877dinoh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 11, 2019

To be absolutely honest, it was the best holiday we have ever had. On arrival our cases were taken to our room whilst we ate and had a drink. Throughout our stay (we opted to stay for the full 2 weeks) the staff were brilliant, ever so courteous and friendly. As for the facilities, the resort is a little bit isolated but there is entertainment every evening for the young and not so young and the beach is only a 5-10 minutes or so walk from the hotels and the village complex.
There are 2 main hotel blocks within the site,plus apartments that are situated near the main hotel blocks.Our group were situated in the Pelican itself and the adjoining apartments and no complaints could be made about the rooms whatsoever.Linen and towels were changed daily. Taxis are readily available however if you want to venture out,the fares being negotiable but always very cheap compared to UK taxi fares.As we fell into the older category we were quite content to stay by the pool all day imbibing the excellent local spirits and beer!
To sum up....it was as near perfect as we could have wished for,here's hoping for another visit to the Pelican in the not too distant future.

Date of stay: June 2019
    • Value
    • Location
    • Service
Thank stevenszymor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 29, 2019

The main reason we booked this hotel was because of its alleged suitability for families.
We came here in a large group of friends and family, and they were flexible in terms of rooms and the number of people in each room.
The location and food was brilliant, with the beach being ever so close and the food varying.
The entertainment wasn't really needed for us as we travelled in a group, and sat by the pool talking and such.
The hotel was a very nice place and had a fresh and open air about it.
We would definitely return back.

Date of stay: June 2019
    • Value
    • Rooms
    • Service
Thank sophiebulck
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed October 24, 2019

Fantastic time, superb hotel, friendly staff and wonderful food. Read some awful reports before we left, totally unfounded sometimes we think English people are expecting English food if so they should stay home. Must try the italian but wear loose clothes, plenty of courses to try. Good standards of cleanliness. We would highly recommend this hotel and area of Bulgaria if you are looking for peace and relaxaton. Pelican Hotel was a clean and friendly establishment with close proximity to the beautiful beach and its numerous activities--found this a perfect holiday to "re-charge the batteries”.

Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
Thank LesleyW2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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