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Reviews (1,425)
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All reviewsprivate poolanimation teamnice hotelspecial thanksnice tripkids clubhouse keepingsea viewgreat vacationclean roomsnice foodenjoyed my stayroom serviceopen buffetfood qualitywater sportsbreakfast and dinner
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Reviewed November 14, 2013

we have reserved 3 days for our stay in Ein El SOKHNA, so we reserved a villa with private pool.
we found that the villa was located far from the beach at the end of the resort near the gates.
for the cleanliness of the villa it was the worst as we found mold on the coffee pot with unbearable odour and when we throw it in the basket we found that the servants returned it back to the kitchen without even cleaning it as well as the pool was not clean at all.
for the food it was very bad no variety in food, very bad taste, flies were flying over the food, no beverage were served in breakfast nor dinner.
i don't recommend this place for any one you won't enjoy your stay.

  • Stayed: November 2013, traveled with family
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Thank Maha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser Y, General Manager at Cancun Sokhna Resort, responded to this reviewResponded November 18, 2013

Dear Mrs. Maha
Thank you very much for your feedback.
I would like to take this opportunity to apologize for the inconveniences you experienced during your stay at Cancun Beach Resort.
We appreciate that you took the time to share your valued feedback here on Trip Advisor which gives us the opportunity to monitor and continuously improve our services.
I can assure you that we will take proper action steps to ensure that our associates will be able to respond to such an incident about the cleanliness quality and the theft case you had experienced during your short stay which does not indicate the honesty level and quality standard and service of PWHR, an immediate operational investigation had been taken place accordingly with all the involved associates.
We are looking forward to invite you and your family during your next stay with free upgrade to suite in the main building in addition to free invitation to try our Mexican Restaurant as a sort of compensation to be enable to show you the real professional act and attitude of our associates.
If you have any further questions, please do not hesitate to contact me at any time. Simply send an email to moatazomar@amer-group.com

With kind regards…………..
Ibrahim Asfour
Hotel Manager
Cancun Beach Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

I stayed with my family in Cancun it was a very nice vacation the weather was wonderful with breathtaking view to the red sea in our villa was nice and very clean private swimming pool and our villa was very nice and clean with good location not far to the restaurant breakfast was good
dinner according to the price not bad but I recommended Mexican restaurant in dinner excellent
reception staff very friendly and make us happy swimming pool very nice and clean also the staff in pool and beach very nice animation and Kitchen staff and the Exe Chef Ghazi Very nice and big Kiss for him but I am looking to get quiet vacation i recommended cancun hotel for wonderful vacation more than any hotel in this area thank you for every bady

  • Stayed: November 2013, traveled with family
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1  Thank saad s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2013

good room far from beach good pool average check in service very bad food very expensive hotel some activities found in the beach banana boat ping pong billiardo the beach need a water shoe cause lot of stones in the water

  • Stayed: October 2013, traveled with family
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Thank Ahmed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2013

I would recommend this hotel for families or couples. It was lovely, very safe and lots to do, staff were great and food was lovely,especially the Mexican restaurant. The villas are beautiful and very

comfortable to stay and relax we in. We had a lovely family holiday here, we would go again.

Room Tip: The villas are excellent to stay in, spacious and your own garden, plus lovely bedrooms with ensuite.
  • Stayed: October 2013, traveled with family
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1  Thank Rachel g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2013

I have booked few days in cancun,without even knowing anything about the hotel except the good reviews about the resort,but I went there I have enjoyed my time with my little family.I was really happy and relaxed in there.starting with the staff are really friendly and helpful.the atmosphere is wonderful,based on my experience with hotels I would mark it 10 over 10.it is suitable for all ages... I would recommend the resort for however wants to have peace of mind and nice family time.huge respect to all the staff starting with the front office,f.b and the house keeping,you all were great.thanks for making my holiday.

  • Stayed: October 2013, traveled with family
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2  Thank moataaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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