We booked our villas in advance online, for 2 large families. Previous to this a family member stayed in a suite in the hotel a few months ago and had a good experience, hence recommended this place. When we got there we were first impressed with the clean lobby, touristy and Mexican themed outside facade, and there was a fantastic view of the pool and ocean beyond, from the hotel lobby. But our initial first impression quickly became sour with the receptionist informing us that none of our booked villas were available. Apparently they overbooked and now cannot provide us with our promised reservation. After several long fruitless negotiations, we were able to find a helpful soul, Mr. Nour. With his help the reservations were able to find us at least one vacant villa but for the other family, only a hotel room. Mr. Nur was very polite and apologetic for the inconvenience and promised to help us out of our predicament. After a few hours of resigning to our fate, with his help and several phone calls was able to scrounge another vacant villa for the other family in our party! However the two villas were very far apart from each other. We didn't mind, after waiting so long, after all at least there was some positive news. So we went to the villas , and found them quite spacious. Two bedrooms upstairs with individual bath and showers, cleaned and ready. Downstairs there was a sofa set and chairs plus full dining room and kitchen, plus opening to the back patio with swimming pool and patio set. I went to search for some coffee mugs in the kitchen to make myself a cup of coffee but to my dismay found no electricity in the entire villa. The hotel apparently had a power outtage and had a backup generator which supplied the main hotel but not the villas. It was getting dark soon and we summoned for help. The bellboys promptly arrived with emergency lanterns . Power came after about 30 minutes and for the rest of our stay we had no further power issues. I noted that the 2 mugs which were in the coffee tray were unwashed, with gross signs of dried coffee and sugar in them. Our relatives in the nearby hotel room also found the same thing, unwashed coffee mugs. and no coffee , just some tea bags and sugar packets. To be fair though, their bedrooms however were well made and very clean. Our bedrooms were also very tidy and clean with fresh linens and fresh pillows. The bathrooms were excellent and sanitized and well stocked with shampoo , lotion and soap. Inroom safe and spacious closets. Large modern flat screen LCD TV. The refrigerators were cleaned and sanitized. The kitchen counters however, and the floors needed some wiping and mopping. The bellboys came right away with brooms and extra towels after awhile and were very apologetic. Although it seems like some of the staff were not very efficient, they were willing to make up for the shortcomings that we found. Throughout our stay they made our vacation feel special, and after the daily morning housekeeping, they even made artistic figures out of bath towels , shaped into swans, and alligators sprinkled with fresh flower petals every morning . The buffet breakfast was good. They however closed the buffet at exactly 10 am sharp. They had yogurt, different cheeses, to order scrambled eggs bar, and feta cheese with fooul , tahini and hummus, some bologna, cereal, milk, olives, and variety of breakfast pastries. The variety of food was decent, and to be honest we were more than satisfied. The dinners were good, choice of fish, beef, chicken, and veggies, with rice and bread. All foods were labelled. But you could not have free water unless you brought a bottle to dinner yourself. I think you might have to order it too. There was free tea and coffee , juice, but at breakfast only. THe restaurant was always packed, with people and tables were well maintained, linens and utensils were clean. The dishes and glassware in the restaurant were clean. There was a kids entertainment show in the ballroom next door , geared for the 2-10 crowd. The villa had pools which were cleaned daily but it was not heated. We came in December so we did not swim there except in the main pool which was heated and clean. They had electronic ride on vehicles for toddlers for rent as well as an inflatable ball where one can pay to spend a few minutes inside, rolling in the ball like a hamster on the pool water. Seaside there were plenty of lounges, table tennis room, and beautiful garden landscaping. Beach view was lovely and restful. You get a ticket for 4 fresh beach towels, and get new ones in return if you bring the old ones back. Poolside the pool was also fun to stay in. Carribean music and funfilled party atmosphere thanks to energetic young staff. Overall, our first impressions were not good, but the immediate willingness of the staff to make up for the small mistakes, made up for it, and we were overall very satisfied with our 3 day stay in this resort. In the future though I fell the online hotel overbooking should be avoided because this was the part of our stay that frustrated us the most, to arrive and not find our reservations, but lucky for us it was fixed on time and our vacation was not spoiled. Thanks again to everyone and special mention to Mr. Nour who came to our rescue after the first few frustrating moments.
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- Also Known As:
- Cancun Beach Hotel Ain Sukhna
- Cancun Sokhna Beach Resort Managed By Accorhotels Egypt/Ain Sukhna