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Reviewed November 4, 2013

I stayed with my family in Cancun it was a very nice vacation the weather was wonderful with breathtaking view to the red sea in our villa was nice and very clean private swimming pool and our villa was very nice and clean with good location not far to the restaurant breakfast was good
dinner according to the price not bad but I recommended Mexican restaurant in dinner excellent
reception staff very friendly and make us happy swimming pool very nice and clean also the staff in pool and beach very nice animation and entertainment poor but I am looking to get quiet vacation i recommended cancun hotel for wonderful vacation more than any hotel in this area

  • Stayed: November 2013, traveled with family
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3  Thank Fahed r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2013

The cancun hotel staff are so professional , able to Handel situation even it's the last minute , really work to make you feel comfortable and happy , we had a horrible day due to the trip and the bus got broken down .. When we arrived even without checking in they welcomed us for lunch took our bags and checked us in .. That all happen for a group of 21 person and we just informed them yesterday .. Really they are great .. The place also is magical you can chill out just when you see the joyful painting color the pool and listing to the Latino music . Also I will recommend the Mexican restaurant la fiesta .. They have very delicious food that I can't even get in cairo.. The chief welcomed us and did a great surprise birthday cake fresh and fruity for my team .. It was really great after a very exhausting working day ..

  • Stayed: October 2013, traveled on business
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6  Thank Moony00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2013

Great hotel with beyond custoer service...managed to adjust my booking at the time of check in as a comfort for my wife request...very understanding staff...clean rooms and the view is pool clean and well managed ...wonderfull.and they were ver intersted for my comfort.

  • Stayed: October 2013, traveled as a couple
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2  Thank yasser_mlatif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2013

the hotel is nice, it has a nice swimming pool.
however i had some concerns about the hygiene and the house keeping staff , i had to pay some money for the housekeeping guys to clean the room properly
the beach is not good for swiming because of the rocks and coral reefs.

Room Tip: Don't stay at the ground floor noisy rooms adjacent to the swimming pool .
  • Stayed: August 2013, traveled with family
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2  Thank Samoi81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2013 via mobile

On the first day we had an awful dinner, but on 2nd and 3rd it was good it seems that there was a large group due to Eid vacation and they were more supervised by amer group because when I ordered lunch on the swimming pool it was good, it seems they know how to cook but lack supervision. The kids entertainment group was wonderful, but choosing the beach as an area for entertainment was a bad choice it was very cold we had to go. On the 3rd day Eid they got 2 awful singers. On the pool they rent cars to kids making a lot of noise hence it's not a resort. The staff are kind but unprofessional. The bathroom of my room was awful it was the worst I don't know how they accept that I got the housekeeping they said its like that since hotel was built??? I posted photos of it

Stayed: October 2013
Thank Husam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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