Our first frustration arose when the De Vere central booking office told us that we didn't have a reservation for Christmas. After being told that our booking didn't exist, we finally rang the hotel direct and gave the reservation number that I had recorded when we first made the booking. The staff discovered that our name had been booked in back to front ie Gordon Joan and that two separate bookings had been made by the reservation person. After a very nervous 2 hours of thinking we wouldn't be able to join our family for Christmas this problem was finally resolved but with no apology for the mistake.
We had requested a quiet room for our 4 day stay. Our allocated room was on the ground floor - the room adjoining ours was filled with several children who were left to play, slam doors and run riot over three days. The parents were in a room with a small baby two doors down the corridor. We complained twice to the staff but nothing was done about it. Surely it's illegal to leave little children alone all night in a room without a parent sleeping with them? In terms of our looking forward to a rest and possible sleep in - it was simply impossible. ..The saving grace of our Christmas stay was to be able to use the old library in the main house, the games room and the pool. Would we stay there again? I doubt it.
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- Also Known As:
- Latimer Place Chesham
- Latimer Place Hotel Chesham