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“Exactly what you would expect from a chain hotel!” 5 of 5 bubbles
Review of Novotel Barcelona Sant Joan Despi

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Novotel Barcelona Sant Joan Despi
Ranked #1 of 3 Hotels in Sant Joan Despi
GreenLeadersSilver level
Spring Hill
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Exactly what you would expect from a chain hotel!”
5 of 5 bubbles Reviewed July 6, 2014

My children and I stayed at this location for 2 nights. It is very convenient from the airport as well as the tram into the city of Barcelona. There is nothing else on the block of the hotel except a gas station behind it and the hospital across the street. About a 5 minute walk is a grocery store. The hotel itself has a play space for kids, a bar, a restaurant and 2 computers for use. It is clean and functional. The front desk staff speak english and are extremely helpful. Our room was clean and comfortable. We were able to find 2 channels that were in english on the t.v.. There is a safe in the room. The best function for us was the bathroom. The tub servers as such and a shower with lots of space and a hand held sprayer plus a step in/out. The water pressure and temperature was perfect. The price was very affordable and I would stay here again and recommend to others who don't mind being a little out of the city to save some money. We booked our 3rd night at another hotel in Las Ramblas before booking this hotel and they did not have these nights available. Easy taxi ride of about 10 minutes to Las Ramblas.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Ayasha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Public Relations Manager at Novotel Barcelona Sant Joan Despi, responded to this review, August 20, 2014
Thank you very much to comment all your details of your stay. We are glad you enjoyed your stay. Is is true that by txi, the city center is very close. We hope to receive you for your next stop in Barcelona.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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781 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 4, 2014

Hotel is on the outskirts of Barcelona 20mins from airport in a taxi (about €22) and is right next to the tram line. Hotel is very clean and staff very helpful. Not travelled with my kids but there is a play area and macs they can use in reception, pool also looks good. Ideal for business or cheap hotel for city break.

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Public Relations Manager at Novotel Barcelona Sant Joan Despi, responded to this review, August 20, 2014
Thank you very much for your nice comment. At Novotel, we work both for our business customers and families. We hope you will come back in our hotel for your next visit in Barcelona.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 16, 2014

me , my 15 months old son and my friend stayed in novotel for 3 nights. i must say the hotel was great and the staff were very helpful. it was in a good location as the trams and bus stop were 5mins walk from the hotel, and a supermarket was also right opposite the tram stop which was great. rooms were cleaned everyday with clean towels, and complimentary tea and coffee was also replaced everyday. on our last day we had to check out by 12pm and our flight was at 21:55 the same evening, they offered to keep our luggages in a store room for no extra charge which was excellent,so we decided to go to the city centre again ( by tram and the metro it only took 40mins). overall it was a great experience in this hotel, would definitely recommend it.forgot to mention, they also have a swimming pool, nice and clean.

Room Tip: room by the pool side
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  • Stayed June 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank amina b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Public Relations Manager at Novotel Barcelona Sant Joan Despi, responded to this review, June 18, 2014
Thank you so much for your kind comment. We are pleased that you like our location. It is true that by public transport, it is easy to go to Barcelona. We are waiting for you for your next visit with your family, and don't hesitate to book a late flight to benefit your last day, we can keep your luggages! Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goode, Virginia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed June 12, 2014

On May 24, my husband, daughter, and I stayed at this hotel on the last night of our 13th. day tour of Spain. We chose it because of its proximity to the airport; it was very clean and comfortable. We did not spend much time at the hotel as we chose to take a taxi into Barcelona after checking in to explore more of this beautiful city. We left the hotel the next morning at 6:15 a.m. and on the way to the airport, my husband discovered that he had left his Nook e-reader in our room at the hotel. I called the hotel immediately and asked that a staff member check our room. They stated they would. Upon returning home I called the hotel again and I was told that the staff had found the e-reader. I asked if the hotel could post the e-reader to my home. This began an e-mail correspondence with Kelly. With her impeccable English and patience we worked out a plan to have the Nook shipped to our home. Kelly kept me informed of every step that she had taken. We received the e-reader within 2 weeks after returning home. It is refreshing to experience the devoted dedication of a service industry employee to her work, and Novotel Hotels is lucky to have such an employee as Kelly. Based on our experience with her, we would definitely stay at this hotel again.

  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Judy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Public Relations Manager at Novotel Barcelona Sant Joan Despi, responded to this review, June 18, 2014
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay. we will share your comment with our team, and in particularly with Kelly. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are pleased to see that your end of holidays and come back to home was great. We hope to see you again very soon!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sittard, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed June 11, 2014

This hotel may need an upgrade very soon, after ten years in a row of visiting, I conclude that there is nothing new. The restaurant service for dinners is below average, breakfast service is better.
The showers seems to save water, good for environment but not very clean for your body! Bad shower = bad hotel. Frontdesk service is very nice and friendly, but this is not what you need for a stay only.
My advice : start yesterday with upgrade this hotel to newer standards, even WIFI sucks, you need to enter the code every ten meters of movement...

Room Tip: Shower upgrade to rainshower style, like some of the French NOVOTELS already have for many years..
See more room tips
  • Stayed June 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Novotel Hotels

Helpful?
1 Thank Tested_by_roon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Director de Relaciones Públicas at Novotel Barcelona Sant Joan Despi, responded to this review, June 13, 2014
Thank you for taking the time to share your feedback. We are sorry that our equipment did not meet your expectations; please allow me to express my sincerest apologies. In recent years, we renovated the restaurant and bar, and also part of the rooms. We work to maintain our facilities with good quality and hopefully we can renovate all the rooms.
It is true that these days we had problems with the wifi but is already fixed; however, we ask again apologize for the inconvenience.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed June 9, 2014

Bed was not hotel standard. mattress on slatted frame.
Restaurant, night 1, chicken not cooked fully, had blood in it
Restaurant night 2, salmon not cooked through, centre was COLD.

.......................

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Novotel Hotels

Helpful?
2 Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Director de Relaciones con Clientes at Novotel Barcelona Sant Joan Despi, responded to this review, June 13, 2014
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please rest assured that our Chef is taking the appropriate measures to address the problem and prevent future occurrence. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Barcelona Sant Joan Despi

Property: Novotel Barcelona Sant Joan Despi
Address: Carrer de la TV3, 2, 08970 Sant Joan Despi, Spain
Location: Spain > Catalonia > Province of Barcelona > Sant Joan Despi
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Sant Joan Despi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Barcelona Sant Joan Despi 4*
Number of rooms: 161
Official Description (provided by the hotel):
4 star hotel with 161 airconditioned and soundproofed rooms. Located next to the AP2 B23 motorway, 3 km outside of Barcelona and the Avenida Diagonal, it is easily accessible on the T3 tram line (at Sant Marti de l Erm) and on bus routes 78 and 157 as well being just 15 km from the airport. The hotel features the Claravia restaurant, a bar, meeting rooms, play area for children, outdoor swimming pool, a terrace area, private parking and WiFi Internet access. ... more   less 
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Also Known As:
Novotel Barcelona Sant Joan Despi Hotel Sant Joan Despi
Novotel Sant Joan Despi
Sant Joan Despi Novotel
Novotel Barcelona Sant Joan Despi Province Of Barcelona

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