This hotel is English 2-3 stars. If this is what you expect then your stay may be enjoyable. However to say this is 4 star is a complete joke. The hotel is falling apart and in dire need of vast improvements.
Appalling standards of food hygiene, we were ill everyday, just watch the staff washing used plates and anyone from the western world will understand why people were poorly.
We have travelled all over Africa and the Caribbean and rarely suffered from illness due to hygiene.
Thankfully we upgraded to the superb Paradisus next door and we were not poorly once.
If you expect a Spain 2-3 star hotel then this may be for you but for anyone that was expecting 4 star standards then you will pay to leave or go home early as many people were doing.
The staff are very nice but are let down by a complete lack of management systems, a particular nightlight was being served wine in martini glasses one night and tumblers the next. This doesn't even happen in hostels.
The only good things this hotel has to offer are the gift of nature, lovely beach and sea. This is nearly spoilt by the hard plastic sun loungers.
Do not take the risk of staying in such a run down and desperate hotel. There are many good hotels in cuba and this is easily the worst.
- Official Description (provided by the hotel):
- Four -Star All Inclusive Resort with 464 rooms. Located beachfront in Playa Esmeralda, on the northern coast of Holguin province, where visitors will be amazed by the dazzling superposition of blues and greens from the sea, sky and costal shrubbery. This hotel complex is surrounded by extensive green areas and offers a wide variety of services and attractions. Recommended for families, weddings, honeymoons and tourist groups.Guest Rooms464 rooms: 308 Standard, 108 Standard Ocean View, 30 Standard Superior Ocean View, 6 Junior Suite, 4 Suite, 8 Family Suite Ocean ViewDining7 Restaurants (A la Carta, Buffet), 6 Bars ... more less
- Reservation Options:
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- Also Known As:
- Sol Rio De Luna y Mares Hotel Guardalavaca
- Sol Rio De Luna y Mares Resort
- Sol Rio De Luna y Mares Guardalavaca, Cuba - Holguin Province