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Stella di Mare Grand Hotel
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All reviewsstella di mareanimation teamrelaxing vacationgarden viewain sokhnabreakfast and dinnerprivate beachmain restaurantclean beachhalf boardvery nice hotelkids clubopen buffetdelicious foodspecial thanksnice pooldana
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Reviewed June 8, 2013

I have stayed at all three of the Stella Di Mare hotels in Ain Sokhna and they are all very nice. However, our time at the Stella Grand was spoiled this time by the security guards who were specfically assigned to remove people from the pool. Women wearing islamic swimsuits and also anyone trying to protect themselves from the sun by wearing a t-shirt were asked to get out of the pool. The situation was utterly ridiculous. At one point there were seven securitiy guards gathered around the pool shouting at paying guests to get out because they were breaking the dress code. The management of the Stella Di Mare seem to be the only ones who care about this, as none of the other guests complained. In fact, all the complaints I heard were directed at the security policy.

I like most of the other guests do not care what other guests wear in the pool. We are all on holiday and trying to have a pleasant relaxing time. This is extremely difficult when the hotel security's main aim is to confront and harrass people. This policy has nothing to do with cleanliness and hygiene.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank I_AM_BOG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDM, General Manager at Stella di Mare Grand Hotel, responded to this reviewResponded June 10, 2013

Dear Customer,

Let me seize this opportunity to thank you for choosing Stella Di Mare for your retreat.
Let me personally apologize for the inconvenience occurred during your stay here with us.
Your comments are of vital importance for us to increase our level of services and keep up with our
high standards and we consider gust comments in a serious
All our staff is and always will be on full disposal to make your stay a perfect stay.
Hoping to see you at Stella di Mare soon and to provide you an enjoyable stay.
Warmest regards.
General Manager
Francesco Fontana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2013

This is my 4th stay at this hotel.

Everything is good except for some drawbacks in House keeping (basically around cleanliness and mosquitos).

However, I must say that the Italian animation team has done a great Job. After Ain Sokhna was known of its boring night, they anaged to change that and the whole family had a great time, thanks to them.

Room Tip: Rooms with garden views are more exposed to mosquitos
  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MHadidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDM, General Manager at Stella di Mare Grand Hotel, responded to this reviewResponded May 23, 2013

Dear Customer,

Let me seize this opportunity to thank you for choosing Stella Di Mare for your retreat.
All our staff is and always will be on full disposal to make your stay a perfect stay.
Your comments are of vital importance for us to increase our level of services and keep up with our
high standards.
Hoping to see you at Stella di Mare for your next vacation.
Warmest regards.
General Manager
Francesco Fontana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2013

Good rooms, clean, nice food, welcoming and helpful employees.. good value for money,nice beatch, close from Cairo.. BUT
1- Unbelievable number of crows!! more than the guests
2- Dirty pool..
3- no activities at all at the hotel.
4- if you need extra drinks specially at room, you will pay same prices like 7 stars hotels..

anyway, its one of the best places in Ain Sokhna you can visit for relaxing 2 or 3 days maximum, not suitable for long holidays or vacations.

Room Tip: short relaxing vacation
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Mo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDM, General Manager at Stella di Mare Grand Hotel, responded to this reviewResponded May 23, 2013

Dear Customer,

Let me seize this opportunity to thank you for choosing Stella Di Mare for your retreat.
Let me personally apologize for the inconvenience occurred during your stay here with us.
Your comments are of vital importance for us to increase our level of services and keep up with our
high standards and we consider gust comments in a serious
All our staff is and always will be on full disposal to make your stay a perfect stay.
Hoping to see you at Stella di Mare soon and to provide you an enjoyable stay.
Warmest regards.
General Manager
Francesco Fontana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2013

a great place to stay stayed there with my family for four days and it was a really smooth nice experience, great food and nice room service.

beach was nice and spacious, needed a bit more attention though.

Definitely going back there again

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Walid T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDM, General Manager at Stella di Mare Grand Hotel, responded to this reviewResponded May 26, 2013

Dear Customer,

Let me seize this opportunity to thank you for choosing Stella Di Mare for your retreat.
All our staff is and always will be on full disposal to make your stay a perfect stay.
Your comments are of vital importance for us to increase our level of services and keep up with our
high standards.
Hoping to see you at Stella di Mare for your next vacation.
Warmest regards.
General Manager
Francesco Fontana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2013

I am totally dissatisfied with the service and professionalism of the staff especially the GM.
We have reported that the shower door was broken; during the check out they told us that we broke the door! They kept us for 2 hours waiting till they check, and got us the GM to talk to us, he was very unprofessional! He didn’t apologize for the time they kept us, he went to check something and then waved to us to leave from a distance, he didn’t even have the time to talk to us and make sure that his customers are not dissatisfied.
There was almost no service on the beach, we had to walk and go ask for the waiters, the room was not 100 % clean there was dust under the bed. there were people going to the swimming pool with their shoes, and the security guy didn’t do anything and told us we told them several time what else can we do! the PR is totally un professional as well - but its normal if this is the GM way why would she be any difference, she have this big smile , and once she is angry she answers back !
I will not be going to the hotel again nor my family and if any one asked me i will recommend other hotels.

Stayed: May 2013, traveled with family
3  Thank Shaimaa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDM, General Manager at Stella di Mare Grand Hotel, responded to this reviewResponded May 23, 2013

Dear Customer,

Let me seize this opportunity to thank you for choosing Stella Di Mare for your retreat.
Let me personally apologize for the inconvenience occurred during your stay here with us.
Your comments are of vital importance for us to increase our level of services and keep up with our
high standards and we consider gust comments in a serious
All our staff is and always will be on full disposal to make your stay a perfect stay.
Hoping to see you at Stella di Mare soon and to provide you an enjoyable stay.
Warmest regards.
General Manager
Francesco Fontana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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