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Novotel Barcelona Sant Joan Despi
Ranked #1 of 3 Hotels in Sant Joan Despi
GreenLeadersSilver level
Stafford, England, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good place to stay”
Reviewed October 28, 2013

Our family have just returned home from a three night stay in this hotel. It was everything that we expected for a long weekend in Barcelona. We were aware that the city was not near by but the tram and metro were really easy to negotiate. The hotel was very comfortable and had a lovely comfortable big bed! Room cleaned every day and fresh towels delivered. Reception staff were very helpful and friendly unlike the restaurant staff who are in great need for training in customer service. Never seen such miserable faces on the young waiter and waitress! One evening we were so tired we decided to eat in the restaurant, but wished that we had made the effort to go out. The food was ok, but service atrocious! Only six tables with guests but the waitress had no idea what so ever, even my 9 year old daughter found it amusing watching her put the wrong orders on the tables and then take stuff away in error! Think she was from a different planet to be honest. Breakfast was good, plenty of choice and all in all great value for money. Just need to sort the restaurant staff and then I would highly recommend it.

Room Tip: Think all rooms are the same.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Front Office Manager at Novotel Barcelona Sant Joan Despi, responded to this review, November 4, 2013
Thank you for your comment. We will transfer your mail to our staff and especially to the restaurant manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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794 reviews from our community

Traveler rating
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441
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
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English first
Jersey, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 22, 2013 credit card Amex Card Member Review

Good night stop with secure underground parking. Up to Novotel standards with comfortable rooms en suite, facilities for making for tea & coffee, TV with BBC1 and ITV, good wifi and friendly reception and staff.

Stayed October 2013, traveled as a couple
Helpful?
Thank Jersey_Smiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Front Office Manager at Novotel Barcelona Sant Joan Despi, responded to this review, October 23, 2013
Thank you for your comment. We will let our staff know about it. Anyway we are glad you had a good stay in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 7, 2013

Just come back from a great weekend in Barcelona and we stayed here as part of a deal cloud promo with the football. Room was clean and basic but your not in it long so doesn't matter. Breakfast was included for us which was great but it isn't worth it if you have to pay. The reception staff were so helpful but the guy at the restaurant could have been friendlier. Yes, the hotel is out of the way but its only €2 on the L77 from the airport which stops almost outside. The tram station is a 5min walk away and again €2 per trip. Best to buy a Hola BCN card for 3 days for €19, worth all the money! About 40mins from the city and 1hr to Parc Guell. You do need to change from the tram to the metro but they are every 3-5mins so its not an issue. The wifi is fine if you just want to keep upto date with news, facebook etc but it did cut off every time you left the page which got a bit annoying.
Would stay here again!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emily P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Front Office Manager at Novotel Barcelona Sant Joan Despi, responded to this review, October 8, 2013
Thank you for you comment which will help our future clients. We will let our staff know about your message.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Russia
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 27, 2013

I had to spend one night with my family during our trip in August somewhere near the Barcelona airport. Being loyal to accor hotels I decided to book Novotel Barcelona Sant Joan Despi. And I was disappointed. Not a friendly location, especially for taxi transfer. Small room and it's not clean. The promised WiFi is avaliable only at the reception desk in the small area. So I think that the hotel management shoud think hard to reduce prices or to increase the quality.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dmitry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Front Office Manager at Novotel Barcelona Sant Joan Despi, responded to this review, October 8, 2013
Thank you for your comment. We are sorry our hotel didn't met your expectations and will transfer your comment to your head housekeeper. Our hotel provides a free internet access in the lobby for people travelling without computer devices but you also have a free internet access in the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cromwell, New Zealand
Level Contributor
78 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 24, 2013

Hotel is some way from the centre of Barcelona and from the airport, but there is a tram to city centre (about 40 mins) and bus to the airport (40 mins ) and each only costs around 2 euros.
Hotel is clean and very comfortable with good restaurant and bars and despite being close to the freeway, the room was quiet. Reception staff were particularly friendly and helpful. Overall, a good experience and wouldn't hesitate to stay there again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Front Office Manager at Novotel Barcelona Sant Joan Despi, responded to this review, October 8, 2013
Thank you for your comment about your staff and hotel. We are glad you had a good stay in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 20, 2013

Stayed here for 3 nights (Mon-Thurs) having booked the night before as a last minute trip. Room cost an average of €50/night so I was a little worried what I'd get for such value, but I shouldn't have.

Firstly it was very easy to get to (L77 bus from the airport for or tram stop Hospital Sant Joan Despi / TV3) and both only cost €2 so very cheap to get in and out of the city.

The foyer was tidy, well lit and inviting, and my room was spacious, clean, comfortable and had everything clearly laid out. The staff spoke very good English, were helpful, charming and gave me help with everything from forgetting an EU adaptor to directions for the tram and the best places to eat and drink in the city.

The hotel was everything I wanted and if I come back to Barcelona again I'd definitely stay here.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Front Office Manager at Novotel Barcelona Sant Joan Despi, responded to this review, October 8, 2013
Thank you for your comment. We are glad you had a good stay in our hotel and we will transfer your comment to your staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ormiston
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 19, 2013

As a family we stayed at this hotel, last May. Its not very central but the buses are pretty easy to jump on and off. Rooms clean, hotel staff friendly. Breakfast was good, but wasn't included in our price. Games for kids and the pool outside too.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LisaAppie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3289_fo, Director de Recepción at Novotel Barcelona Sant Joan Despi, responded to this review, September 20, 2013
We thank you for your commentary. We are glad you had a good time in our hotel, and we hope to see you soon in Barcelona.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Barcelona Sant Joan Despi

Property: Novotel Barcelona Sant Joan Despi
Address: Carrer de la TV3, 2, 08970 Sant Joan Despi, Spain
Location: Spain > Catalonia > Province of Barcelona > Sant Joan Despi
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Sant Joan Despi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Barcelona Sant Joan Despi 4*
Number of rooms: 161
Official Description (provided by the hotel):
4 star hotel with 161 airconditioned and soundproofed rooms. Located next to the AP2 B23 motorway, 3 km outside of Barcelona and the Avenida Diagonal, it is easily accessible on the T3 tram line (at Sant Marti de l Erm) and on bus routes 78 and 157 as well being just 15 km from the airport. The hotel features the Claravia restaurant, a bar, meeting rooms, play area for children, outdoor swimming pool, a terrace area, private parking and WiFi Internet access. ... more   less 
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Also Known As:
Novotel Barcelona Sant Joan Despi Hotel Sant Joan Despi
Novotel Sant Joan Despi
Sant Joan Despi Novotel
Novotel Barcelona Sant Joan Despi Province Of Barcelona

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